Granite Direct Inc

We renovated the kitchen in our new home, and went to Granite Direct for the counter-tops. We were very pleased with their selection and their service. They were happy for us to borrow samples to take home and try, their measurements were accurate and manufacture estimate was right on time. Installation was quick and painless, and the counters fit perfectly. Our kitchen sparkles now!

I had my kitchen countertops installed about a year ago, or a little over. I met these people at a Home tradeshow actually. At that time, the manager was someone by the name of Dustin. He was very friendly, very professional and relaxed a lot of the fears that I had had about the company to begin with. I ordered our countertops - for a fairly exotic look - white piracema - I think it was about $50-$55 a square foot. Install day came, it was timely and the guy, Daniel, who did it was nice and very clean. My cabinets were left in good shape, my sink hole was perfect and the seam was hardly visible. We were very pleased. I am not doubting the comments left behind by other viewers. I'm actually just feeling lucky that we didn't have those issues, as I also recommended them to a colleague who also bought through them. Hers was a month late, but the install went off without a hitch. Based upon these negative comments, I'm not sure I would recommend them again ... but if it was just based upon my own experience, I would as they were cheap for granite, and everything went smoothly. As such, I'm giving this place a 7.5 realistically.

I will start by saying, if you are considering the purchase of granite through this company, I have one word for you, DON'T....

We purchased countertops on April 1st, left a 50% deposit and were told our counter tops would be installed within 60-90days. On July 9th, my husband finally got tired of waiting for a phone call, as it was already 2 weeks past our deadline. When he called the company he was advised that the counter tops had actually arrived 1 month prior, but they forgot to call us. At this time we were advised that we had to pay the remaining 50% balance before they would even book us for the install. Feeling that our hands were tied in this matter, we made the stupid mistake of paying the money. Our countertop installation was now scheduled for July 16th, well past the 60-90 days quoted.

Install day was finally upon us so we removed the existing counter tops, sinks, faucets and turned the water off in the house. To our dismay our install was an absolute comedy of errors. As they installed the first piece, they realized that the piece was templated wrong and the piece that butted up against the wall had a rounded corner and not the straight edge it should have had. Next they installed the slab on our island... the sink hole was incorrectly cut and before we realized it, the installer was cutting our cabinetry to accommodate the sink. Once they installed the raised eating bar, we noticed that they did not even finish the underneath of the slab as stated on our contract. It is quite visible when you are sitting on the couch. The slab installed on the island was also installed damaged. I still don't understand how the installer did not see the huge gauge in the stone. Both of our bathroom sinks have been installed as undermounts and are both crooked... Neither bathroom slab was even siliconed. Did I forget to mention the damage they did to my maple cabinet during install. It appears that they dropped the piece and literally took a chunk right out of the cabinet. Then there is the mess they left behind... OMG, words cannot even describe!

I have now spent the past few days trying to get all of the issues dealt with. The manager Chris here in Edmonton has basically stated that maybe if they have some free time in the next few weeks they will come by to take a look at these issues. I have taken it a step further and even tried getting a hold of the owner of the company who has not returned my calls or replied to my emails. I have also left numerous messages for the CEO of the company, and he also has never called back...

If you want quality stone, quality work and quality customer service, this is not the company for you! Believe me, the few hundred dollars in savings, is not worth the mess you will be left with!

The granite took several months to come in but the stone looks fine. We hired this company to remove the existing backsplash and countertop - they destroyed the gyprock on the wall. The countertop was fine once installed but the kitchen walls needed to be redone before it could be re-tiled.

Im quite surprised to see the earlier review because my kitchen Reno went quite well, I was telling my coworker about the work I've done and she showed me this. I was made aware of the wait times at the initial quote but they fit my budget and seemed to have a really nice product for the price. Needless to say my work took about 5 months to get started but once my cabinets were ready it was done in less than 10 days. I have done many renovations so I would say I'm fairly knowledgable and have a good idea of what to expect. Their tiler - Hatem (spelling?) was amazing to watch, never seen anyone work like that and so clean. Overall I love my new kitchen!

Company VERY unprofessional.

Ordered countertops September 24th and paid 50% deposit. Was advised by sales rep that since busy orders are delivered within 90days, fair statement seeing how the contract states about 2.5 months. Received email from rep on November 21st stating how manager has advised our countertops will be in first week of January. My wife had contacted them the last week of December to be told, there had been a delay and now they will not be here until mid to late January. I had called as we currently no longer have countertops and asked what was going on and why my wife had to call in to find this out the week before they were supposed to arrive. Management stated then it would be here January 14, so we waited some more. Come January 12th we received phone call stating now it wont arrive til January 25th, and we would receive a phone call first week of February.
We requested to cancel the order and receive our deposit back as 4 months of waiting is unacceptable. Have been trying to reach management for the past two weeks, calling without anyone returning our calls, only to find out they will not refund us our deposit if we cancel we will have to eat the cost. And, there is nothing they will do for us since we bought a cheap slab of granite. Would NEVER recommend am extremely dissatisfied with their lack of customer service, their unorganized manner and un professional tactics. Don't be fooled by their Calgary locations (head office) A+ better business bureau rating, they are the head office to the Edmonton branch who is sitting at an F- rating with already 7 complaints. They were as un responsive & un helpful as this location. This company will take your money and take their sweet teet time dealing with you. Do not use unless you have a million years to wait for your product.

Terrible service, the sunk hole was too big. They took it back then we waited 2 more months to get the new one.

The inconvenience was significant. We will never deal with them again.

We went with granite direct because we thought they offered a good product and guaranteed install within 90 days for cabinets, granite countertops and demo for our kitchen reno. 160 days later, they installed 50% of damaged cabinets that have cracked mitres on all cupboards and no touch up paint to be found. Our counter was 2 slabs, the first one cracked during shipping and was not re-ordered, they tried to epoxy it themselves. The second granite slab cracked during install, and they want us to wait another 4 months to get all the deficiancies cleaned up. They give us the run around every day. Constantly having to check up on status and we never get any promises they make in writing.

Replaced the countertops in 2 bathrooms. Initially it was the wrong colour installed due to an error. They immediately replaced it with the right colour. The owner said that he would make it right.