Mr Roof Repair.Ca

Roofing
Toronto ON M4W 3E2
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HomeStars
Roofing
Mr Roof Repair.Ca
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79%

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Reviews by rating (past 12 months)

Reviews for Mr Roof Repair.Ca

Average customer rating:
9.4 10 (915 reviews)

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ABN from Toronto
ABN from Toronto
2 reviews Toronto, ON
1/10

Repair

Very similar story to Adrian C, reviewed on Aug 29th. Mike sold me on the assessment for 99.00 at the end of August. This occurred promptly. Then, took a while to get an estimate for the repair and while I have had it for a while now, I have not been able to get them back here to actually repair the roof (now 1 month later). Several commitments from Joe, but I find I am the one to keep calling to get a response. If they don't want your business, just take it elsewhere. I did and have been happy with the results. There are more responsive roofers that have been highly rated on Homestars.

Approximate cost of services:
$99.00
4 of 5 people found this review helpful.
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Company Response

Mr. ABN, it is disappointing and truly unfortunate that your interpretation of events and timelines has lead you to posting this unfavorable review. As a matter of record, we feel it necessary to respond. It was at your request that we delay our initial quote as you were attempting to explore areas of damage outside of our purview in order to address the full scope of your issue. This was a delay of 5 days (September 2nd to 7th). Your quote was prepared and emailed 2 days later on the 9th of September. You had given us confirmation of your desire to move forward with your repair on that same day, September 9th, 2013 and were scheduled for service this past Thursday, September 26th, less than three weeks from your confirmation. A more than reasonable timeline considering industry standards. Due to some weather last weekend and unexpected complications on a project started Monday September 23rd, you were informed of the delay in our schedule on Tuesday September 24th. For you, a delay of one to two days. Unfortunately, we can not control the weather and we are unwilling to under-service a client that we are currently engaged with for the sake of schedule. A philosophy our clients have come to depend on. Most people, our clients among them, understand that this is the nature of our industry and have reasonable expectations of delivery of service. We believe your delivery of service was well within reasonable expectations as most would. In fact, we had attended your property today, Monday September 30th as per our communication last week, only to be informed of your desire to cancel your service on site... An event we had never experienced in our many years in this industry. Again, were are truly disappointed in these events and feel that the opinions expressed in your review are truly unjust and misrepresentative.

We are highly regarded because of our communicative and conscientious nature as the 300+ positive reviews we have received will attest. It is unfortunate that our relationship does not reflect that history. We can only use these experiences to better our efforts moving forward.

Noah from North York
Noah from North York
2 reviews North York, ON
10/10

Project

My wife and I purchased a home that needed a new roof. These guys were recommended by friends of ours and they didn't disappoint. They were punctual, respectful and professional.

Approximate cost of services:
$10,000.00
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Company Response

Hi Noah... Thanks so much for the kind words. You can count on our best efforts to make sure anyone you might recommend us to has similar things to say once were done. Take care.

Marlene from Etobicoke
Marlene from Etobicoke
1 review Etobicoke, ON
10/10

repair of flat roof

I am so happy with the workmanship, the professionalism, and promptness of this company. They solved my vent problem, giving me specific details and pictures of the difficulty. They recommended the work to be done, giving me a reasonable estimate. I asked them back to repair my flat roof. I have never met a more caring group. They are really interested in customer satisfaction, and they deserve a higher rating than 10!

Approximate cost of services:
$1,000.00
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Company Response

Hi Marlene! A higher rating than 10!!! One of our favorite reviews of all time. Thank you so much!

Maverick from Scarborough
Maverick from Scarborough
2 reviews North York, ON
9/10

Fixed Roof

I called Mr Roof Repair and they were pretty kind and cordial. They came and gave their quote, and I was impressed with the amount of time they took to get everything done. They were quick and did a great job. I would definitely recommend this and would not think twice about going with them!

Approximate cost of services:
$3,000.00
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Company Response

Maverick! Thanks for taking the time to review our efforts. Makes keeping those efforts up a lot easier knowing that our clients notice them. Thanks!

Patrick from Mississauga
Patrick from Mississauga
1 review Mississauga, ON
10/10

Leaking roof.

We are new to Toronto and purchased a house that was mostly renovated. Unfortunately, our roof started leaking during the big storms in July. We found Mr. Roof Repair on Homestars and decided to go with them as they were reviewed well here. And we were not disappointed. We first spoke to Mike and were impressed by his insights and attentiveness. Pietro was the on-site repair person and was great. Not knowing anyone in Toronto, it was a little disconcerting thinking that we’d have to take a chance with a contractor we didn’t know. I’d say we got lucky finding Mr. Roof Repair off the bat, but I’d also say there is no luck involved with how they operate. They are good at what they do.

Approximate cost of services:
$398.60
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Company Response

Hi Patrick... Glad we could be a positive part of welcoming you to Toronto. Happy to help. Hey... Let us know if you need any good restaurant suggestions... We've got lots of those! Thanks for the review.

HH from Toronto
HH from Toronto
7 reviews Toronto, ON
10/10

Roof leaking

My roof was leaking and water would get into our master bathroom. We tried getting it fixed by another company, and sure enough, after the next storm, the bathroom was flooded. Finally decided to give these guys a call. They set up an appointment and came when they told me they would come. They took pictures, and fixed the leak, all within the hour they promised and the price they quoted. There have been 2-3 storms since then and the bathroom is as dry as can be! Thanks, should have called you guys in the first place! No hassles, no surprises with this company. Would recommend them to anyone with roofing issues.

Approximate cost of services:
$399.00
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Company Response

Thanks HH! Dry is our middle name! What were our parents thinking? Thanks for taking the time to review. Take Care.

Elijah from Forest Hill
Elijah from Forest Hill
2 reviews Toronto, ON
10/10

Roof Leak

After discovering a stain on the ceiling of my grandmother’s room in May, we called another reputable roofing company, or so we thought, to come and help us fix the issue. As it turns out, they didn’t fix the leak properly as the severe storms in July had the same leak become worse than before. I was recommended Mr. Roof Repair by a neighbor. They responded quickly, diagnosed the issue and fixed the leak. We’ve been dry ever since. Mr. Roof Repair is diligent and reliable. I would recommend them to anyone. Thanks again for your help.

Approximate cost of services:
$300.00
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Company Response

Hey Elijah... A dry Nana is a happy Nana! Glad we could be of assistance. Thanks!

Susan,
Susan,
14 reviews Markham, ON
10/10

Roof inspection, new skylights & roof

Over the duration of several jobs including roof inspection/repair and then installation of new skylights and roof I found Mr. Roof Repair to be refreshingly candid and thorough. Most notably, my dealings with Pietro & Chris on site combined with my conversations with Joe and Korolina from the office re-established my faith that an expensive project can be done that results in both a high work quality combined with a superior level of customer service. Job well done by a professional group.

Approximate cost of services:
$18,000.00
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Company Response

Hi Susan and M., That is some high praise to be sure. Thanks for taking the time to write about your experiences with us. Truly though, they have been our pleasure. Thanks.

mike pelky from Thornhill
mike pelky from Thornhill
1 review Thornhill, ON
10/10

Eaves Repair

After the frist quote of $900 I got from another company, I found Mr Roof which did the same job for half the cost. The service I got was great and came to my house on time and performed the repair on the spot. Would def recommend these guys

Approximate cost of services:
$390.00
1 of 1 people found this review helpful.
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Company Response

Hello Mike. Thanks for reviewing us. Appreciate you taking the time. Take care.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr Roof Repair.Ca

Helping your protect your home in the GTA since 1979! Backed by a 30 year history of quality workmanship and solid referrals combined with experienced and well trained roofers. We are roofing specialists that offer you a timely solution oriented approach to solving all your roof repair problems and concerns. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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