Company VERY unprofessional.
Ordered countertops September 24th and paid 50% deposit. Was advised by sales rep that since busy orders are delivered within 90days, fair statement seeing how the contract states about 2.5 months. Received email from rep on November 21st stating how manager has advised our countertops will be in first week of January. My wife had contacted them the last week of December to be told, there had been a delay and now they will not be here until mid to late January. I had called as we currently no longer have countertops and asked what was going on and why my wife had to call in to find this out the week before they were supposed to arrive. Management stated then it would be here January 14, so we waited some more. Come January 12th we received phone call stating now it wont arrive til January 25th, and we would receive a phone call first week of February.
We requested to cancel the order and receive our deposit back as 4 months of waiting is unacceptable. Have been trying to reach management for the past two weeks, calling without anyone returning our calls, only to find out they will not refund us our deposit if we cancel we will have to eat the cost. And, there is nothing they will do for us since we bought a cheap slab of granite. Would NEVER recommend am extremely dissatisfied with their lack of customer service, their unorganized manner and un professional tactics. Don't be fooled by their Calgary locations (head office) A+ better business bureau rating, they are the head office to the Edmonton branch who is sitting at an F- rating with already 7 complaints. They were as un responsive & un helpful as this location. This company will take your money and take their sweet teet time dealing with you. Do not use unless you have a million years to wait for your product.
- Approximate cost of services:
- $3,000.00