Drain City Plumbers

DO NOT USE THIS COMPANY. We have been left with a basement that is not waterproofed and the side of our house ripped up. At this point, all we want is them to come back and replace the bricks at the side of our house and they are say everyday that they are going to come but they NEVER show up. They left ONE YEAR ago and told us they would be back in a few weeks once the ground has settled to lay down the bricks. They never came back. The fact that they offered a 25 year guarantee on the waterproofing services and decided not to honour it when we had to tear out our newly finished basement is probably the biggest reason to never use this company but the complete lack of customer service is what bothers me the most.

Very professional, upfront, courteous and excellent is my expierence with Draincity. I suspected we had lead in our waterline to the city property for a long time because we in an older part of the city. Several years ago, we replaced some of the interior pipes. Draincity did an amazing jobin replacing the waterline to the city line. They even upgraded the size of the pipe to increase the water pressure. Our family feels safer now and the City will replace their part of the waterline. Thanks Dmytro and Igor from Draincity for the professional work and great customer service.

Most responsive plumbers I have ever dealt with; and I have used a lot of plumbers.

DrainCity has earned my loyalty. They are extremely responsive, have reasonable prices, are very professional and friendly, and provide superior service. What a find!

Such great service under any circumstances is quite unusual. Draincity didn't know me and had no relationship with me. Plumbers who I have done business with were not that responsive. I am very impressed.

They had completed a water proofing job at my address and ever since the disaster we went through with the July flooding we had not 1 leak come through our foundation wall. Their technician Dimitry did a job well done!

I recently had Draincity fix my toilet leak. This is the second time I have called them and I am very happy with the service and work they did. Previously, they did some waterproofing for us. Jason, the estimator, and one of the supervisors, provided an accurate estimate and saved us money by only doing what was required. Everything was written out in detail and explained fully. The crew were on time, considerate to our neighbours and always supervised. All went smoothly and as expected. We received a follow-up visit shortly after and felt they were interested in making certain we were satisfied with the work and service, which we were. Based on our experiences with Draincity, the crew and Jason, not only do we give our highest recommendation but look forward to using them again.

Draincity recently completed a water proofing job at my parents address. Their plumbers along with their salesman, Jason were professional all the way. They made the whole process an enjoyable experience and priced everything lower then any competitor we received a quote from. The work was exceptionally well done! Thank you guys

I should have written this months ago. We were flooded in July 2013 like many other homes in Mississauga. Drain City did a nice neat job of installing a backwater valve. Jason explained everything clearly and the work was started and completed as requested. He also helped me to understand why the valve would be better and should go outside the house instead of digging up the basement floor. I would recommend them again (and already have!). The city inspector was impressed too and said that many contractors don't do such a neat job. (When you're shopping around, be aware of companies that will want to charge you more because you're getting a permit and having it done properly. I had one company that wanted to charge an extra $400 to come back another day and backfill because they would have had to leave it open one day for the inspector to check.) Jason and the team were polite and courteous, no issues at all. Consider them for your backwater valve installation.