Canadian Appliance Source

I usually don't write reviews, even when I receive poor customer service. But this service was so exceptionally BAD I feel the need to share it - to allow you to make an informed decision before buying from Canadian Appliance Source.

It all has to do with the delivery of a Weber BBQ to my home. I ordered the silver level (in room) service - I paid the extra cash as I knew the BBQ would be heavy and I would prefer a professional delivery to my first floor home.

After a comedy of errors on behalf of Canadian Appliance Source, the BBQ arrived at my home 3 weeks after being ordered. My girlfriend had stayed at home by herself to receive the delivery (after all, we had paid for in room delivery). When the Delivery guys arrived, they stated that I had only paid for street delivery. My girlfriend politely refused street delivery (she could hardly carry the BBQ in to the house herself) and the delivery truck took the BBQ back to their wharehouse (they were polite and understanding of the issue).

About two days later I receive a series of phone calls from Phil (of Canadian Appliance Source). He starts off by telling me that I need to accept the delivery on the street, claiming all sorts of crazy excuses for why the product cannot be delivered in to the house. When he realises I am no push over and that I easily (and politely) shutdown each of his wild claims, he quickly becomes extremely rude, argumentative and aggressive. I keep stating to him that all I want is a solution, and his rantings continue and he escalates (I think this guy believes bullying the customer is the winning solution). I have never had a less helpful set of discussions with a customer service department - and I mean EVER.

Following the pointless discussions with Phil, I work directly with the delivery company. In contrast, these guys were very professional and helpful (their name is Sameday Delivery) - and the amazingly difficult delivery Phil kept ranting about became an easy delivery one week later.

No doubt these guys (Canadian Appliance Source) have good prices, but their customer service is the worst I have ever experienced. I will not shop again with them, regardless of their pricing.

Please take the utmost care when ordering from these guys. Do so at your own risk!