Fantastic Sales team in Heartland!
Michelle at the Heartland Sales Centre has been absolutely fantastic throughout the buying process and made every step as easy as possible! The level of service when checking in to see if we need any further assistance has been exemplary. From our first visit to Excel homes in Heartland at the start of January, we've been made to feel so welcome and already feel like we're part of the community!
Despite the current negative spotlight on Excel in Heartland, we feel strongly that we've selected the right home builder for our family and the service we'll get through to completion of the build, and indeed after the home is built, will be exceptional, as it has been to date. Being in the construction industry ourselves, we understand how the build process works and that deficiencies can occur, however, it's how the situation is remedied that makes the company stand out. We also have the added comfort knowing that our family members, who also built with Excel in Heartland in 2019 are extremely happy with their new home and have no issues or deficiencies to report so far.
The selection of lots and models available with Excel was second to none, we really feel there is a model to suit every family situation, and we loved the selection process all taking place at the sales center, which was amazing for a busy family with limited time available. The base level finishes and the upgrades available are all great quality and the selections available will lead to a fantastic looking home! We'd also like to point out how welcome we've been made to feel at all of the other Excel show homes throughout Calgary we've visited during our selection process, even when telling the sales professionals we are building in Cochrane and not their location. Leon at The Southport model in Symons Gate was fantastic, the sales team at Livingstone were great, as are the team in Savanna where the closest "Fleetwood" model home is located, and we've been to look there several times before and after deciding it was the perfect home layout for us!
We are looking forward to living through the build of our new home and look forward to working with more members of the Excel team in the coming months. Thanks again Michelle!
- Approximate cost of services:
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- Company Response
Thank you so much for sharing your experience! We are so happy to hear that our team was able to collaborate across our communities to help to make your journey that much better! We hope you are settling in well to life in Heartland, and thank you for becoming part of the Excel Homes family!