Dr HVAC

I like my house cool in the summer and warm and cozy in the winter. I'm getting older and I think living in 72 degree weather indoors all year round is ideal. And yes, I'm of an age where 72 comes to mind before 20 degrees Celsius does.

But this year, during the fall switch over to heating and the shutting off of the air-conditioning, I was bothered by two things: I didn't feel the warmth in the air from heating vents and I didn't get that once-a-year burnt dust smell that lingers during the first day or two. My furnace is 13 years old. Could it be on the fritz?

In this case, I didn't do a search on HomeStars for a cross-section of potential companies to deal with. I simply looked up Dr. HVac. It was easier that digging up the paperwork for the job they had done four years back getting my A/C up and running. That was an emergency rush job as I discovered the house was a sweltering 88 degrees when I came home from a brief stay in hospital. And baking was surely contra-indicated, as they say in the doctor industry. That afternoon, four hours after I'd called, my house was back down to 72 and I was appreciative of the speed and quality of the service.

So, it was back to Dr. HVac. And this time, I decided I would take on their maintenance plan, rolling this inspection visit into that plan, which involves checking out the furnace AND the A/C at the start and finish of their 'seasons'. The appointment booker rightfully pointed out that the day I had available to see their worker was voting day, something I'd overlooked. Moving the appointment to the next day was the right thing to do.

Mike from Dr. HVac arrived on time, at the beginning of the one-hour window. He was down in the basement three times and out to check the outflow results. I got a comprehensive report that showed my furnace was working at 88.3 percent efficiency, just a click or two below the 90 percent the furnace was working at during the install at the start of the century.

My frame of mind was mollified. The temperature on the thermostat was reflective of the actual temperature. It was simply a case of an old man with thinning blood not feeling the temperature fully. I clicked the thermostat up a notch to 73 and I was done with my fears.

Furthermore, Mike and I discussed the new Smart home thermostats, of which Nest is probably the most widely known about. He posited that a different product would be his choice, if I was to buy a smart product. But he recommended against ANY purchase. In a case where there were SEVERAL several devices, like the thermostat and the detectors for Carbon Monoxide and Smoke, then a smart system made sense. But not just so that I could have a pretty looking gadget to show off to visitors.

He saved me the cost of the maintenance contract with that advice alone. I'm a gadget guy and I had been itching to buy one.

Dr. HVac has proven itself again to be a company I trust to do the job and not over-sell me. In the home repair biz, finding people to trust is always the silver standard and they've already proven gold-standard abilities to fix things. The Brampton area branch of the company is highly recommended.

Fast and professional service. The Dr.hvac team got my a/c working in no time and for a better price than other contractors in the area. They will certainly be getting my business again!

Dr. HVAC is AWESOME. I can’t say enough great things about these guys. Our furnace broke in the middle of the night on CHRISTMAS and Brendan still took the call at 1am and offered some options and booked us for an appointment first thing in the AM. Every other company I called that night were rude or dismissive about it being late night on Christmas (even though they all offer 24-7-365 service supposedly) and the ones that did offer to help were looking to charge outrageous fees for the “inconvenience” of standing by their own 24-7 repair services. Dr HVAC was the only one that seemed genuinely interested in taking care of me – despite coming out on a statutory holiday, they charged me regular price! No extra fees or anything – very impressed! Vince came out to do the repairs first thing in the morning on December 26th and immediately he was friendly, patient, kind and reassuring. He very clearly set out the expectations, the potential pricing and committed to doing his best to get us up and running. Vince diagnosed the problem quickly and had the parts available to complete the repair on site. The entire process took no more than an hour. He took his time explaining everything, I learned more about my system and HVAC than I knew in my whole life until that point – EXCELLENT customer service. As a manager in the customer service industry I know great service when I see it and these guys HAVE it. The best part? I would have absolutely paid a premium for top tier customer service, but they were CHEAPER than their competitors! Some of the quotes I received over the phone were completely ridiculous compared to what I ended up spending with Dr HVAC. THANK YOU for your exceptional patient, kind and friendly service. I absolutely recommend Dr HVAC to anyone in the GTA with HVAC issues.

I was very happy with the service and quality work. Was able to find and fix a leaky gas line that other contractors could not. Was very porfessional on time and well priced. Would recomend to anyone in a heart beat. Thank you.