Excel Homes

Charla & the Excel Sales Team have been nothing short of amazing since the beginning of the home purchase process. Prior to building, we had heard several of horror stories from friends and family who dealt with builders, from finishes not being completed as expected, to possession timelines being pushed way past the originally promised date, and for substandard customer service.

This is the complete opposite of our experience with Excel Homes and their amazing staff. Charla and her team were always extremely friendly, and helpful. They kept us up to date on the progress of our home and sent us pictures via e-mail whenever we requested (we lived in Edmonton while our home was being built in Calgary). Her and her team always responded to our e-mails in a professional and timely manner.

The Excel team did a great job making us feel comfortable for the entire process, from the initial sale to post possession we have had a great experience with the entire team. We were provided with guidance from the Sales team when we were initially choosing our interior finishes, and if any concerns arose, we felt comfortable bringing them to the table and reassured that they would be taken care of. While our home was being built, we were contacted by a complimentary concierge service to ensure that utilities were coordinated prior to possession which alleviated a lot of stress and planning this ourselves from another city.

After we took possession of our new home, Excel maintained constant communication if/when any concerns arose and addressed them immediately. Not only were we provided with excellent customer service during the build, but we felt that this was extended to post possession as well.

To anyone who is considering purchasing a new home, I would strongly recommend checking out Excel Homes. They build beautiful homes and provide amazing service. We are extremely happy with our new home and are so very appreciative of the entire Excel team.

Michelle at the Heartland Sales Centre has been absolutely fantastic throughout the buying process and made every step as easy as possible! The level of service when checking in to see if we need any further assistance has been exemplary. From our first visit to Excel homes in Heartland at the start of January, we've been made to feel so welcome and already feel like we're part of the community!

Despite the current negative spotlight on Excel in Heartland, we feel strongly that we've selected the right home builder for our family and the service we'll get through to completion of the build, and indeed after the home is built, will be exceptional, as it has been to date. Being in the construction industry ourselves, we understand how the build process works and that deficiencies can occur, however, it's how the situation is remedied that makes the company stand out. We also have the added comfort knowing that our family members, who also built with Excel in Heartland in 2019 are extremely happy with their new home and have no issues or deficiencies to report so far.

The selection of lots and models available with Excel was second to none, we really feel there is a model to suit every family situation, and we loved the selection process all taking place at the sales center, which was amazing for a busy family with limited time available. The base level finishes and the upgrades available are all great quality and the selections available will lead to a fantastic looking home! We'd also like to point out how welcome we've been made to feel at all of the other Excel show homes throughout Calgary we've visited during our selection process, even when telling the sales professionals we are building in Cochrane and not their location. Leon at The Southport model in Symons Gate was fantastic, the sales team at Livingstone were great, as are the team in Savanna where the closest "Fleetwood" model home is located, and we've been to look there several times before and after deciding it was the perfect home layout for us!

We are looking forward to living through the build of our new home and look forward to working with more members of the Excel team in the coming months. Thanks again Michelle!

We are extremely happy with our purchase from Excel! Charla, Maci, and Rachel were all fantastic during the sales process! They ALWAYS answered our questions and made our vision of the home come to life.
The sales team, and the construction manager, Josip, were also fantastic during the build and possession process. We had a few items that needed to be fixed along the way and they always made it right.
Since being in the home for a few months, they all continue to keep our relationship alive. Josip is extremely responsive with any warranty questions and fixes.
We are thrilled with the service, build quality, and the experience. We love our “Pinterest worthy” dream home. Thanks Excel.

We built our dream home last year with Excel in Midtown and we could not believe how easy the process was! We moved from out of province and chose everything from our floorplan to our lighting, flooring, countertops, and appliances all on Facetime. It only took an afternoon to have everything chosen and the contract signed with the Salesperson Emily.
We used Excel's mortgage broker Lorrie for our mortgage and she was awesome. Once she had all of paperwork we had our approval within hours of submitting everything!
On the day we took possession Excel made us feel welcome and at home. They had put a big bow on our door and a gift waiting for us (we loved the little touches)! We only had a few minor things to report in our walkthrough after possession (a couple of paint touch ups and a small scratch on our stove door) which were fixed that same week.
Thank you so much Emily, Jeff, Kevin, and Michelle for making our move across Canada so easy and for building us our beautiful home!

We bought with Excel homes in 2017 and have had water seeping through the framing into our living space. To this day it has not been fixed. In 2018 Black Toxic Mould was found and the levels were over 400,000pm3 in the basement and over 20,000pm3 on the main level Alberta Health Standards is 1000pm3. A remediation was completed in 2018, but since have had problems in 2019 and two weeks ago in 2020.

Hardwood floor very noisy .. didn’t fix the carpet on stairs properly... hood fan buttons not working properly.., didn’t paint the drywall after repairing that ... very cheap quality of hardwood ... the hardwood floor gets lot of scratches and marks ... fully dissatisfied with the excel homes products nd their services .... I suggest every one don’t buy home from excel homes co ..

Hi excel home
I purchase a duplex at in Hillcrest and move in 2017 July, when is 1 year 4 months my kitchen sailing leak water no idea why is a new house. I talked to warrants services they can't find what is it and my second floor window is cracking not sure what and why. Today is 2019 Dec, I through this new home won't give problem. I am not sure if excel home can something about it.

Exceptional customer service from Maci and Charla with Excel homes in Mahogany. They have been such a pleasure to work with. Very knowledgeable, very timely and responsive on emails, follow up questions and making changes to the upgrades.

We had a great experience building with Excel, they kept us up to date on the progress of our home, any issues that we came across were dealt with very quickly and they made the entire process of buying a home easy and smooth.

We would not hesitate to build with them again!

We had been looking for a house for 3 years and excel homes have provided us with the house we can proudly say "Home sweet Home". Thank You Excel Homes.

I'm shocked to see so many negative reviews as we had such a positive experience when we purchased our Excel home in Mahogany. The first time walking in the the show home we were casually greeted and not pounced upon like other builders.
We initially chose to build with Excel as they had the layout of home that we were after and the price point that we were willing to pay.
We had a great experience with the sales team girls that were very helpful, responsive and knowledgeable. We ended up purchasing our home with a guaranteed possession date which was however delivered on the very last day! The construction process from the initial check set meeting with the construction foreman was informative and thorough. The pre-board walk through did have a few issues but were brought to the attention of the foreman and were rectified. A few other issues were encountered along the build process but nothing that was a huge problem or that wasn't addressed in a timely manner by either the sales team or foreman. The pre-possession walk thru is usually done before possession day where you walk through the house and point out any issues or things that need fixing to your satisfaction before you actually take possession. On our possession day we did our pre-possession walk thru and orientation at the same time so we did not have a chance to nit-pick the house. This turned out to be okay as we didn't encounter any issues that should have been fixed before we took possession. I will admit that now that we have been in the house for just about 2 months there are still a few outstanding items that need to be completed but these are not deal breakers. ie the foundation still needs to be parged, the house was not pressure washed when we took possession so the stairs/shingles still have a lot of caulking drips on them.
The one thing I will mention is that the house is brand new, and such are the appliances, but we have already had an issue with our wall oven. It stopped working randomly and have already had to place a service call and get a part ordered. The washer shakes the entire 2nd floor, the dryer squeaks (which was classified as "normal operating noise" by the tech), and the microwave is not level as the door swings back hitting you in the head every time its open. Not deal breakers, but more so annoying with the time you need to spend to attend to these warranty appointments.
Overall we were very satisfied with the whole process from sales to possession. I will say that the back office didn't seem to be of much assistance and didn't really have much response to emails. The sales team and the construction foreman were really the stars for us.