Cascade Appliance Service Ltd.

After removing our oven door to clean it, we could not get it back on despite much effort - not really an appliance repair but appliance related so we needed help from someone with appliance experience. We called Cascade due to the good rating on Home Stars, feeling pretty frustrated, and somewhat embarrassed at not being able to figure it out. Steves' wife was very friendly, understanding (didn't make us feel at all foolish in our situation) and said Steve could come in a couple days. Thank goodness for BBQs and microwaves - meant we could wait the 2 days no problem. Steve came at the scheduled time, got the door back on in a few minutes and didn't make us feel at all inept for not being able to get it on ourselves. He explained what we needed to do for this not to happen again - thanks Steve for your quick and courteous service and very reasonable charge (and we have taken the door off & gotten it back on).

Washer stopped and Steve came in and recommended replacing it. Since the basement was built around it, Steve took teh machine apart and helped hike it to the curb. Steve then returned a couple days later and helped move the new washer machine in and hook it up. Great service.

Steve came to my home within a few days and repaired my fridge on the spot within an hour. Already had the part needed with him so it was a very efficient visit. Good prices, great service, will definitely use again if I have any issues with any of my appliances.

Steve worked on variety of appliances at both my homes. Best prices, excellent service. Stop looking, call cascade. Don't waste your time anywhere else. Dishwasher repair at my house, had another guy who couldn't figure it out. Steve had it repaired in an hour. Washing machine making noise, new shocks, bam fixed. True pro

Very highly recommend Steve to everyone!!...fixed my washer a year ago for an excellent price and showed me how to fix the problem myself in the future! Had him back this week to fix my dishwasher, washer (new problem...damaged by my kids )and dryer (yes, they all buggered up at the same time! ) even including a $250 part and all his labour the bill was under $450. He also discovered an installation venting problem with the dryer that has cost me hundreds of dollars extra in hydro every year and he fixed that too!! Very professional and his wife was super nice as well!

From start to finish this was a great company to deal with. The reception on the phone was friendly and efficient. The response time was more than reasonable and the gentleman who came to the door was friendly and certainly knew his stuff. The cost was lower than expected and Steve took the time to go the extra mile and explain the safety measures we should be taking and he not only fixed the gas dryer but cleaned it all out thoroughly as well. He gave us pointers on how to avoid future costly problems and this was an over all positive experience. I would absolutely recommend them and would not hesitate to call this company again for services. Two thumbs up here.

two days before christmas, oven went down. with wife in a panic we called cascade and EVEN in the ice storm they drove 1.5hrs to help! SOOO nice and fixed no problem! Christmas saved :) could not recommend enough.

From the first moment I called Cascade Appliance Service Limited to the moment my oven turned back on, it was a great experience that was completely professional, fast, and knowledgeable. My oven decided to break on New Year's Day and I started to call the top 5 repair service on Homestars. One after another, most other places were either obviously closed or lacking good customer service. When I called Cascade, Steve's 'office manager' was incredibly courteous, warm, professional and knowledgeable. She was able to help figure out a quote for the most common problem and book an appointment within minutes. I was pretty impressed considering other places didn't even want to think what would be the most common root cause for the failure. It was like pulling teeth to get a general range for the costs from the other repair service.

Steve arrived exactly on time and sure enough, they were right about what failed... he was saying the ignitor failing is most the common occurrence with all the symptoms described on the phone. Since they had a general idea what was the solution, they were smart and asked for the model number ahead of time to get the part. So when he confirmed the issue after checking everything out, he had the exact part ready and everything was fixed in less than an hour. I definitely appreciated how they accepted credit cards as well and he even had a pretty amazing attachment on his iPad to get approval on my card. The cost was very reasonable compared to all the other quotes especially since I called on New Years and they were able to come within 24 hours.

I hope to never have another appliance breakdown (especially on a holiday) but if I ever do, I will definitely go back to Cascade and use them again. I highly recommend them for professional, quick, and high quality service that is well priced.

My stove broke a week before Christmas and Steve got the make and model # from me and asked a lot of questions about the problem. He arrived right on time with the part that he thought was the problem, as it turned out he was right. Steve was very friendly, informative and professional. I will definitely recommend his company in the future.
Thanks so much.

We woke up to our freezer not being very cold and all of our food defrosting. I gave Cascade a call and they were able to send somebody out in a couple of hours. He showed up as promised and dug into our fridge to figure out the problem (a non-functional heater element). He was able to look up the necessary parts right there and give me a quote on how much it would cost to fix. We scheduled an appointment when he could come back and install it. They did a great job, and the fridge is running great now. I would happily call them again if I have any more appliance problems.