Tasco Appliances

I ordered a higher end fridge with a special left swing door. The first time they delivered it was a right swing door, the second time they delivered the door was dented. I have been waiting since March for a replacement door and it is now the middle of June. Each call into customer service is getting me no help whatsoever and I am at my wits end. I would highly recommend that you not buy from the store. My salesman has been good and very apologetic, but TASCO customer service is simply are not delivering what I paid so much for. Very, very disappointing.

Don't buy from Tasco
Very Poor Service - Terrible after sales support
Misleading/Frustrating after sales support
2013 bought 4 appliances: Fridge, Stove, Over Range Microwave & Dishwasher our cost $8000 from Richmond Hill Store.
The microwave inverter component blew up 3 times Oct 2015, Nov 2016 Dec 2017.
No support from sales rep Vince who washed his hands of it and told us to call Comerco, & then Transglobal, etc - much frustration and long waits for service repairs each time - can you believe - the same part must breakdown 3 times before the appliance is replaced? After 3rd time, Comerco finally agreed to replace the original cost of $579 + taxes in a Tasco in store credit.(Dec 20 2017)
On Jan 4, we went to the Richmond Hill Store to choose our replacement. We had to deal with Vince again. He spent 2 hours and tried several tactics & phone calls to reduce our replacement amount of $579 as agreed to by Comerco.
1. He tried to reduce the credit because we had 5 years of usage-with 3 blowups.
2. He tried to reclaim $100 in store rebate we had received at the time of the original purchase for $8,000.
3. Finally,
he tells us we owe $381 to Tasco and we have to pay this if we want our new replacement microwave. Of the $381, $281 for delivery, installation & removal of a small appliance that we offered to take home ourselves - he refused. However, Comerco told us that some retailers don't charge , our luck Vince did. And Finally, $99 for an extended warranty we had to take from Tasco because it is not offered by Samsung.
We experienced underhanded, sneaky, mean spirited service from a nasty sales rep. We ended up paying an additional $381 for a microwave for which we had been given a legitimate total credit from Comerco.
LESSON LEARNED - Read Tasco Reviews on Home Stars before shopping and tell your friends
L&A Toronto

Never buy from this company Tasco! Salesmen are slick! There is a reason you can only put 20% on your credit card and the rest by Internet banking, because they know you will be upset over lengthy delays and damaged goods when they arrive! After sales service does not come close to being professional.

My experience with Michael Ross was amazing. He guided me through all the features of the induction ranges I was considering, he knew so many things about the models and the service levels of the manufacturers, he chased down favourable pricing for me, he provided advice on the value to me of aspects of the ranges, and he was exceedingly thorough in checking the dimensional specifications of the ranges so that I could determine if a particular model would fit. This last point was very important to me because I needed the range to fit in a bit of a strange location in my existing kitchen (it is on an angle in a corner). The level of service he provided to ensure there would be no errors in my selection was phenomenal. To top it off, he was consistently patient (regardless of my many requests) and pleasant to work with. Thank you Michael.

We are in the process of a full kitchen renovation. Ali of Tasco Appliances Pickering came highly recommended to assist us with appliance specifications and selection.
We found that Ali paid special attention listening to our needs and wishes for our new appliances enabling him to make excellent recommendations and selection while keeping in mind quality and budget. We found the whole process to be actually enjoyable and not stressful at all. We would highly recommend Tasco Pickering to all our family and friends.
RP-Pickering Ontario

preferances Our experience was

Tasco failed to realize that the appliance delivery was going to be 1 range short. Went ahead anyway which resulted in a duplication of work to properly cover access floors in a condo with strict rules. Whilst our rep has repeatedly attempted to get “the powers that be” respond to his emails some weeks have passed without any word.
Such a pity as simple changes to / reinforcement / training of good process could avoid this happening and wrecking the overall customer experience.

Ordered a washer and dryer from Tasco.
They promised to have it delivered on a Saturday but no one called and it was not delivered. I called them and they promised it would be there the following Saturday. I took the day off and again they did not show. I called head office and they told me that they could not guarantee a delivery time as the units I ordered were on back order. They said it could go on like this for months as they "sold" 118 units but only had 18 units in stock. Dissatisfied with that response I went back to the store for a return. It became abundantly clear to me that this was familiar game to them seeing that my salesperson didn't say a word to me except in asking for my credit card. He didn't even ask why I wanted a refund. He just wrote "NO STOCK". What kind of business are they running here when they sell units they don't have and never come through on delivery? I would never recommend this business to anyone. If I could give a negative numbered rating I would. Stay away. They people are not honorable. Buyer beware!

Old microwave stopped working. Went to Tasco picked one and the price was right, we confirmed immediately with an online search. Installation was completed in a couple of days. Garbage removed from site all as promised. wigewas very happy. :-)

June 2015 we did a large kitchen renovation and purchased all new “Dacor” appliances. All appliances arrived except our fridge, it was on back order and would come shortly. One month later it came. We had trouble immediately with it, the water dispenser would not shut off. After numerous phone calls and 6 weeks later, it was fixed by taping a plastic coil to the back of the fridge. This was done with a large amount 3M tape as they could not understand what was wrong with it. Next the ice dispenser would not work, again numerous phone calls and 4months later still no answer. At this point we contacted Tasco, after all was said and done we got a full refund for the fridge and could choose what make and model we wanted for a replacement. Tasco was very accommodating and professional.
Thank-you

Bought all our appliances 2 years ago. Washer broke, and was never informed of Samsung recall. They did NOTHING except gave us phone number for Samsung and offered a $50.00 discount to buy another washer . Very frustarting as they do NOT stand behind theirs product. Gave us the run around for a week, until we gave up
Suggest buy elsewhere