Mosaic Homes

I've never met a developer that cares more about their customers, the details and design of their homes than Mosaic. They build stunning homes and make an overwhelming home buying process seamless and enjoyable!

Disappointing a brand-new home, two months in my kitchen has been dismantled due to the dishwasher not being installed correctly water going under the flooring. , will be without it for 6 weeks, water leaking through window, garage door doesn't open or close and heaters didn't work. Was nicely told it will take a month before they come in to repair the unit. I had to get emotional in order to get results.

Throughout the entire process from viewing, purchasing, moving in and living in our new rowhome, my wife and I have found Mosaic Homes an absolute pleasure to deal with.

At every step of the way, the people at Mosaic have far exceeded our expectations and consistently raise the bar with regards to home quality and customer service. From the staff at the display home to the Mosaic Customer Care reps, everyone we have spoken with or met in person has been extremely friendly, professional and have repeatedly delivered far beyond anything we had hoped for.

The few and minor deficiencies were dealt with by Mosaic quickly and efficiently and the quality of work is that which a builder would put in to his or her own home.

Having purchased from other well known builders in Vancouver, our only regret is not having bought a Mosaic home years ago. We have recommended this development, and the company in general, to countless friends and family members alike and will unquestionably purchase a Mosaic home again in the future.

I was looking for a 1 bedroom condo in the PoCo area and after viewing numerous units I settled on a studio at Freemon Green as there were no 1 bedroom units available on the top floor. So I knowingly sacrificed a balcony for the interimn with the intention of purchasing a 1 bedroom in the upcoming new building. On move in day there was someone working on my unit still and my storage locker was full so unavailable. John the Customer Care rep did offer to have it emptied but I was OK with it and the stuff was moved the next day. My discrepancy list had not been addressed and the unit had not been properly cleaned, lots of painters dust over everything. Moving is a stressful process and I was completgely organised for mine but due to the condition of my unit and someone working inside of it, the move was frustrating and I was exhausted. I spent the next few weeks emailing customer care to have the deficincies corrected and eventually we were done but I ended up feeling badly and having to resort to behaving in a manner which is not consistant with who I am. My entire career is based on customer service and solving problems but this circle of communication had me stymied. I still don't know how to work my alarm although it was explained to me on moving day, I forgot due to stress I think. I have to say that John the head of Customer Care was awesome, so nice and he tried his best to make things better. He even gave me an awesomne step ladder which I desperately want to buy for my own work site now, it's so good. He also recommended my new favourite coffee location just a minute away from my building.
So now we come to this summer and the heat in this building. No air conitioning in the hallways which I will be sure to ask about for my next purchase of a condo. I have a dog and it's so hot that that I'm worried she may expire so I am running an A/C full time or taking her to extra days at dog daycare but it's all adding up. If I could go back I would definitely have purchased any other unit with a balcony as I have 2 windows and their is just not enough air circulation. My last condo faced full west with wall to wall windows and it wasn;t this hot and I specfically bought a unit facing east
The building is supposed to be green and save on energy costs but running an A/C is not energy efficient nor is it green. New solar window coverings are a couple thousand dollars which I may have to invest in. although I had not budgeted for this. I also am reluctant to cover the cathedral windows with any type of blinds as they are an outstanding architectural detail which sold me on this unit 100% Awesome look and view.
Anyways, the building is nice, my unit looks great, I love this area and feel lucky to live here but I think due to the excessive heat and owning an animal I will only stay until I can find something a bit more suitable but hopefully still in this area. The Mosaic team are great; friendly, upbeat, postivie nice people and some of them live in the development so that's a positive statement right there. I am 50/50 just make sure you ask lots of questions. I thought I had covered all my bases but I don't think any of us expected the heat factor and I do realise this summer has been unseasonably hot. It seriously is intolerable and that's all you talk about when you meet your neighbours. We asked about installing solar window tinting but council has held off for an owners vote until May of next year. Also the building has 2 electric charging parking spaces underground which I thought was pretty progressive and very green and forward thinking - just found out Mosaic sold them off to two owners and the vehicles are not electric. The strata property representative said the electric charging station signs would be removed shortly.

My husband and I recently moved out of our house in Coquitlam into a townhouse in Port Coquitlam's Fremont Village. The developer, Mosaic, was professional and helpful from purchase right to move in day and beyond. Our new home is beautiful and extremely functional. The area is amazing....I look at an eagle's nest when sitting on my deck and often see eagles, blue herons and many other birds. The contractors in the still new and developing area are extremely respectful of residents and I would recommend Mosaic and this developement in particular to anyone looking to move into a condo or townhouse developemnt.

After splitting from my husband of 20 years I struggled to find a spacious apartment that was in the Cambie neighbour hood. I had looked at several other developments in the area but found them either too small or too expensive.

When I met Lana at Elizabeth she was knowedgable about the area and made me feel like her top priority was to help get me the perfect home. I moved in this summer and have been so happy with my purchase.

I am already encouraging a friend of mine to buy in my building and have had an exceptionale experience from day one with this developer.

We moved into our new home on September 2013, and are supremely happy with our decision to purchase a Mosaic home. The moment we walked into the Mosaic Home Store we were convinced that this was not like the many other developments we had seen before. It took a couple of hours to decide on our unit. Since then, every day we grow fonder of our home and community: brilliant design, excellent building quality and the absolute best homeowner care. Besides loving our unit and master planned community (nothing beats beautiful sunrises, morning birdsongs, and one minute walks to riverwalk trails), we can not say enough about how happy we are to own a Mosaic Home. Every single interaction we have had with Mosaic has been VERY positive. From sales to homeowner care, WOW. Buying a home is a very complex decision, specially with the amounts of money involved anywhere near Vancouver, but we are very happy with our decision. It is especially reassuring that we invested in a community developed by Mosaic, a solid, world-class developer, the best in the business. These guys are extremely good at what they do.

Very helpful with any problems that arise no matter how big or small. They made the pre move, move and post move all very accessible and easy for a first time home buyer and they made sure I was understanding everything that was happening at each point. Their homeowner care team was particularly helpful and they are still helping us after the move in which is great!