Otto's Masonry

Masonry & Bricklaying
Toronto ON M4G 1L3
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Otto's Masonry

Average customer rating:
9.8 10 (431 reviews)

Sort by

Lee
Lee
3 reviews Toronto, ON
10/10

New chimney cap and tuck pointing

Otto's team are great! Over the spring I noticed a small leak that
looked like it was coming from my chimney or flat roof. Originally I called a roofer and they suggested I replace my roof, but after seeing pictures of my crumbling chimney I decided to fix this issue first.

Otto's masons showed up promptly, provided me with a very competitive quote which also included tuck pointing my porch pillars. Their schedule was quite busy, but since the job was small they squeezed me in and were able to do the job the following week. As I suspected the leak was from the chimney - very pleased I did not have to invest in a new roof!

I will definitely use Otto again.

Approximate cost of services:
$650.00
Was this review helpful?
Company Response

Dear Lee, Thank you very much. I'm glad we could help and that we saved you from an unnecessary new roof. Sincerely, Tony

Paul and Mike
Paul and Mike
3 reviews Toronto, ON
10/10

Small but complex project - excellent work

I have a 3 story house downtown with an 8 foot square patch of bricks near the top that were needing minor tuck work. I asked for several quotes, but it is a small job and few people were returning my calls. Otto's was the most experienced and gave me a very reasonable price. The workman was very pleasant, worked very quickly and efficiently using a high ladder. I am very pleased!

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Thanks Paul and Mike. We try our best to service all jobs---small and large. Thanks for the kind review. Sincerely, Tony

Paula in Scarborough
Paula in Scarborough
1 review Scarborough, ON
10/10

Brick replacement & Tuckpointing

Our hot & cold water pipes in the basement laundryroom were freezing even after new insulation and drywall was put in. We eventually narrowed down the cause to a few holes and missing bricks in the outer wall in the vicinity of the pipes - a highly unusual situation. Anyway, after checking Homestars we discovered and hired Otto's Masonry. We were exceedingly pleased with their professional attitude and the work provided. Otto explained the importance of doing repairs when the weather was appropriate to ensure lasting quality and provided a fair quote. At the time of repairs, once hearing of the pipe situation, some insulation was added (after obtaining our permission) to help fill in the gap between the outer bricks and inner wall. The outer wall was well checked and prepared, the replacement bricks matched perfectly and cracks fixed., Since then (Feb 2010) we have had no more freezing pipes. I think it was Tony who did the actual repair work after Otto provided the quote, but do correct me if my memory for names is off :-)
Paula - Photo ref #5138

Approximate cost of services:
$350.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Paula, Thank you for your kind review. I'm glad we helped solve that problem. Sincerely, Tony

Paul Kruger in Toronto
Paul Kruger in Toronto
1 review TORONTO, ON
10/10

Escavate basement waterproof walls with delta wrap and weeping tile and pour new floor

I am a designer and builder of fine homes in Toronto and when it came time to dig my own basement down i wanted someone with more experience than I had, to deal with this daunting task. Otto came recommend from a reliable source,so I asked for a quote. The price was very reasonable for the level of work required. His team was exceptional and they worked well with my guys as we were putting down plumbing and radiant heat tubing. They did what they said they would do when they said they would do it. Really well done, I would definitely use them again, and recommend them to my clients. Thanks Otto.

Approximate cost of services:
$17,000.00
Was this review helpful?
Company Response

Thanks Paul. I hope we can do more work for you in the future. Sincerely, Tony

Keith in East york
Keith in East york
5 reviews East York, ON
10/10

Window Sill Repair

From quote to finished product, Otto's was a total pleasure to deal with. We required some parging work on a window well in order to repair some crumbling concrete. The work was done with exceptional skill and attention to detail. I have recommended Otto to friends and family and will stick with them for any future masonry work we may need.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Thanks for deciding to keep us in mind for future work. Sincerely, Tony

AP in Toronto
AP in Toronto
5 reviews North York, ON
10/10

brick work

We had Otto and his team replace some bricks on our house and they did a great job. There was one brick put in that didn't match the others and I brought this to Otto's attention. He totally agreed and he got the brick replaced with one that was a better match. We've had chimney work done by Otto in the past as well and the work was great. He is so good about really listening to his clients and if I ever had a concern or wasn't totally happy with something he always had it fixed to my liking. He also makes sure that the job is done properly and never expects payment until it is completely finished to the customer's satisfaction. I would strongly recommend him.

Approximate cost of services:
$230.00
Was this review helpful?
Company Response

Thanks for the kind review.

Jackie
Jackie
1 review North York, ON
10/10

new stairs on front porch

The mason who was sent to complete our job was incredibly dedicated and worked long days to get the work done. What was supposed to be a simple 1-2 day job turned out to be a full week job after they discovered that our staircase was completely rotten inside. The original plan was to replace only the steps, however, while removing the old steps the entire structure collapsed. Otto's crew meticulously rebuilt our entire staircase from the ground up incorporating the original bricks, which matched the rest of our porch. I was impressed that Otto did not change his quote and stuck to his original price even with the delays. Otto was a pleasure to work with. He always responded promptly to emails and phone calls and kept me up to date with what was going on. Everyone I talked to was very professional and I highly recommend booking Otto for your masonry jobs!

Approximate cost of services:
$3,800.00
Was this review helpful?
Company Response

Thank you for your kind review anf for recommending us!

A Kwan
A Kwan
14 reviews Toronto, ON
8/10

Parging, Grinding out and Tuck Pointing

Based on HomeStars' reviews, we called Otto's Masonary to do some repair work on the exterior of our home. Otto came to determine the work that was needed, he showed his expertise by providing great recommendations and pointing out issues that we were already familiar with.

After a few weeks, personnel from Otto's parged the lower foot of a large exterior wall by applying a rough coat and then a smooth coat of cement - this work was excellent. They also ground out and tuck pointed the walls on the front and rear of the house. The cement used for the rear of the house was a light orange colour and didn't match the existing brick at all. Upon asking for payment, we informed them of this issue and they immediately responded and had the same people come and paint the cement to match the brick.

Overall, we were happy with the work done.

Review has 1 previous version
Approximate cost of services:
$0.00
What could this company do to improve their services?
I recommend that there be tighter quality control. There needs to be an inspection (performed by a manager) after work has been done. Otherwise, we felt that all other aspects were great - the consultation, customer support and management.
Any advice to offer fellow homeowners facing a similar project?
Read all the reviews and do your own research. Research the project as if you were going to do it your self; so, that you know all the decisions that need to be made and all the possible short cuts that can occur.
1 of 1 people found this review helpful.
Was this review helpful?
Angela and Marko in Etobicoke
Angela and Marko in Etobicoke
6 reviews Etobicoke, ON
10/10

Basement Windows Job

Masonry was one of those construction areas my husband and I had very little knowledge about. I found Otto's Masonry on Home Stars and decided to call him. He was quick to get back to us, and visited our home on a weekend. When drawing up our plans to finish our basement, we had to tackle our window situation first before starting anything else. We had 3 window areas to assign him. The first window we worked on was widening it from a typical 2 foot window to just a little over 4.5 feet. It brings more light in the space, and the work was very professional, clean and DONE RIGHT!. We also had a smaller window brought up to grade, so we removed the window well all together. It saves us from the cleaning jobs during the seasons, and we really only lost a few inches in the final product. Our last request was closing off the smallest window for a future stove hood to be installed.
We are extremely happy with his work, and highly recommend him. We dealt with Otto directly, and if we had any questions, he got back to us either by email or phone immediately. His staff were on time, showed up, and were not slackers. They are very hard workers, and take pride in what they do. He kept in touch with us either by phone or email during the job took place, and made regular visits to our home to check on the job.
His work is professional, and you don’t have to worry. We will defiantly we working with him in the future. Thanks Otto.

Approximate cost of services:
$3,500.00
Was this review helpful?
Company Response

Thank you very much for your kind words.

Dennis in North York
Dennis in North York
7 reviews North York, ON
10/10

Minor Brick Repair

Needed some minor brick repairs around the outside of the house. I know small jobs can be difficult to get done, especially in the fall, but we tried anyway. Otto's was one of two who responded from the five we contacted. Both estimates were about the same...we went with Otto's because they were sure it could be done before the real cold weather set in. Job was done....looks great. Won't hesitate to call again for the next round of repairs.

Approximate cost of services:
$600.00
Was this review helpful?
Company Response

Thanks Dennis. We try do do our best with scheduling. We get really busy sometimes but we do have masons on our staff who handle smaller jobs. Thus we tend to get to them fairly fast.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Otto's Masonry

Internal waterproofing, masonry & bricklaying, tuckpointing, parging, chimney rebuild and repair, concrete, stone porches and much more.

Call (416) 467-1717 for a free estimate! Over 30 years doing concrete, chimneys, fireplaces, tuckpointing, bricklaying, porches...and everything masonry.

CATEGORIES
Tuck Pointing, Chimney Build & Repair, Masonry & Bricklaying, and Concrete Contractors
SERVICES
Waterproofing, Tuckpointing, brick repair, brick replacement, chimney rebuild or repair, walkways, driveways, concrete steps/stairs, porches, window sills, flagstone installation.
BRANDS
We work with a lot of Banas stone and will use a variance of brands on brickwork to get the best match we can on your home.
SPECIALITIES
We specialize in waterproofing, tuckpointing, concrete porches and stone work.
WEBSITE
https://www.ottosmasonry.ca
PAYMENT METHOD
We ask for a downpayment for big jobs, and we expect payment upon satisfactory completion of job
LICENSES
Metro Licence: T85-3959154
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
3 to 4 years on complete new builds.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.