- Approximate cost of services:
- $300,000.00
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
I’m sorry to read your experience owning a MOSAIC home has been less than you expected. At MOSAIC, our goal is build homes that we are proud of and create happy homeowners in the process. We would like the opportunity to fully understand how you’ve been disappointed so that we can address the issues and turn this into a great experience.
So that we can get in touch with you, will you please email homeownercare@mosaichomes.com with your name and contact details. Our Director of Homeowner Care will then call you to get the ball rolling.
This review has been removed by the author.
MOSAIC Homes has spent considerable time attempting to satisfy this homeowner, addressing their concerns. MOSAIC is confident in all its communications during the sales process.
Regarding the tile work, MOSAIC purposefully does not seal some tile work due to the ongoing maintenance burden this places on homeowners. Leaving select tile unsealed allows a homeowner to decide how they would like to maintain their tile work.
Lastly, MOSAIC works extremely hard to ensure homes are delivered to our highest standards when a new homeowner moves into their home. At times, this requires addressing completed areas of a home that doesn't meet MOSAIC's standards. Sometimes this work takes place just prior to a homeowner's possession.
Happy to hear about your positive experience with the MOSAIC sales team. Also glad to know you feel you received great value buying a MOSAIC home.
Sorry to read that our Homeowner Care did not meet your expectations. We're very focussed on the post-sale aspect of our business. If there is something we can do today to improve your MOSAIC Homeowner Care experience, please contact homeownercare@mosaichomes.com and we will be in touch.
Thank-you for the feedback. Great to hear about your positive experience. At MOSAIC we work hard to ensure a MOSAIC home is well designed such that it looks beautiful and is high performing. Always nice to hear it's appreciated.
Thank you for your review TC. At MOSAIC, we're very open about our belief that landscaping is a key aesthetic and functional component to every one of our communities. Our richer than average landscaping is what makes our homes sought after in the fullness of time. As with any well-rounded landscape plan, maintenance is key to its long term health. It is imperative for strata committees to contract the appropriate level and frequency of pruning, irrigation, and general planter bed maintenance. When trees are planted at any community, they are done so under the strict supervision and guidance of a qualified and accredited Landscape Architect. In the case of planting on municipal property, it is the municipality who recommends and signs off on the trees planted. At your community all of these trees were properly reviewed and accepted by both the Landscape Architect and City Officials. With the proper maintenance the trees as selected at your community will continue to add to the aesthetic value of what is an already sought-after community. If you wish to discuss this further, please contact our team directly at 604.685.3888.
Hello Devin, Every single MOSAIC home is handed over to its new owner during a Homeowner Walkthrough. I have tried in vain to find your contact information within our Purchaser database, but have come up empty. Please contact us directly at 604.685.3888 to resolve any misunderstanding or outstanding issues.