Locksmith Experts

I was in a car fire and lost my keys to my other car. I called locksmith experts. They wanted to charge me 500 but the guy said he would give me a deal if I paid cash. The keys worked for about a week now they will only work sometimes. No one in the company will fix them or give me my money back.

My family returned after some grocery shopping, when my dad forgot to grab the house keys from the car and closed the garage door, we were left with only one option, to call a Locksmith.

I did a quick google search for locksmith and came across one on the very first page who offered 24*7 service across GTA.
I called them and was told the service call costs $29 plus to open the lock costs $45 and up. I did a quick calculation, with cost around $100, I went ahead and provided my name, address and phone number.

Technician called at around 5:39 PM, confirmed the address and mentioned that he will show up in 25 to 30 minutes. I called back at 6:15 PM to confirm if he is coming, he said he should be there in another 10 minutes.

At around 6:25 PM the technician shows up, I take him to the door (typical door with deadbolt). He said it would cost $300 to drill it. My dad and I looked at each other in disbelief. He said he will look to see if he had a lock to replace the one being drilled. That cost an additional $195. We asked him to proceed, at this point we had no option. We were more shocked when it literally took him a minute (at most two) to open the door.

My question to the owner, how can you justify a charge of $592.12 for a total of 5 minutes works (drilling/changing lock)? I really wish you set reasonable prices or set realistic expectations on your charges when on the phone. Don’t you feel such high prices is just taking advantage of someone’s unfortunate situation? I am not asking for free service, I understand you have to pay employees and cover other costs, but really $592.12?

My front door was mistakenly locked with a push button (rather than our usual deadlock) to which we have lost the key. This company sent a "locksmith" with no credentials, no business card, and I had already waited for almost 2 hours for another locksmith to arrive (rush hour, he then had a flat, etc.) so was desperate to get into my home. He misrepresented the price to drill the lock off (said he couldn't pick it as it was a 'smart' lock) as being $90, but when I went to pay at the end he loudly insisted that he had told me twice that it was $190. That, plus $90 for the lock/handle set and $50 for installation - all of which took 10 minutes total. No official receipt book with the business name and address, and then he told me the wrong name for the company ("Locksmith Express"), saying he worked for 2 different ones. This was a nightmare. I will report this company to the BBB, and beyond.