Attempted to purchase a washer and dryer from canadian appliance source. They charged my credit card on may 11th and told me that the appliances would be shipped out the following week. After 2 weeks of waiting I contacted them and kept being transfered to another member of their staff, whom would always tell me will be shppied tomorrow for sure. That went on for 3 days , finally I asked to speak with a manger who informed me that they were cancelling my order because they suspected I was a fraud as well as my credit card. When I asked how they had come to this conclusion, I was told by Ari (listed on BBB site as CEO) who told me he was only security for the company that they believed because I kept calling to check on the status of my order that it smelled fishy to them. I don't know about anjyone else but if I was committing fraud and thought they may be onto me I would not pursue it. Oh and this story gets better. After telling me that they were cancelling my order they proceeded to charge my credit card AGAIN. So a company that claims they suspected fraud made 2 charges on my credit card for almost 1800$ in the span of 3 weeks.I have made a complaint with the better business bureau, and we will se what happens with that. If nothign is done I plan to take this matter higher , so that they never do this to another customer again. Consumers beware!!!
- Approximate cost of services:
- $1,800.00
- Company Response
Hi Karen, Sorry for your experience. Canadian Appliance Source was notified by your credit card company after each attempted authorization that these charges were fraudulent. We did reverse both authorization immediately. Sorry for any inconveniences.
Store Manager