Reviews

3/10

Service was professional, but the price was too high. My research indicated that the cost of snaking a drain should be between $171 and $391 (Canadian dollars). I paid $481 with tax. They do charge a flat rate for any time of day.

Approximate cost of services:
$481.00
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Company Response

Hello Chris,
Thank you for choosing Mr Rooter recently to assist you with your clogged kitchen drain. We are happy to read that you found our service to be professional.
We have taken the time to review your invoice, as we wanted to ensure that you were charged correctly. In addition to cabling your drain line, our plumber also took time to install a proper access point in the drain line that was not there previously. Our plumber also left you with a drain maintenance product, when used correctly will remove any remaining fats, oils or grease that may be built up inside the drain. We hope this may clarify why the amount charged to you may have been slightly higher than the price range to strictly cable a drain as mentioned in your review. We greatly appreciate your business and encourage you to contact our office should you have any questions or concerns.
Thank you.

1/10

Prices are low but you might try using the price match guarantee with another company. I made an online purchase, and then received a confirmation email. At the bottom of the email it states that there is a 25% restocking fee for all cancelled orders, even if they are not delivered. The email also mentioned additional delivery costs if there were any stairs etc. Neither of these conditions were made available before the order was made. When we called about delivery, they said the pair would not be available for a month. This was too long for us, and we asked to cancel our order. They attempted to scare us with the 25% cancellation fee but we pushed back and they backed down...as they should since this is an illegal bargaining tool. I might have purchased another pair rather than ask for cancellation, but I was offended the conditions imposed after the purchase.

Approximate cost of services:
$1,300.00
1 of 2 people found this review helpful.
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Company Response

Hi There, I apologize for the experience you had with our company. We only charge a restocking fee on special order products that were ordered in. In your case there must have been some miscommunication etc.... However I do see that there was No restocking fee applied in your situation.
Sales Manager

10/10

These guys really took pride in the work that they do. They were honest and showed me exactly what was taking place. It took them 4.5 hours to complete the job because there were many difficulties due to renovations by the former homeowner. They could have taken short cuts but they didn't. Damian took many photos, and I could see exactly what was being done and he explained clearly the difficulties that they faced. They were very careful about not allowing dust into the home. I happened to receive a promotional offer, but they definitely gave me more than full value; I will definitely use them again, and recommend them to my friends.

Approximate cost of services:
$170.00
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Company Response

Hi Chris,
I appreciate you sharing the experience you had with Damian and Terrence. We always do what it takes to get your system properly cleaned even though it may take a little longer. Ofcourse feel free to recommend us to anyone you know who may require Duct Cleaning or Dryer Vent cleaning. Thank you for your business!