Mr Roof Repair.Ca

Roofing
Toronto ON M4W 3E2
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HomeStars
Roofing
Mr Roof Repair.Ca
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79%

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Reviews by rating (past 12 months)

Reviews for Mr Roof Repair.Ca

Average customer rating:
9.4 10 (915 reviews)

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Jennifer Goldenberg from North York
Jennifer Goldenberg from North York
1 review North York, ON
10/10

Service

My parents had used Mr. Roof Repair in the spring to repair some missing shingles and referred us to them this fall when a leak appeared on the kitchen ceiling. They were prompt and efficient in stopping the leak. On top of that, Pietro, the repair specialist, when returning to pick up a forgotten tool, reattached a piece of the soffit that an animal had torn off. We didn't even know it was off and he did it free of charge. It’s nice to know there are good still companies/people out there. No hesitation recommending them.

Approximate cost of services:
$450.00
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Company Response

Hello Jennifer... Thanks for the kind words! We do try to go above and beyond when the opportunity presents itself. Our repair specialists are trained in high-end customer service on top of the highest levels of roofing knowledge. It's a combination that we hope sets us apart. P.S. Say thanks to Mom and Dad for us too!

Edgar from North York
Edgar from North York
1 review North York, ON
10/10

Emergency Call

In September, Mr. Roof Repair responded to an emergency call we made after one of the wind storms took down parts of our eavestroughs and soffits, as well as blowing off some shingles. While they were here, they assessed the entire roof and provided us with a detailed report on our roofing system along with a quote for further work. Since then, we've had them back to complete the work they recommended. All home improvements should go this smoothly. Samantha and Kim in the office and Adam and his aide at our home made this all a great experience. Thanks for everything. These are people you can count on.

Approximate cost of services:
$499.00
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Company Response

Hi Edgar... It's nice to know that our clients see the value in the customer service we provide and that its meets the standard of our workmanship. Glad we could come through on that promise. Thanks for the review.

DP from Toronto
DP from Toronto
1 review Old Toronto, ON
0/10

Roof Repair

I contacted this company based on their online review and was intially impressed with the customer service. I had an emergency situation with major leaking ocurring in my home. They sold me their estimating service based with the assurance that it included a temporary repair as well as a credit towards a roof replacement. The temporary repair they attempted was completely ineffective and had no effect on the leaking. The roof assessment took weeks to provide and when it finally arrived it consisted of a couple of flickr photos with a sentence or two description. The worst part of it all is that after weeks and weeks of requesting it, they never even provided a quotation for the roof repair. Basically they took the $449 and ran. Needless to say, this company has great reviews and when you call them, the customer service seems great but they do not deliver on their promises. We finally gave up and contacted another roofer and they put a temporary fix in place within days that actually worked, and replaced our roof within a couple of weeks. Please do not waste your time or money based on the stellar reviews that are reflected here.

Approximate cost of services:
$449.00
4 of 4 people found this review helpful.
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Company Response

DP, in using a pseudonym, we have had to complete an exhaustive search to try and understand who you are based on the content of your review. Unfortunately, we have no record of any client profile that resembles your description of events. Needless to say, we are disturbed by the review and its suggestion that we are anything less than our reputation stands for and would like to have the opportunity to address and rectify any concerns you have with our service. It is not by accident that we are regarded as highly we are. It is our communicative nature and high-end customer service that allows us to provide the level of service we do. Any suggestion to the contrary is false. Please call and allow us the opportunity to address these allegations head on and work to resolve them. 416-267 7663 (Press 2 for Client Care) Thank you.

Steven Smiley from Millbrook
Steven Smiley from Millbrook
1 review Millbrook, ON
10/10

New Roof

They were very professional, quick at doing the job, did amazing work and great guys to hire. I would recommend them anyway. If anyone is looking for a roof to be done or fixed give them a call you will be happy.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for the review we appreciate it.

James from Richmond Hill
James from Richmond Hill
4 reviews Toronto, ON
10/10

Repaired leak in the roof

This is the second time we have used Mr. Roof Repair. We were very happy "again" with the workmanship, professionalism, and promptness of this company. Pietro was the on-site repair person and he was fantastic and truly a pleasure to work with. We appreciated the follow up from Kim to ensure that we were satisfied with the repair. We would definitely recommend Mr. Roof Repair to anyone.

Approximate cost of services:
$400.00
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Company Response

Hi James & C... Kim leads our Quality Control program. Just a way we can make sure that all of the small details from a customer service standpoint are up to the same standards as our workmanship. Thanks for the business... Again! Cheers.

Robin, Toronto
Robin, Toronto
8 reviews Toronto, ON
10/10

Replace shingles on wall by real siding

Mr. Roof Repair initially came by to re-attach some shingles that'd come undone after a recent storm -- a job they did well. Their inspection also revealed that the shingles covering my upper floor outside walls (if that makes sense) were attached straight to the underlying frame, without being properly weatherproofed. (My terminology is probably off, but I hope you know what I mean). I was pleased with their service so far, so I had Mr. R-R take care of the permanent fix as well, at a later date. They replaced those shingles by proper siding -- another quality job.

All throughout the process everyone I dealt with, repairmen as well as all the people in the back office, were always friendly, prompt, helpful, correct and professional. I don't know a thing about roofing, but Mr. R-R always made sure I knew what was going on. There were no nasty surprises come billing day (in fact, they subtracted an amount after it became apparent an expected step during the repair wasn't necessary) and I feel confident they expertly prevented a potentially expensive future problem by fixing my walls. I couldn't recommend these guys enough. So thanks very much, Pietro, Mike & Joe (and everyone else whose names I forgot).

Approximate cost of services:
$2,000.00
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Company Response

Hi Robin! Those are some very kind words... Thank you very much for that. We find that communication is one of the most widely ignored components in any service industry. That's one area we work really hard to be on top of. Thanks for noticing. Take care.

Ryan Zener from Toronto
Ryan Zener from Toronto
4 reviews Old Toronto, ON
9/10

Roof repair

We had a stubborn roof leak that had eluded a previous repair. Right after the big flood, when every other repair company was turning away customers, Mr Roof Repair came out quickly, did a temporary repair and gave us a very reasonable quote for the permanent work that I really believe was necessary. I asked about doing more work (and paying more money) and they talked me out of it, which I really appreciated. The work was done quickly and, as I type this with pouring rain outside, effectively. Would highly recommend.

Approximate cost of services:
$3,500.00
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Company Response

Hey Ryan... We're afforded the opportunity to be responsible to our clientele in that way because we do so much repair work... Smaller jobs and lots of them. In that way, we can be more understanding than most other roofing companies when it comes to pricing and doing what is necessary versus doing what makes us the most money. It's a philosophy that has worked well for us and our clients. Thanks for the review.

Lucy P from Oakville
Lucy P from Oakville
1 review Oakville, ON
10/10

Soffit Repair

In June, a raccoon had destroyed my soffit after she and her family were evicted from my home by animal control trying to get back in to the attic. I contacted a company to replace the soffit once the raccoon was removed. I waited 2 and a half months, through excuse after excuse as to why they weren't fixing my soffit that particular week. Fed up, I came to HomeStars, found Mr. Roof Repair and two weeks later my soffit was repaired. They are proof that good things come to those who wait. ;) Thanks to Joe and the gang for my renewed faith.

Approximate cost of services:
$400.00
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Company Response

Haha Lucy! "Good things come to those who wait". Well done! Thanks for this. Take care.

Mena from Toronto
Mena from Toronto
1 review Old Toronto, ON
10/10

Skylight leak

I called when I found my skylight was leaking. Turns out, it wasn't the skylight at all but a leak coming from a few feet away, which found its way into my house at the skylight. I was quoted by several other companies to replace the skylight entirely as they clearly weren't interested in a small repair job. Mr. Roof Repair was prompt and thorough and have solved my issue as the recent rain hasn't come in. I have no problem recommending these guys.

Approximate cost of services:
$600.00
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Company Response

Hi Mena... Skylights are tricky. As you found out, they are sometimes not the culprit at all. However, they do occupy a "break" in your roof, thus compromising the integrity of your roofing system and can expose your home to leaks if not properly installed. This was such a case. Once we were able to diagnose the issue and create a termination point for the leak, properly sealing the skylight was a necessary step to ensuring against future issues. Thanks for the kind words. Take care.

Mike from North York
Mike from North York
1 review North York, ON
10/10

Roofing Repair

After the heavy rain a few weeks ago, we discovered that an old leak, one we had thought was fixed last year, was leaking again. We called Mr. Roof Repair to address the issue as the company who fixed the leak last year is now out of business. They came out, explained what was happening and fixed our leak on the spot. We are very happy with their service. Thanks.

Approximate cost of services:
$450.00
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Company Response

Hi Mike, Thanks for taking the time to review our service. Unfortunately, yours is all too common a story. Glad we could help. Take care.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mr Roof Repair.Ca

Helping your protect your home in the GTA since 1979! Backed by a 30 year history of quality workmanship and solid referrals combined with experienced and well trained roofers. We are roofing specialists that offer you a timely solution oriented approach to solving all your roof repair problems and concerns. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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