Cascade Appliance Service Ltd.

Washer needed repair and Steve was fabulous. he appeared on time and was able to fix the problem within 30 minutes. Linda was helpful with booking the appointment and overall I am very happy with their service. I highly recommend Cascade and will definitely use them again.

Steve is a lifesaver. Our dishwasher wasn't draining and we had our housewarming planned, expecting 40 people. I found Cascade on Homestars and was encouraged by the reviews. Well, they are all true. Linda answered my call and we arranged for Steve to come out. He arrived on time, was professional and very reasonably priced. Dishwasher repaired, crisis averted and we know who we'll be calling if we ever need appliances repaired again!

It was Saturday, June 30 and our fridge decided to conk out on us. We were having about 50 people over the next day for a neighbourhood pig roast. We were lucky enough to have a garage fridge to put our essentials in but we were going to need the space. I was prepared to wait until after the holiday to call someone but my husband went online and found Cascade Appliance Repair. He read the other reviews and they were so positive that he thought he would try. He called and Steve decided to come out to Hamilton to look at the fridge. He was there within the hour and discovered the problem right away. He was able to get our fridge running and said he would be back early in the following week to install a permanent cold control in our freezer. He saved our butts and money from having to buy a new fridge. His cost was reasonable and he was so knowledgeable and efficient that we realized that we had definitely called the right person. I would and will highly recommend Cascade Repair with full confidence to anyone who may ask me. How refreshing to find a great repair service!! And we weren't gouged on a holiday weekend like I was expecting. A great company all around!!

I called Cascade based on the recommendation from HomeStars, and they were able to come out the same day (and this is on a weekend!). Cost for the service call was very reasonable. They were honest with me about the issues with the machine, and did not try to sell me any unnecessary parts. Was very impressed with Cascade and would not hesitate to recommend their service.

My fridge had been acting up for a day, slowly getting warmer and warming. Well today I came home to a nearly thawed freezer and warm fridge. Having just done groceries the day before I was in a bit of a panic. After calling several companies and being told the closest appointment would be 5 days later, I tried homestars and found Cascade. While initially discouraged as I got a machine, Steve called me back in minutes and was in my home in less then 45 minutes. Within 10 minutes of his arrival he identified the problem, HAD THE PART IN HAND, and got my fridge working in the time I could have ordered take out!

Steve was very professional, tidy, prompt and knowledgeable. He even showed me a few things I didn't even know about the appliance, as well as how to better care for it to prevent a similar problem in the future.

On a side note, the fridge had a leaky water supply that I hadn't used in years. I asked him about it, and in seconds found its problem as well. He promised to order the part in a few days, but only after I was satisfied that this repair was done right!

As for cost …. had Cascade not come so soon, I would have lost three or four times the value of groceries in the fridge, as I don't have a back up. In other words A BARGIN!

Thanks Steve!

Called Cascade Appliance after a recommendation. Steve arrived on time and was extremely professional and knowledgeable. We had just put in a new kitchen floor a couple months prior and was concerned it may be damaged. There was no cause for concern as Steve knew exactly what to do to protect the floor. Our dishwasher was installed in about 45 mins and is working perfectly. Thanks Steve.

My dishwasher is only two years old and I notices dishes for two weeks were coming out not so clean and wet so I call Cascade and they sent someone next day. The guy came he was very nice and fixed it on the spot. He also gave me some tips on how I can make sure this doesn't happen again so I will recommend to anyone. Thank you.

My washing machine would not spin during the rinse cycle.I was skeptical about getting any repair man in,as I have been ripped off before.I had some flooring installed last year through Home Stars and was more than satisfied with there service.
I decided to look for a repairman through Home Stars and Steve's name had several good reviews.I called Cascade Appliances and booked an appointment.
Steve knew what he was doing,within minutes he discovered that I needed a new drive belt,since it was an old upright model he didn't have the part on him but knew exactly where to get it.He went to pick it up came right back and installed it in no time.
Steve was friendly,fast and efficient.Its so refreshing these days to know that there are honest reliable people out there that you can trust.Thank you Steve.

My 8+ yrs old washer has started to make some really loud noises and I called Cascade at 11:30AM after reading all the great reviews on this site and Steve was able to come by at 2:30PM. He was very courteous, professional and knowledgeable. He quickly figured out what was wrong but recommended to just buy a new washer as it would cost hundreds of dollars to repair as the washer would have to be completly taken apart + the cost of the part. He even gave us a few recommendations/tips on how much liquid detergent to us (half of the detergent recommended amount), not to use softner as these would accelerate the corrosion of the washer, always use HE detergent for front loaders, keep the washer's door and liquid container open after a wash to air dry it to prevent mold.
He even showed us a quick and easy way to pull the knobs off the dryer with a J cloth as we wanted to replace them!
The call/diagnotics was very reasonable at $49.95+HST and he accepts cc, cash or chq. Highly recommended!

I didn't know who to call when our dishwasher started working incorrectly, so I called Cascade based on a friend's recommendation. They were able to come the next day, and the repair person was friendly and knowledgeable. It took about 2 minutes for him to figure out what was wrong (clogged water spouts due to the soap we were using), and he fixed it without difficulty. Afterward he recommended some different soaps/detergents to use that would be less likely to build-up, and showed me how to unclog the spouts if I noticed that they were starting to get residue. I would use Cascade again.