Dr HVAC

Our furnace was shut down by the gas company as it was unsafe. I did my due diligence and got 3 different quotes. We went with Dr. HVAC and from the quote to completion was just over 24 hours. They have exemplary customer service and the furnace is running very nicely. We'll have to wait until Spring to test the AC but I'm confident we will be satisfied with that as well. Great Job!!!

I need a pre-winter maintenance service on my furnace and Collen was very helpful setting up a mid-morning appointment due to shift work.
Ryan the technician was on time and very polite.
He did a detailed inspection, and pointed out one minor deficiency.
I will call on Dr.HVAC in the future.

I contacted Dr. Hvac requesting a quote to have a humidifier installed in my home and received the quote within a couple of hours. Colleen was great, very quick to reply to emails and answered my questions. I had to wait 2 days to hear back from 3 other companies. Dr. Hvac was $50-$200 cheaper and provided a newer model of humidifier.

The Tech (Mike) showed up promptly at the pre-arranged time and really went above and beyond what was required. The drain pipe from my furnace had come loose so he fixed that and he also checked the furnace filter. When I told him my AC unit wasn’t functioning well he checked it out as well. All of this was at no charge aside from what I was quoted originally for the humidifier and it’s installation.

For anyone getting a humidifier installed take note that Dr Hvac uses a proper T-junction when installing a humidifier… not one of those valves that pierces the pex pipe and usually fails at an inconvenient time. You know, like the day after you go on vacation for a couple of weeks.  The new pipe leading from the T junction was not the one supplied by the manufacturer of the humidifier but a stronger, more reliable line.

I was very happy and felt that the service was well beyond my expectations. Dr Hvac, I will be back!

I have had to call on Dr HVAC a few times for help. I can always count on them. The Technicians are very polite & knowledgable.

This time my AC was down. The Technician quickly dianosed the problem and advised me that he would need to replace the motor and the cost.

I decided to purchase their one year plan. This way I will have tune ups before each season begins.

Thank you Dr HVAC Team!

Fall 2016 Update: As I said below, I have a maintenance contract with Dr. HVac and yesterday, Ryan came by to do the fall inspection on the furnace. As always, there was a quick and thorough checking of my equipment. The big surprise was seeing Ryan with an old furnace filter and a humidifier filter that he was taking out of the house. Without asking me and without charging me for the service, Ryan had found both filters needed changing and that I had new ones right there to do the deed. I normally order my furnace filters from a company specializing in those, while I do my humidifier filter shopping on Amazon. i hate to admit it, but I normally get a visiting brother (I have two) to swap out the filters for me at Christmas. I am supposed to do it more often, but since I need help to do it, it's not that rare to make a switch once a year rather than the recommended twice (or more) a year. First, I thanked Ryan for stopping me from asking Rick or Wayne to go down to the basement when they are usually dressed in good clothing when making the rounds at holiday time. THEN, I asked if it would be possible to add GETTING the filters and replacing them in their visits in the spring and fall. "Sure," said Ryan. This accomplishes several things. It means not having to ask (or wait for) a brother to do fixer-upper stuff on what should be a social visit. Secondly, it means the filters are going to be replaced on a schedule, likely improving the quality of the air in my house ... which should slow my health issues from becoming worse. Lastly, I'm willing to wager that Dr. HVac can get the filters at a better price point than an end consumer like me can. Even with a mark-up for doing that work, I suspect I will come out of the bargain with a small savings that might even be bigger than small. I could very well have over-looked the nice thing that Ryan did for me in doing the replacements without charging for them (really, it was no cost on a no cost inspection that was part of a maintenance contract that I essentially paid for by NOT buying a smart home thermostat that wouldn't add all that much to my home, while costing a fair bit of money just to have a hot new toy). The replacement was notified on the invoice, but I tend to look at the bottom line and just file them. He could have left without mentioning his going the extra yard. Dependability and performance plus. No need for anything but a renewed ten stars. ... [The Summer 2016 Review] ...

Thursday's continuation of the heat wave was of little interest to me ... until I noticed I no longer felt like I was living in a hockey arena. I'm a semi-invalid and keeping my house temperature at 72 all year round is an indulgence, but one that I feel permitted to have, given the lack of other vices in my life. I joke about being able to feel a single degree's difference, but it's awfully close to the truth. When it finally dawned on me that the home office was feeling more than little bit uncomfortable, I checked the various thermometers in the house and discovered the cooling wasn't cooling. To protect the computer equipment, I shut that down and went downstairs and called Dr. HVac. I've been a happy customer for a half-decade AND I'm a user of their subscription services to get two checks a year on both the furnace and the air-conditioning unit. It also means they take calls from me, remember my name, and have somebody out to see me within 90 minutes. I find that insurance comforting given the fact that the A/C unit is 30 years old. But a unit that HAD passed inspection with few qualms in the spring. About 90 minutes later, with full communications while he serviced two customers ahead of me, Erich arrived to check things out. A thorough examination of the furnace, the air-conditioning unit, the electrical situation and any connection issues later, Erich showed me the offending item, an electrical capacitor that is the heart of the majority of A/C issues. I saw the old part, noticed some electrical blackening on it and asked how much? "Well, you are a customer in our program, so the visit is half the usual 89 dollars and you'll be happy to know that that part is less pricey than the last time you had it replaced (about five years ago). The total was (a little over 200 dollars)." A half-hour after he arrived, my house was back to being a frigid haven from the effects of global warming. I've been happy every time I have had any dealings with Dr. HVac. I know that my problems will always be temporary with them. I don't shop this kind of support around. Given my health problems, which includes a quick temper when things I can't live without break, it's good to have somebody who you can trust. I'm picky with my ten stars, preferring to find some little nit to keep them on their toes. Problem is, there's nothing to complain about. So, ten stars it is.

Great service from initial contact to after service follow up. Called and left message before 5 and promptly received a call back, with a technician scheduled for the same evening. Erich arrived promptly and quickly diagnosed and fixed the problem while explaining everything in detail. Follow-up calls / emails to confirm that I was 100% satisfied with the service were greatly appreciated. This company really does believe in providing exceptional service. Would highly recommend.

My air conditioner broke all of a sudden. I called Dr Hvac and they came in the same day. Identified the problem and fixed in within 20min.

Very professional and kind individuals.

Would definetly recommend

Dr. HVAC performed an amazing job in our furnace and air conditioning replacements. We had a 20 years old Trane Furnace and Air Conditioning and replaced by the newest Trane generation. Needless to say Rodney's Sales Support and Mike's installation work were outstanding. They were all very professional and exceeded our expectations. We are very happy to be included in Mr. HVAC Customer team. I already recommended them for more than 5 friends. Keep up with the good work!

From start to finish, Dr. HVAC provided excellent and professional service. Erich was VERY patient with us, explaining our options when he first came out!

I would definitely recommend them to anyone needing HVAC services in their home.

Our 25 year-old furnace and A/C units were replaced by new Trane units by Dr. HVAC last April. The technicians were very competent, polite and timely. The owner and the office staff do their best to please the customers. I highly recommend Dr. HVAC to anyone looking for a new furnace or an air conditioner at great price and excellent quality.