Jason in Calgary

I cannot recommend Trico Homes. I have tried contacting their senior leadership directly and they have brushed my concerns aside. The house I bought is full of defects and was not ready on the day of possession. Too many obvious mistakes are present. Their sales material states they have "built a reputation of trust and integrity by treating every client and employee like family..". Trico Homes has not done that in my case. Perhaps my home was the exception. Perhaps not. I am disappointed Trico Homes leadership team has chosen to ignore and dismiss me in such a cruel manner. This is not the way their sales material or marketing states they treat customers.

I have tried calling and emailing Excel Homes in order to solve the many issues that keep appearing with my new Excel Home. The warranty department will not forward my emails to the management team nor ask the management team to return my calls. This is disappointing at best and hints that Excel does not want to do the right thing for their customers and their reputation. If anyone from Excel Homes reads this please have your managers call me. You know the phone number it is in the emails and the messages on your voicemail inbox. Just do the right thing Excel Homes. Excel homes relies on homeowners just giving up after so much fighting and continuous bad service from the builder. Don't give up. Keep after Excel homes if you bought one of their places. They are responsible for the construction and the defects are theirs to fix. Even if they ignore their customers or deny everything.