About Pure Air

Do not ever hire this team for the safety of your family. I'd be surprised they actually have a license. If they do they shouldn't We had two different gas leaks and many code violations for my gas install including not installing a main shutoff valve. When I tried to get him back he was too busy to look at a gas leak. I had to pay someone else to come out and fix all their mistakes.

They came out cleaned my A/C upsold the filter and didn't fix the A/C (which was the reason for my call) I suspect its the capacitor/fan Motor and told them as such. Now I have to wait until after the weekend for them to come by a second time. We requested a repair but ended up getting nothing more than a check up, I've used these guys in the past but after todays experience I probably won't be recommending them to anyone else nor using them again. The price and the amount of time and work spent i feel it was not worth it considering the problem continues after their visit.
They called back on Monday and told me the condenser fan motor was $800, this is a part that costs under $300 tax in. Not sure if it's the Tech or the company but someone thinks it's a good idea to bilk their customers. I hired another company to do the work and it should be completed today at a fraction of the cost About Pure Air wanted.

We had a very bad experience with another HVAC contractor. Every aspect of the job was done wrong. We endured one hot summer without AC. When our demands for a fix were rejected we called About Pure Air.

Peter was professional, prompt and very knowledgeable. All of the work was done on time and on budget. The work site was kept clean and organized.

I would highly recommend About Pure Air.

I would like to share my experience with About Pure Air Inc. company and the quality and timely service that they provided us few weeks ago.
Our Furnace stopped working at the middle of a Saturday night when the temperature was close to -20 degrees. Sunday morning I called Peter in About Pure Air company and he committed to send one of his colleagues to our place within couple of hours. Beside their quick response and great job that they did to get our furnace fixed in couple of hours, they also did a complete inspection and made recommendations to us to avoid this type of issues in future. Thank you folks for such a great service. Job well done.

I would like to take this opportunity to thank Peter for his outstanding customer service. Our company required an emergency service call, and the team at About Pure Air was able to respond immediately. Within less than 24 hours the issue was fixed, and to a high standard. It was an absolute pleasure working with this company.

While doing a renovation of lower level of this house, the furnace unexpectedly quit, and due to its age, the decision was made to replace it. I was extremely impressed at how expeditiously About Pure Air completed the installation of a new furnace, the client was extremely happy at the time, and continues to be pleased with the ongoing service.

I bought a air conditioner from Peter in 2008. The air conditioner currently does not work.

Peter checked this out and found a part needed to be replaced. This was late August. Now Sept. 11 after repeated calls I have been told Peter is busy and will get to it later. My complaint is why not tell me?
Update: Oct. 16th. Still no repair. Peter said was unable to respond to any emails til Oct. 1st. Another contractor RED TAGGED!!! (My A/C... advised Peter)... to date no visit. Called Enbridge gas confirmed the REG TAG and suggested poor installation. Have submitted pictures of RED TAG to Homestars.
This problem dates back to AUGUST.

I requested for yearly maintenance service to be performed on my furnace before winter arrives. On that day, I was surprised that 2 technicians showed up as usually it is performed by one. However, I was told that one of them is a trainee. They completed the work in less than 45 minutes. As we have been a long time customer, we do not wish our house to be used as a training centre since we were not being told upfront about it.