Canadian Appliance Source

I usually don't write reviews, even when I receive poor customer service. But this service was so exceptionally BAD I feel the need to share it - to allow you to make an informed decision before buying from Canadian Appliance Source.

It all has to do with the delivery of a Weber BBQ to my home. I ordered the silver level (in room) service - I paid the extra cash as I knew the BBQ would be heavy and I would prefer a professional delivery to my first floor home.

After a comedy of errors on behalf of Canadian Appliance Source, the BBQ arrived at my home 3 weeks after being ordered. My girlfriend had stayed at home by herself to receive the delivery (after all, we had paid for in room delivery). When the Delivery guys arrived, they stated that I had only paid for street delivery. My girlfriend politely refused street delivery (she could hardly carry the BBQ in to the house herself) and the delivery truck took the BBQ back to their wharehouse (they were polite and understanding of the issue).

About two days later I receive a series of phone calls from Phil (of Canadian Appliance Source). He starts off by telling me that I need to accept the delivery on the street, claiming all sorts of crazy excuses for why the product cannot be delivered in to the house. When he realises I am no push over and that I easily (and politely) shutdown each of his wild claims, he quickly becomes extremely rude, argumentative and aggressive. I keep stating to him that all I want is a solution, and his rantings continue and he escalates (I think this guy believes bullying the customer is the winning solution). I have never had a less helpful set of discussions with a customer service department - and I mean EVER.

Following the pointless discussions with Phil, I work directly with the delivery company. In contrast, these guys were very professional and helpful (their name is Sameday Delivery) - and the amazingly difficult delivery Phil kept ranting about became an easy delivery one week later.

No doubt these guys (Canadian Appliance Source) have good prices, but their customer service is the worst I have ever experienced. I will not shop again with them, regardless of their pricing.

Please take the utmost care when ordering from these guys. Do so at your own risk!

Attempted to purchase a washer and dryer from canadian appliance source. They charged my credit card on may 11th and told me that the appliances would be shipped out the following week. After 2 weeks of waiting I contacted them and kept being transfered to another member of their staff, whom would always tell me will be shppied tomorrow for sure. That went on for 3 days , finally I asked to speak with a manger who informed me that they were cancelling my order because they suspected I was a fraud as well as my credit card. When I asked how they had come to this conclusion, I was told by Ari (listed on BBB site as CEO) who told me he was only security for the company that they believed because I kept calling to check on the status of my order that it smelled fishy to them. I don't know about anjyone else but if I was committing fraud and thought they may be onto me I would not pursue it. Oh and this story gets better. After telling me that they were cancelling my order they proceeded to charge my credit card AGAIN. So a company that claims they suspected fraud made 2 charges on my credit card for almost 1800$ in the span of 3 weeks.I have made a complaint with the better business bureau, and we will se what happens with that. If nothign is done I plan to take this matter higher , so that they never do this to another customer again. Consumers beware!!!

I recently purchased an oven from the Canadian Appliance Source and was so pleased with their product and especially their service. I was treated with respect and dignity and the job was done very quickly. They guided me in choosing the product and learning how to use it and take care of it. I would definetly recommend this company to anyone who likes attention and are when making an important purchase!
Thank You!!

We have ordered a Weber Gas Grill and we were told that it will be delivered in TWO WEEKS!!!!!!!
That was just a big false promise, because when we contacted them after 3 weeks of waiting we were told that the grill is not available and they have no time frame when it will be available. Also they charged my credit card after they told me that it will not be charged till they receive the unit in their warehouse. The salesman Paul kept putting me on hold again and again after I showed my displeasure over the phone just to tell me eventually that the Grill might be available in another 10 days to 2 weeks but with no guarantees. I acknowledge that they had the most competitive price in the market but lower price means bad customer service & false promises. Now I am still waiting my Gas Grill to arrive and paid for something which I am not sure when or if it will ever arrive.... Any suggestions please let us know?. This was our first time dealing with this company and we are now wondering if we ever should have!!!!!!!!!!!!!

After deciding on the model range that I wanted,I shopped around for the best price. The CAS ad promised delivery in five days. When I called, I found out that delivery was five days AFTER AIC GET IT IN. I consider that part of the ad deceptive. That being said,they were a pleasure to deal with. They had by far the best price. They promised to deliver the stove in my time frame and kept their word. They delivered it promptly and professonally. Staff were always courteous and helpful to me. Overall, I had a positive experience with CAS.

I just recently bought a new dishwasher and BBQ grill from Canadian Appliance Source. All I can say is that I am thrilled with them! Great customer service, quick delivery and everyone I had spoken to was so nice and knew exactly what I needed. Would definitely use them again and recommend to a friend!

They had a relatively rare size of cook top needed for our condo and it was at a good price. The on-line order page is confusing as to whether the order has been processed and it took a couple of calls to figure out what was happening. I picked it up a it felt as though I was imposing on the staff to actually show up to pick up the item.

I wanted to buy a range on clearance but didn't want immediate delivery because I wasn't ready for it for another 6 weeks. Sent email, no reply. Called and the sales guy said no problem, go ahead and order online there will be a place to register when you want delivery; then just call when you want it shipped. There wasn't a place for scheduling. Sent email again to confirm what I was told. Next thing I got was an email from the shipper saying it would arrive in 2 days. Called the shipper to stop shipment. Emailed again. No reply. I don't know where my range is. I'm frantically trying to make a space in the room for this range. It could have been so easy if Sales just checked and replied to email.

I had decided on a KitchenAid 36" gas top but didn't know which model to choose. I received good advice and am very satisfied with my purchase. When I compared prices, Canadian Appliances were considerably cheaper than all other suppliers for exactly the same model. They also delivered when they said they would.
Helene, Toronto