Tasco Appliances

June 2015 we did a large kitchen renovation and purchased all new “Dacor” appliances. All appliances arrived except our fridge, it was on back order and would come shortly. One month later it came. We had trouble immediately with it, the water dispenser would not shut off. After numerous phone calls and 6 weeks later, it was fixed by taping a plastic coil to the back of the fridge. This was done with a large amount 3M tape as they could not understand what was wrong with it. Next the ice dispenser would not work, again numerous phone calls and 4months later still no answer. At this point we contacted Tasco, after all was said and done we got a full refund for the fridge and could choose what make and model we wanted for a replacement. Tasco was very accommodating and professional.
Thank-you

Bought all our appliances 2 years ago. Washer broke, and was never informed of Samsung recall. They did NOTHING except gave us phone number for Samsung and offered a $50.00 discount to buy another washer . Very frustarting as they do NOT stand behind theirs product. Gave us the run around for a week, until we gave up
Suggest buy elsewhere

The sales lady, the delivery men, and the installers were excellent. The deal went sour when the scheduler did not pay attention to our order. We called and called. He said they cannot deliver due to vacation conflict. The fridge was installed a week late. Our solution to this attitude was simple....the rest of the appliances are ordered from Caplans.

A very thorough Tasco Appliance professional representative gave me top customer service. She did what she could to make the entire experience run smoothly. From finding the right product for my family up to the delivery service was exceptional. The delivery men wwre thoughtful and considerate. And on time! I will definitely recommend Tasco to friends and family.

Just stay away from them. They will leave you high and dry to fend for yourself and aggrieved when you actually need service - although the extended service contract is with Tasco. You will have to deal with the manufacture since Tasco will do NOTHING beside book a service call . The manufacturer (whirlpool) has a horrendous customer service. They will leave you without a fridge or dishwasher for 2 weeks, then will not show up - which means you have to call them again. YOU CAN BUY THE APPLIANCE ANYWHERE FOR THE SAME PRICE SO JUST GO AND GET IT SOMEWHERE ELSE. YOU ARE FOREWARNED!

DO NOT USE TASCO. DO NOT BUY LG APPLIANCES. DO NOT BUY EXTENDED WARRANTY!!!!!!!!

Bought appliance when did a home reno, on the suggestion of the contractor. Appliances delivered in wrong colour. Bought extended warranty for LG washer and dryer. Has taken me 7 phone calls and HOURS ON THE PHONE to try to get a service call booked. Still NO SUCCESS!!!!!!EVEN IF I WILL PAY!!!!

We bought washer and dryer and double drawer fridges. The customer service is appalling. I would never recommend them. They just don't care. Their delivery service folks are rude. Don't bother.

I bought a Wolf Range from Tasco in Dec. First, they didn't explain that it takes 3 days for installation and delivery - one guy disconnects, another guy delivers and removes the old one, and the first guy comes back to connect. You have to be off work for 3 days! I complained so they did it in two. Then one guy scratched my wood floor. Complained to customer service - they did nothing. I mean nothing. Still have not heard from them. Salesman didn't ask about backsplash when we purchased the range. Then i discovered I had an empty patch on the wall so i contacted him and had to buy one. He ordered the wrong one so the installer came and tried to install... packed it up and left. They sent the correct one. The installer said there was a problem with the installation - gas line prevented the range from being flush with the cupboards. I contacted Tasco - heard nothing. Threatened to sue. Then they sent a guy over without making an appointment and we were not home. We complained. Since then...nothing. I wish i had read these reviews before going to shop there. Their whole philosophy is make the sale and abandon the customer. It is truly unbelievable. They should not be in business.

Worst customer service. No one bothers to service you after the appliances are sold. I have bought appliances for myself and got my brother to buy his appliances at their store too. Keep away from them and instead go to a store that offers decent after sales service.

Purchased appliances from Tasco on March 18/17. Didn't receive them until June 20/17.

We decided to go with Tasco based on the the in store service and the price. They matched and beat the best price we could find online and the salespeople in the store were great. Original date to get the our 5 appliances was set for April 29. We got no communication from tasco before-hand so my wife in good faith sent them the remainder of the balance. Finally got an email back the day of, telling us they didn't have the appliances and wouldn't have them until the 3rd week of May. Fine.

Called us back a couple weeks later, set up a delivery date on Saturday of the May long weekend, and guess what.. NOTHING. Called the store around 1:30, and nobody had a clue. They came back telling us Whirlpool Corporation made a mistake and sent the wrong stuff. Once again, I would have been ok with this had they of told me, so the I didn't sit around at my in process renovation home.
This also screwed the whole timeline on my kitchen reno, and set us back a few weeks back. We finally received our appliances June 20 and the delivery guys were great. But that wasn't so easy, we were contacted on the Monday prior to that, but never receieved an invoice so we could pay the balance of our bill, We started emailing on Wednesday to ask where it was, and we got nothing from them, weekend delivery wasn't possible when I finally got a hold of someone Friday, so I went in, paid, and finally got my appliances on the following Tuesday.

Tasco did compensate me $500 (which is way less than fair) for my troubles and it did put my renovation back about a month.

All of this could have been handled much better if only they had communicated with me. This kind of stuff is totally out the stores hands once it goes the warehouse. In todays day and age of technology i'm not sure how they feel they can just ignore people and hope it doesn't come back on them.

COMMUNICATE WITH PEOPLE TASCO, Its amazing how easily this could have been a 4/5 star review for you. However, I will not recommend you, and I pray that I don't need to use the extended warranty I purchased. I can' t imagine what kind of a nightmare that will be.