Elite Appliance Service – Toronto

I called Samsung about an issue when I selected Hot water, I was getting no water and getting 4E error.

Unfortunately, the issue was forwarded to Elite Appliance. Elite Appliance technicians visited 3 times and change numerous parts over a 1.5 month period. I had to take 3 days off from work for this issue to be fixed.

Last visit, I told the technician that I was fed up and better fix it this time. The technician told me to use Extra Hot (which will use on-board heater) and you may get warm water for cold.
Technician didn't show me the fix, he walked away.

When I tested the machine, I was getting COLD water for all the water temperatures ( HOT, WARM, etc...)

Now, Elite Appliance is saying that the issue is fixed but there is no HOT water on my washing machine.

They also want to consider this as a new issue.

Samsung is useless, whenever I called they kept forwarding me to Elite Appliance. The issue is Elite Appliance.

Samsung customer service is horrible, in line with Elite Appliance.

AVOID Samsung products all together. You don't have an option on Elite when you are dealing through warranty, just be careful .

Called Elite because we had multiple appliances with problems. They overcharged us for the initial visit and then precharged us for replacement parts. We called multiple times to find out when these would be repaired and finally 3 weeks later were told they couldn't fix anything because they couldn't get any parts. Again, we found out because WE called THEM. They refunded the cost of the parts and the amount they had originally overcharged us but wouldn't credit us the initial fee. It cost us $150 and three weeks of our time and we got nothing accomplished. I would never call this company again. Trying to get them on the phone is virtually impossible and they weren't able to perform our repairs. I'm now purchasing the parts through the manufacturers myself and doing my own repair. What a waste of time and money!

Called Samsung to fix a new fridge that was not producing ice andwas put in touch with Elite who sent a repairman. After initial assement he had to return 4 times to fix parts that kept breaking.
Ask Samsung to replace new fridge after new parts kept breaking but they gave me a runaround. Elite serviceman was professional and friendly and kept fixing the diffenrent parts as they broke
John work order 142079

144087. I previously had a repair person come and advise me my ice maker was broken and needed replacement. For a 2 year old fridge, I was not buying it. I called Elite (who came recommended from the retailer). They were prompt, the technician was very knowledgable and doubted I required a new ice maker. He checked it and sure enough, it worked fine. My fridge was cleaned and adjusted. The original ice maker was reinstalled and everything is working like new again. This saved me approx. $175 for the part. I would recommend Elite and not hesitate to contact them again.

My dishwasher lid wouldn't close anymore. I called into Elite Appliance since they are certified to repair LG appliances. Installer came 2 days later and was pleasant and knowledgeable. He replaced the soap container in about 30 minutes and answered my questions regarding what the best soap, etc.. to use with my type of dishwasher.

I have no problems recommending them.
#144006

I phoned about a problem with our fridge. They scheduled an appt within 48 hours. The technician arrived at the house during the designated time. He was knowledgeable and polite and pleasant to deal with. He was also very respectful of our property in terms of the care he took not to damage anything while working. I highly recommend this company.

I was very happy with the service I received on my Viking refrigerator for the following reasons:
1. Technician was familiar with the appliance and knew what he was doing (I had had problems with poorly informed techs with other service companies);
2. The tech trouble shooted to find the most economical remedy to the problem first;
3. Communication was by e-mail so I was notified when service would take place and I had receipts of my invoice;
4. Service was punctual;
5. Tech was friendly.

We bought a Samsung refrigerator from Lowes with an extended warranty through Elite. The day the product was delivered we had a problem. We called Elite and although the response took a little longer than we would have preferred, the tech was tremendous and the problem was resolved in minutes.

Recently bought new Samsung fridge and had some issues with it. Service and warranty from Samsung was horrible. They finally directed me to Elite and they took care of all the problems very efficiently and professional. Michael serviceman was very kind and professional. Work order number 143785
Thank You

I had some issue's with my Samsung Fridge and i contacted Samsung customer service for the fix,
They connected me to Elite appliances for the repair,
Elite appliance was quick enough to set up an appointment and fix my Fridge, technician was smart enough to find the actual fault and he replaced the defective part professionally, i would highly recommend elite appliance for a quick fix.