Mr. Roof Repair initially came by to re-attach some shingles that'd come undone after a recent storm -- a job they did well. Their inspection also revealed that the shingles covering my upper floor outside walls (if that makes sense) were attached straight to the underlying frame, without being properly weatherproofed. (My terminology is probably off, but I hope you know what I mean). I was pleased with their service so far, so I had Mr. R-R take care of the permanent fix as well, at a later date. They replaced those shingles by proper siding -- another quality job.
All throughout the process everyone I dealt with, repairmen as well as all the people in the back office, were always friendly, prompt, helpful, correct and professional. I don't know a thing about roofing, but Mr. R-R always made sure I knew what was going on. There were no nasty surprises come billing day (in fact, they subtracted an amount after it became apparent an expected step during the repair wasn't necessary) and I feel confident they expertly prevented a potentially expensive future problem by fixing my walls. I couldn't recommend these guys enough. So thanks very much, Pietro, Mike & Joe (and everyone else whose names I forgot).