Harding Heating & Air Conditioning

Always excellent service from Team Harding! They are prompt, professional and enjoyable to work with.

On June 17, 2024. I Needed service for my Keeprite ac. Had error F3. Serviceman came. Said he had no knowledge with the brand. He spent 20 minutes! Googling our model and error code. Nothing. You would think he'd call the office and see if someone else has the knowledge. My husband told him straight out. A squirrel(s) chewed off the black insulation foam covering the pipes. And it probably chewed a wire. Since both of the units displayed an F3 code. After my husband repeated the same thing... for the 3rd time! The guy finally went out, took the panel off the unit. And voilà! The temperature sensor was chewed. He turned to my husband and said with a laugh."Thanks for pushing me to look." What?! He shouldn't have to be told what to do. He's the"professional." Then took off the plastic holding the split wires together. And just left them exposed. After all that. He then asks my husband if he had a voltage tester? Shouldn't he have one with his tools. I felt like we were in the Twilight zone. At this point. I just wanted this man to leave. He said WE needed to order the part. Wouldn't that be his job. I'm on speakerphone from work. I
asked him couldn't he order the part? Said he probably could, but it would take forever. Really!? I told my husband "he needs to leave. Tell him to just go!" And "Let him know I'll be calling the office to deal with the bill and the
matter. However, my husband was told he needed to pay and deal with the office. So, he paid. $111.87. I called their office the ame day. Monday. I left a voicemail for Tina. Unfortunately, I missed her return call. I called
back and left another message apologizing for missing her call. Next day. Tuesday. Left her another message. Nothing. Wednesday. Left 2
another message. Still Nothing. I called again in the afternoon. I spoke with Amanda. I told her that I'd been calling ALL week, and left numerous messages for Tina. And she's never called me back. She asked what it was regarding. I told her everything above. And that I was not happy with the service I received. She was very understanding of my frustration, and said I was justified in my feelings. Said she would actually pass the information to the supervisor in charge. And have them call me latr that adternoon. Almost 3 weeks later! And a complaint submitted to the BBB. I'm still waiting for someone to call. And acknowledge my issue. This is unacceptable on all sorts of levels. How do you not return calls from one of your customers who's having an issue. And speak and try to resolve the matter. This company doesn't value their customers. I called another company, mentioned the service we didnt receive from Harding. They came the following day. Ordered the part. And our ac was running before the end of the following week. They didn't even take payment after the job was done. They did call to make sure everything was to our satisfaction. And they'd be emailing me the invoice. I'm still waiting. What wonderful people and impeccable customer service.

From the professional and personable customer service, to the knowledgeable and tidy installers, Harding continues to impress!

From the initial contact by the sales rep Brian Chartier, to the communication with Kirsten Neumarker, to the installation by Dan and Roy, I could not have been more pleased.
Their collective competence and professionalism were beyond reproach.
I would without reservation, recommendation the Harding Team to anyone considering a new furnace or air conditioner.

We moved into our newly constructed Minto home in September 2017. Harding Heating's Certification sticker on the Furnace indicates our ventilation ducts were thoroughly cleaned in September 2017, prior to our move in. This definitely wasn’t the case.
Although we had no reason to doubt Harding’s quality of work, however, due to on-going dust build-up in the house & allergy issues, we decided to have the air ducts inspected/cleaned by a different company, in May of 2021. To our shock & dismay, we were told that ducts were never cleaned properly, as certified by Harding. There was lot of original construction debris in the Mainline and this was quite evident from the before/after pictures taken on May 8th, 2021. Furthermore, Mainline required access cut-outs, to insert the dust/debris suction pipe, were never made. As result, only a small section of roughly 30% ventilation area was ever cleaned by Harding Heating.
I sent an email to Harding Heating on May 15th, 2021 & received a phone call from L.M. We discussed the issue & I questioned as to why the sticker on the furnace indicated ducts were cleaned, when in essence, the work was not thoroughly done? L.M. mentioned she would “look into the issue & get back” to me. I offered to send her the before/after pictures of the Mainline & I did so on May 19th. Not hearing back, I sent a follow-up email on June 8th & again no response. On June 24th, I sent another email requesting an update & advising her that I would be initiating a complaint process. L.M. did reply & indicated “she would talk to her manager & get back with a solution.” As of today, February 4th, 2022, there has been no response or a follow-up & no resolution.
After my repetitive attempts to resolve the matter, it is quite evident that Harding Heating does not believe in providing reasonable customer service or to address the issue. Furthermore, I am quite shocked that a local business that prides itself as a “family-owned” would perform below par service & then ignore the issue & treat a customer in this manner.
I most definitely would not recommend or do any type of business with this company, because they do not believe in looking after their customer. In my case, it is obvious Harding Heating considers acceptable to perform low quality work and then not rectify the situation. Their action speaks way louder than words here. And, Harding’s website indicates that they are “Dedicated to doing the best they can for every client” and I for one most certainly haven’t experienced it.

I thought there was a problem in my thermostat circuitry. I call Harding and it takes them 2 hours to arrive. The employee proceeds to take check the batteries which appear to be dead (I thought my thermostat was powered through AC). He then asks me for batteries (which he should have had but asked my to provide). after 5 minutes of service, he charges me $400.

After giving the issue details she took my number gave service time and hanged up in middle of conversation, I called back and after-hours message was on. Of course no one came or called at promised service time.

#HARDINGHEATINGANDAIRCONDITIONING OTTAWA. The level of incompetence I have dealt with in the past four days is ASTOUNDING! And still, I have no heat!
I was told an hour and a half ago that someone would call me - I can't say I'm surprised that no one has as that has been consistent with the service I've been receiving. I'm cold and I'm angry!

All my energy has been directed to a resolution. So rather than retype it here I invite you to visit:

https://www.facebook.com/HardingHeatingandAirConditioning/reviews

And read the reviews. If you scour the online reviews you should expect a polite response crafted to hold the customer responsible for any wrongdoing. I like to call that deflection and "un-customer service", and some have gotten good at it. Do your research. Youtube is a good resource to doing things yourself.

Because Harding was the company that installed our Amana furnace when our house was built, we felt it was best to give them a call when it wouldn’t start up. However, before calling, we noticed that Harding had posted a troubleshooting sheet on our furnace (which was actually quite helpful). We ran through all the items on the troubleshoot list and still did not have any luck starting up the furnace. Since we weren't up for taking time off work, we decided to take our chances with the afterhours service which costs significantly more than their regular hours. The diagnostic was a flat rate of $160 + tax = $180.80 (normally its $79 + tax). The cost of labour was $125 + tax = $141.25. As a result, in total we paid $322.05. We did not have to pay for parts as this was covered under our 5-year parts warranty with Amana. I was told by the technician that the part they replaced, the control board, would have brought our total bill up into the $500s if it had not been for the warranty. For technical home repairs it’s always best to leave it to the professionals who have the right tools and skills. As per the costs, yea sometimes you feel gouged but everyone has to make a living. However, I felt that the total cost to repair our furnace was justifiable as we knew the diagnostic cost upfront and the tech told me what the cost of labour would be when he discovered the issue.