Dr HVAC

Jonathan did a great job servicing our furnace. We appreciated his attention to details and commitment to quality.
Thank you Jonathan for your excellent job.

When I need a service provider, I look for several qualities: knowledge and skills, reputation, honesty, professionalism and rapport. If those qualities are there, I feel I can trust the service provider and will return and become a loyal customer. Suffice it to say, based on this job, the qualities were met. The service provider was on time, provided me with an estimate before starting the work and after listening to me, proceeded with the work. Marcus thoroughly explained what was being done and why. Throughout, he consulted with me and ensured I understood by also providing me with his written diagram, explaining it. And it was all done in 'lay person' language. He was knowledgeable and professional at all times.
The problem was fixed and he also gave me some tips on pipe maintenance. I will hire this provider again.

On a routine service call I was told my heat exchanger had signs of stress and should be changed. Due to the age of the furnace it was suggested a new furnace be installed and to change the air conditioner as well as it was a similar age. Within hours someone was at my house selling me a new heat pump and furnace combo. The sales tactics were very high pressure. The heat pump rebate program required an audit of the house be done prior to work commencing. I was told it was okay to install the furnace in advance. Turns out this was a big mistake. The rebate program was cancelled suddenly before the audit was done. I had agreed to a new furnace and heat pump but only got the furnace. When I asked about the furnace only pricing all communication stopped. I asked for a separate price for the furnace on numerous occasions and got no answer. Months later a get a bloated invoice for the furnace. The cost they were asking for was excessive. I got a quote from a competitor to confirm my suspicion and I was right. They were asking crazy money for a low end furnace. I asked on multiple occasions for reasons why the price was so high. Again nobody would talk to me including the sales person, the customer service person and the owner. Eventually they charged my credit card for the amount in excess of the deposit without my permission. At no time was there an agreement on the pricing or even a discussion about it.

They have my money but will never get any future business from me. They were never upfront or honest with respect to the furnace pricing. I was taken advantage of due to the circumstances and they simply refused to talk to me.

Lessons learned. Get multiple prices. Don't be pressured into signing anything until you have multiple quotes. Be careful what you sign. I digitally signed that the furnace was installed but they took that as I agreed to any price they wanted for the furnace after the fact.

An extremely disappointing experience.

Had an a/c unit installed about a year ago from Dr Hvac. Nick one of there Hvac technicians came by recently to do maintenance, he was very knowledgeable and professional and answered all my questions and concerns. Thanks Nick

Sump pump old and failing and needed to be replaced. Called Hoerner Plumbing which has now been absorbed by Dr. HVAC. Got appointment the following day. Serviceman arrived on time - very personable, informative, efficient, professional. Very pleased with the service.

I don't usually do reviews, as the the service is acceptable. But what this company tried to do needs to be told. Last year I asked Dr HVAC to check my furnace/humidifier on my recently purchased house. All good , serviced the humidifier, reasonable cost, prompt service, all good last year. Call that the bait. This year, last week, my a/c stopped in the middle of the hot/humid spell. Trusting them I ask them to check the a/c. The tech tells me the compressor is seized, and the contactor and capacitor burned out. Can't fix or temporarily repair. Needs new a/c. Salesman came next day, with a price double what a local HVAC company told me and strongly recommended a new furnace at same time. It will save some money and help with allergies and dust. Well, FYI, the steel box in the basement does not cause allergies or make dust. I asked the salesman to call me in a couple of days. The next day I have another a/c company check my a/c. In 30 minutes it is checked, repaired, cooling, and paid for!! Only needed the capacitor, total cost of $342.00 . $8,000.00 less than their quote!! When the salesman called back the next day, he was shocked that they misdiagnosed my a/c. I asked for the cost of the inspection be refunded. He said he will talk to his manager and let me know. That was a week ago... Still waiting ... I was able to see through them, be carefull!
P.S. I will be be writing to the BBB, and relevant government ministry as well.
Advice: get a second quote if price seems high, and don't be pressured. Take care out there.

I have been a Dr HVAC customer for 5 years or more. Initially a phone call would be answered by a company employee and necessary arrangements made quickly (5 Stars). Recently, calls are answered by a service who refer the call to the company who would return the call minutes to hours later (3 Stars). As a member of the Service Club I expect the service advertised on the website, specifically 'Guaranteed appointments within 24 hours yes, even in peak season!'. This is my recent experience. A call on May 29 made arrangements for a service on June 6 (2 Stars). This was postponed at the company's request to June 13 (1 Star)and has now been postponed again at the company's request to June 26 (n0 Stars at all). Thankfully this is only an important but non-essential situation.

The technician arrived in a timely manner and customer service representative went above and beyond to make sure the service was up to our satisfaction.

We have had drhvac perform many services for us. Grom the annual inspections to full furnace and ac upgrades. We find their service prompt , professional. I couldnt believe how neatly they installed the pipes for the new furnace, since we asked them to run them to the other side of the house. Sure they experienced supply chain issues like all businesses did, they communicated these to us as time went by! Keep it up the good work!

I have a Lennox Elite furnace and air conditioner that were installed in 2012 by a separate contractor. I had Doctor HVAC come out Tuesday to do the seasonal furnace maintenance, which is included in their service club that I have been a member for many years. I have already had the furnace running myself for the past few weeks since the temperature dropped and the system was operating normally to me (Ive lived in this house for 9 years). My wife called me after the tech arrived to do the service and said that he was reporting signs of wear with the heat exchanger and the blower motor/wheel. The quote for the heat exchanger was $2,756 + tax and the blower motor/wheel was $985 + tax, so combined the repairs would be over $4,200. We were told it would be best to look at replacing the furnace and potentially adding a heat pump as well since the air conditioner is the same age. We said to give an estimate and a sales lady was at the house in about an hour, she was very friendly and helpful. Basically a top of the line heat pump and furnace combo was over $22,000 and theres a rebate over $6,500 we could get back. They offered lower models with less warranties for lower prices with the cheapest being around $15,000. There was a big push to get this done ASAP as were told the government rebate was ending next month. I said we would have to discuss it and let them know as we obviously were not expecting this news, like I said earlier everything was functioning as I have been accustomed to since Ive been in this house. I went on Homestars and looked up a highly reputable HVAC contractor that dealt with Lennox Elite and he came out to look at the unit that night. He found a number of issues with the condition the furnace was left in.
- There was no vent pipe in the trap as per code, he showed me in the manual on pg 38. See picture
- The electrical door was missing the screw on the right hand side where the door switch needs to be fully depressed with the screwwe found it on the floor next to the furnace
- He found DIP switch 1 was in the off (down) position so the furnace was expecting a 2 stage thermostat, I have an ecobee 3 lite. DIP switch 1 needed to be turned on to operate as a single stage thermostat 2 stage timed
- Inside the lower compartment was completely covered in spiderwebs, no way it was cleaned or inspected
- Heat exchanger not properly inspected, as there were no access plates in below the evaporator coil
- In the technicians report there were no readings for carbon monoxide on the exhaust pipe outside

The professional technician said that because the DIP switch has been in the incorrect position and my furnace has been running at 40,000 BTUs instead of 68,000 BTUs which is designed to max out. As soon as he flipped that switch it was like night and day. The airflow was much stronger and there was a high level of heat coming from even the furthest vents on the second floor. We have had such a hard time getting proper air flow throughout the home, its a backsplit approximately 1,800 sq. ft. A few years ago we added attic insulation, spray insulation in the crawl space and did the air seal application to the duct work which made small benefits, but the result of all those combined didnt equal the result of flipping that one switch.

He also looked up the model and serial number of the furnace and told me there is a lifetime parts warranty from Lennox on the heat exchanger, so it would cost nowhere near the $2,756 + tax I was quoted, as I would only have to pay the labour.

Despite Doctor HVAC not installing thjs unit, they have been the ones servicing and maintaining it for years and should have caught the issues above that were missed by the installer. This experience has had me question if any of the repairs Doctor HVAC has previously done to my air conditioner (replacing the capacitor and adding a hard start kit) were even necessary. Hiring a professional gas technician that works with Lennox elite products showed that the tech from Doctor HVAC didnt even do the basics of watching the operation of the unit or he wouldve noticed the furnace only stayed on low fire and not going to high fire Please make sure to get multiple opinions before making any decisions on replacing your equipment, Im glad we did.