Canadian Appliance Source

FIRST, THE BAIT AND SWITCH: purchased a GE fridge from Canadian Appliance in June; received an email a few weeks later from the salesman (Joseph) that the model was discontinued, and they were replacing it with a different model--naturally more expensive. I called and left numerous messages for Joseph as well as sending emails and when he wouldn't respond, I contacted their "customer service". NEXT, WORST CUSTOMER SERVICE ON THE PLANET; After delivery, I tested the fridge and freezer with 4 fridge/freezer thermometers before I would put any food into it. The thermometers indicated that the freezer never reaches the "safe" zone for freezing, ie. less than 0' F (it is always about 10'F in the freezer). They sent a "technician" who did not understand English. I kept explaining that the FREEZER was not cold enough and he kept saying that the FRIDGE is not too cold and there is nothing wrong. It is now November and I am still waiting for Canadian Appliances to either replace the fridge or issue a refund. Still in debates with them and GE to resolve this issue. I will now need to seek recourse through legal action. STAY AWAY FROM THIS STORE, THEY ARE COMPLETE RUBBISH

Very happy. Seamless order of a new KithenAid double oven range - I knew exactly what I wanted. Excellent price - I can't believe how much I saved. Mike the salesperson at the Mour story needs at least one more word.
ississauga location was friendly and very helpful - I had the range delivered within 48 hours or order -thanks Mike. Nathan and Paul, the delivery men, were very efficient, cheerful, polite and on time! I've already recommended this place to people.

We ordered a GE stacking washer and dryer with the promise of delivery within 8 to 10 days. Six weeks later, unable to get a estimated time of delivery. Customer service was rude and not at all helpful. Had to cancel the order and am waiting on a refund of our deposit. Do not deal with this company!

I write this review for the greater good of GTA consumers.
We bought Samsung Washer/Dryers from their Mississauga store for a good price-deal.
The installation team were not thorough to say the least.
But Brian, the store manager, was very helpful in making up for his installation team's shortcomings! Came over to our house and got the set-up done himself. Its this attitude of 'CAN Do' that deserving embodies the spirit of CANada
Three cheers! Highly recommend!

When another major retailer told us they'd match any price except Canadian Appliance Source we immediately sent them a quote request which came in about $1000 below everyone else including free shipping to our home.

I did some research online and told their sales guy I was skeptical because of what I was reading. I was fine telling him that up front and felt like he gave me a fair response and we agreed on a delivery date.

Originally one of the appliances was not in stock and I would have to pick that one up separately but by the time delivery happened on the date we had scheduled all five appliances were there.

Delivery was during the time window they said, two guys showed up and unboxed appliances and got them in the right place. No issues at all.

Price was great, communication was great, got exactly the appliances we were looking for at a great price.

Unbelievable. Purchased a fridge with the help of Angelo. Was totally clear that it needed to have a reversible door. When the fridge arrived the door was opposite to what we needed. Delivery guy hit us up for $50 to change the door (CRA take note: he'd waive the tax if we paid cash!). Of course he discovered -you guessed it- the door can't be switched on this model. So back in comes my old fridge and out goes the new one....

BUT Mr. $50 Cash dents my custom metal front door on the way out! He takes no responsibility --doesn't offer to pay for a repair or anything-- he does take a photo. For his own reference I guess. We do end up keeping the $50 cash.

Meanwhile, Angelo is quite apologetic and assures me a new fridge with the correct door swing is on it's way immediately.

Now it's 1 1/2 weeks later and I'm wondering where the new fridge is so I call. Angelo doesn't even remember me. And the fridge I need is apparently now back ordered. It will be another two weeks before they have it --and a few more days after that before it can be delivered.

Forget it Angelo. I just want the $ back. I'm taking my business back to another store. It's worth the drive.

I paid $1,580.96 deposit for an LG fridge on May 26, 2014 in store with the sales rep Abid. I received email notified us the fridge has in stock and ask us to schedule for delivery. When we submit the schedule, the order status notified us there no longer stock and the next ETA was July 1, 2014. We called back on July 2, 2014 and we were told that the ETA has been push back to July 31, 2014. This is not acceptable for us and we requested cancel the order on July 16, 2014. As of today, we still not received our refund.

In April 2014, I ordered a Maytag washer and dryer to be delivered in June 2014. Canadian Appliance Source called me and confirmed delivery the week before. On the scheduled delivery day, I called to ask why I wasn't contacted for delivery. They said there was a delay and I wouldn't receive my dryer for a couple of weeks. When the two delivery men delivered my washer, they complained about my second floor laundry room and asked for a tip. Most new houses have a second floor laundry room and I had advised them of mine. Then they scraped the side of my washer while carrying it up the stairs and the scrape is clearly visible. I've called multiple times about the dryer and every time I call, they say it'll be a couple more weeks. We ended up not having any dryer for 3 months and it was a nightmare.

Got bad advice from senior sales based on dimensions I gave him. Had wanted 24" but he said 24 was a waste of money and 27" would be better. Delivery was abrasive and complained the whole time. Units ended up sticking out more than previous by 4-5". When called to see if anything could be done (also buying another pair), they couldn't do anything because it was already installed. Will not be back and will tell all my friends and colleagues.

Prices are low but you might try using the price match guarantee with another company. I made an online purchase, and then received a confirmation email. At the bottom of the email it states that there is a 25% restocking fee for all cancelled orders, even if they are not delivered. The email also mentioned additional delivery costs if there were any stairs etc. Neither of these conditions were made available before the order was made. When we called about delivery, they said the pair would not be available for a month. This was too long for us, and we asked to cancel our order. They attempted to scare us with the 25% cancellation fee but we pushed back and they backed down...as they should since this is an illegal bargaining tool.
I might have purchased another pair rather than ask for cancellation, but I was offended the conditions imposed after the purchase.