Ardent Heating & Air Conditioning

My experience with ardent in Barrie was excellent ! Right from my first phone call requesting a quote I was treated awesome! The staff are very professional, exstremely knowledgeable and very helpful ! The service person who came out to look at the area and give us a quote was helpful, professional, kind, and very considerate of our needs and wants ! The installation was easy for us as home owners and was done exactly to the time quoted ! Very smooth installation and we are extremely happy with our new furnace ! Thank you to the ardent team in Barrie !!

Leo and Keegan installed my new furnace in under a day... both were very professional and left no mess at all when finished... I'm in the industry and I was verrryyyy impressed.

Just had ardent replace air and heating units and I need to offer special thanks to Kim, Tyler, and yes, Jay as well for a thoroughly professional job. They were on time, fast and more than pleasant to deal with. I have no hesitation in recommending this company. I do not, as a rule write reviews but this time I felt I must! Thanks, Ardent!

From my initial contact with your office -Jason / Lorraine to the two service techs that fixed my central air ... everybody was very professional knowledgeable and eager to make the customer satisfied. Everything was explained in terms I could understand without being condescending. My unit was fixed by Matt and a helper whom both treated my home and myself with respect.
Job well done. Thanks Again.
I highly recommend this company.

Sincerely

Steve Madden
Innisfil, Ontario

We were so pleased with a fireplace installation that Ardent installed at our office in Barrie that we asked Ardent to convert our oil heating to gas and to install a gas fireplace in our home. On both occasions Matt and Peter came into our place of business and home and installed all systems with utmost care. Lorraine in the office was fantastic giving us updates when to expect the gas inspector as the change over from oil to gas was critical and we didn't want to be without heat. Above and beyond the call of duty the fellows met with the gas inspector from Enbridge who remained on site for over one hour. As an architect we deal with many trades and I highly recommend Ardent for any of the many services that they provide.

I had placed an order for a Regency fireplace, during the installation the technician noticed my furnace motor was running louder than normal. The technician asked if I minded if he made the adjustment required and charged nothing additional.
His only comment was "because we care".
As for Head Office, Lorraine has been and still remains the ultimate Corporate executive. Lorraine is superb at balancing the fine line of going above and beyond for the customer and yet at the same time holding true to the Corporate Mandate. Her level of dedication is exemplary.
On further note, we build custom homes and had used Ardent on one of our renovations. The company was extremely well represented, the
technician was on-time, neat and tidy with his work and a top notch job was promised and delivered.

Had an annual service performed on our gas fireplace late October of 2017 by another HVAC company in Barrie. They also make the fireplace we were having serviced. When we went to use the fireplace for the first time following service (mid-November 2017), the pilot light would not stay lit. Called this company back to look at the fireplace, which they did on December 4, 2017, claiming all components tested were OK. Pilot light would again not stay lit. Same company back December 27, 2017. Tech again says all components OK, although he was unable to test the pilot light assembly because it was too hard to access. Again, this is a tech that works for the company that manufactured this fireplace. Tech stated was probably bad gas being supplied to the fireplace. Surprise, pilot light would not stay lit.

Called Ardent Heating and Air-Conditioning December 28, 2017 and the office staff were professional, sympathetic and concerned. Ardent tech came January 4, 2018 and diagnosed a faulty pilot assembly, the very component the previous companies tech said could not be tested. Given the age of our fireplace (15+ years and no longer manufactured), the tech was having difficulty finding a replacement part.

On his first visit, he took photos of the pilot assembly, anticipating this problem. He then shared these photos at parts suppliers when looking for parts for other customers. Within 9 calendar days, he had located and installed the proper part. It’s like he made this his mission and succeeded beyond expectations.

From initial conversations with Ardent office staff to the visits by an Ardent tech, we were treated professionally and courteously. Our problem was taken seriously and corrected successfully (yes, the fireplace is working as it should). We would not hesitate to recommend Ardent for any service they provide and will be using their services in the future.

Had new ac and furnace installed by friend who did awful job called ardent the 2 young men who showed up where polite and very informative and everything is working the way it should now very happy with service would hire again and I would recommend them to anyone who need a heating and ac work done thanks again for your great work

March 2017 - We had service provider Tyler from Ardent in Barrie, to our home to fix our furnace recently. He was professional, efficient and courteous and it was affordable too. Not to mention he also prevented a potential fire from occurring in the near future! Very pleased and would totally recommend Ardent. Thank you!

Just a bit over 3 years ago, I had Ardent install 3 Ductless air-conditioning systems, 1 Reznor Heater for my garage and 1 HRV system in my garage for my rodent breeding business. 4 out of 5 units I have had trouble with since installation.
When I first inquired to Ardent. I wanted quotes for 3 items for my Rodent breeding business, that is located in my garage, which is close to 1000 sqft. I inquired about an air conditioning unit, heating unit, and an HRV system. Jason sent his lead man Brandon to look at the garage and do the measuring etc. and relay the information to Jason, so he can do the quotes. I fully explained to Brandon What I was doing, as the garage was still under renovations at the time. I fully explained to Brandon, that there will be up to 3000 rats breeding for me, and that the heat output can exceed over 100 degrees farenheight. Also that it will be a very high dust environment. I received the quotes from Jason, and decided to go with his company. Big mistake on my part. They installed a ductless air conditioner that is way too small for the size building, never mind for my rodent business and the heat outputs of the rodents. They also installed an HRV system that does nothing but leak in the winter and drown my rats. Even with no snow on the output and input vents it still leaked, so I gave up on it last winter and unplugged it for the rest of the cold months. As for the Ductless air conditioner, it's way too small for the building an my needs. I have lost over 40 breeder females and 60 hopper and small rats due to it getting too hot in the garage. I feel this company has no understanding of commercial air conditioning needs, and doesn't do proper research in what the customer needs the equipement for, that they want to purchase and have installed by Ardent. I think Jason just cares about selling the equipment and getting money from the customer. I did explain to Brandon that it was a high dust and high heat environment. So why did he sell me an air conditioning unit that is totally useless for my needs. Also he now tells me after 3 years, the heads on the ductless air conditioning have to be replaced every 3-5 years because of the dust. !. why didn't he tell me this before the air conditioner was actually sold to me? Jason is now wanting $1,100.00 for a replacement head. If I knew I had to replace the head every 3-5 years ahead of time, I would never have purchased that type of A/c unit. He also wants to charge me $500.00 for 2 pieces of steel to go over the vents outside for the HRV system. $250.00 for parts, and the other half labor. I can understand having these specially made costs a lot to set up machinery etc. But where does $250.00 labor come from? To put what maybe 8 screws in the wall?
I had to pay an additional $332.00 for the ducting for the HRV system over a year after it was installed. This ducting should have been included in the original quote, as well as the 2 pieces of metal that go over the vents.
I'm now left with $5,900.00 worth of equipment that is more or less useless to me. An HRV that I can't use in the winter, which my main reason for buying an HRV system, was to use it in the winter, cause I can't exhaust 24/7 in the winter, or I'll freeze the rats out. I also bought an air conditioning system to keep the rats cool in the warm months.
The only good thing I have to say is that they did return now I believe it's around 20 or more times to try to fix some of the equipment sold to me. After more than 10 tries, they have fianally stopped the living room air conditioner from leaking gas and water.
They did fix the early problems with the heater after 3 tries.
But I'm still left with a leaking HRV system that is useless in the winter, and an air conditioner in the garage that is way way too small for the size building, never mind useless for my business needs.
I've had 2 other heating and air-conditioning companies in my garage to do estimates for a proper 3 ton 13 seer forced air system for my business. Both salesmen or estimators looked at the Ductless air conditioning that Ardent sold me and both said. That unit is way too small for this building, it's only a 1 ton unit.

Another thing that Ardent did wrong, is that they ran the drain line for the HRV system through the wall where it will freeze in the winter..
I mentioned to Jason, and he asked me to stop by the shop to pick up some parts to run a by-pass, he ended up giving me a bunch of miss-sized, parts and pieces, that if I installed them, they would 1 leak, 2 look like garbage. I ended up spending $100.00 of my own money, to buy the proper size line, tees, valve, clamps and brackets to secure it properly.

I strongly feel robbed and would like the amount of $6000.00 returned to me, or I will file be forced to file with small claims court next week. I will be speaking to a lawyer on the weekend, that maybe representing me

For your home and especially commercial needs. I would never ever recommend this company to anyone!