Excel Homes

Purchasing an excel home it was agreed that work and features that where not up to standard would be fixed or replaced. After over 1 year nothing has been done. Now I will have to put in several thousand dollars for painting, changing fixtures and cabinets. Even the kitchen fixtures like the fridge and dishwasher have to be replaced. I strongly suggest using another builder that will stand behind their words as excel homes definitely does not.

I think the value for money for the basic home is decent, but the process of building the house was painful!!! The construction process was 4 months longer then the commitment, with NO communication about the delays! I did not even know what color was approved for my home until the siding was put up! I am still (at the end of summer after living here for 3 months already) waiting for a driveway...I only have a hole in front of my house.
I would not recommend Excel and will probably not use them again

Quality control of sub contractors is poor and to get problem solved it takes time and energy.
I would say do not but from Excel
Try to protect you self and do not give them full amount until they are done

Porch was not fully completed as the wood was not stained or painted and front of the house looked half finished.
Quality of materials used was basic or poor. Items mentioned in walkthrough could have been fixed immediately and not postponed

We are satisfied from the start and up to now The whole team of Excel Homes Calgary are knowledgeable .Their support ,services are excellent .Workmanship meet our expectations .We highly recommend Excel Homes .

From the start things seemed off. Should have stuck to my guns and walked away. Since taking possession have started to notice the issues of poor workmanship eg translucent paint! You can see straight through to the drywall! Poor finishing of drywall and poor painting of all my over priced "upgrade" trims. Paint on floors and cabinets not to mention the damaged cabinets. Exterior issues the shingles are damaged there is paint on the siding etc etc. Currently working with the warranty team seems promising but until all issues are resolved I wouldn't rate any higher.

Update. Still way to many issue's for a new house! They always blame sub contractors. Had an independent home inspection done and guess what? DID NOT PASS with flying colours!!!! Poor materials, poor workmanship, poor communication. Next step ANHWP!!!! After that lawyer... AVOID EXCEL HOMES!!! Sent a 2 and a half page email to customer care still waiting!!!!

I don't know where to start, I moved in on Aug 31st, on the very first day we found that light was not working in the Refridgerator, I called to service team on next day, they arranged someone to fix it after 2 weeks, means while I found so many scratches and dent on the side, I asked the service team, they said They will come and take a look, its been over 3 months now, everyone is just simply dropping the ball, no one is fixing that issue, I am wondering how come there is a dent on side, I asked who is accountable for that, no one is taking responsibilities because no one noticed because its on side not visible from the front side, I have issue with door too, my biggest question is why there are many issues on the brand new iteam, it seems like its a damage piece, I asked them to replace it but they really don't care, me and my friend both paid similar price for the refrigerator upgrade, he was given water filter option and I did not get that, I am asking simple question to them they are not even answering that,

so may false promises since starting, also sales manager behaves that he is company's boss, he made me realize that we made biggest mistake because we purchased a house from them, the whole new journey was worst, can't even think of anything worst then excel homes service,

Highly not recomendable, no more excel homes for future purchase, simply waste of money and time, If you want nighmares and lots of troubles then please deal with excel homes, this is just after 3 months, I am not sure how this is going to be under warranty, if I have to claim,

don't waste your harder money with this company.

Excel Homes has the best sales and construction team we have ever had to deal with. The after sales customer service is top notch! They responded quickly to our concerns and queries. I absolutely recommend!!!

Really bad experience with Excel homes. Lots of things need to be fixed sick and tired calling and emailing them no action taken. Forced us to take the possession house wasn’t even ready like dry-way, landscaping and still not done.

I have tried calling and emailing Excel Homes in order to solve the many issues that keep appearing with my new Excel Home. The warranty department will not forward my emails to the management team nor ask the management team to return my calls. This is disappointing at best and hints that Excel does not want to do the right thing for their customers and their reputation. If anyone from Excel Homes reads this please have your managers call me. You know the phone number it is in the emails and the messages on your voicemail inbox. Just do the right thing Excel Homes.

Excel homes relies on homeowners just giving up after so much fighting and continuous bad service from the builder. Don't give up. Keep after Excel homes if you bought one of their places. They are responsible for the construction and the defects are theirs to fix. Even if they ignore their customers or deny everything.