I chose Convertible because of the quote & long term maintenance cost. Of the 3 quotes I obtained, Carrier and one other double checked and noted an extra Carrier customer retention rebate. My previous long term service contractor did not mention any rebates Carrier or govt. Seeing that Convertible covered the Durham Region, had a good reputation and had been in business for a long time and had the best quote, I went with them.
Adam and Shawn arrived on time, were polite, kept me informed, answered questions with patience. They were very thorough and addressed all aspects of the job and its challenges. They paid attention to every detail especially when safely hooking up the gas. Lines to the AC were very neatly tied back as were any feeds into the furnace or other electrical wires. It was good to see the outer covering of the 14/2 gauge black/white/ground was red easily distinguishing it from all of the other white sets.
Clean up was done well and was made easier with the drop cloths they used. I had carrier product before for 18 years. If this AC and Furnace perform as well as my previous carrier, I should not have a problem. If the AC and Furnace performs as well as my installers, then I will have no problems.
- Approximate cost of services:
- $7,300.00
- Company Response
Bob, thank you so very much for this awesome review!
We appreciate it so much, That a mere- thank- you does not seem to suffice.
On behalf of Michael your salesman, Adam and Shawn your install team, And myself we all thank you for choosing convertible and we promise to never let you down. Our relationship has only just begun.
Just like the previous 52 years we have been in Durham we will be here for another 50 years
Do not forget to register your serial number online and we will keep in touch with you by mail for your warranty protection program. There is a 1-800 number attached to your furnace this is our 24 hour emergency service hotline and you are welcome to use it anytime any day of the year for help.
And YES you are right, unlike others who are just rushing you to get their job installed and get paid, we are more thorough and go the extra mile to ensure you get as many rebates as possible that you are entitled to, even if it means more work and more administration for us.
All the best always,
Marnie Amodeo
General Manager