Tasco Appliances

We bought all new appliances from Tasco about 2 1/2 years ago. At teh time teh service was ok and i was able to negotiate a reasonable deal. We bought the extended (4 year) warranty on pretty much everything - oven, gas cooktop, microwave, dishwasher, fridge, washer and dryer.
We have had issues with our cooktop leaking gas - it was replaced and resinstalled by Tasco within the first six months. About a year later the gas smell had returned. Tasco sent a repair company that wanted to charge us the second he walked in the door, told us we needed extensive work to replace the gas pipes etc. Tasco said they were not responsible and would not pay. After lengthy calls, they were going to get back to me about helping pay for part of it but never did. In the meantime we had a licensed plumber friend come and check it out. He tested everything tightened one spot and said nothing had to be replaced. It has been several months now without any gas smell.
Tasco only uses the one company to service gas cooktops - clearly they are not above board and try to charge for work that is not necessary.
Long story short - Tasco does everything to get you to buy there, but when it comes to service after you are on your own - even if you have purchased the extended warranties.

Never again would we buy anything from Tasco! Nothing but aggrevation.
They'll gladly upsell you in the showroom but not disclose installation costs until after you paid for and picked up the appliance.
An additional $452.00 and a week and a half later...... the gas fitter shows up only to inform me that I also need an electrican to complete the installation. WTF? I had no idea.... the old electric cooktop was 220v and the gas range only required 110v.
$200.00 later the job was complete.
Although both the gas fitter and electrician showed up on time, they both had to leave the job to pick up parts elsewhere to complete the job wasting more time and costing more money.
It amazes me how companies like Tasco stay in business.
PS love the Wolf gas cooktop, despise Tasco.

We purchased 8 new appliances for our kitchen, which started by buying 2 Sub-Zero fridges that were on sale, and last year's model. From there our very knowledgeable salesperson did their best to push us into every single high-end applicance brand, even though we explained that that wasn't our need. While the delivery, service and follow up was very good, the bottom line is that it feels like the salespeople only want to sell you the most expensive items, and then try to make you feel bad when you choose a brand that they think isn't uber-elite. At the end of the day we stood our grond and chose the brands we want, but not without resistance.

We purchased Asko dishwasher from Mississauga Tasco for our cottage in Fort Erie last fall. Sales person convinced us to buy this dishwasher as one of the best on the market, even if I'd preferred Electrolux which would match our other appliances.
This dishwasher doesn't wash the dishes, the dirt from the bottom tray is moved to the dishes on the upper tray and it stays there. Few times upper tray came out of the railings and very often it's not possible to chose the programs as it's freezing.
After visits at Tasco, phone calls to customers service we've been asked to reinstall dishwasher, which didn't help. Than after three months of aggravation with Tasco they sent service man, my husband took unpaid day off from work to drive to Fort Erie and wait for him there. This was waste of time and money.
Being very upset we visited Tasco again, but they didn't want to talk to us as we didn't follow their rules of talking according to them. They asked us to leave or they'll call police, one of the staff started to dialed the police number.
Nobody threatened us with police we left there $2000 for this piece of junk.
We could buy dishwasher at Sears - cheaper and with excellent customer service and refund policy.
DON'T GO TO TASCO

We were very impressed with how much knowledge our salesman knew about the brands and models of appliances and what fit best in our kitchen design plan. Prices were very fair...and the service was exceptional!

The service was good. The price was very high. I have to pay for delivery and it was very high. They were late and I have to wait a lot. The quality of the cabinets are good. I will recommend this company.

had no knowledge of built in dishwashers or brand names so went to Tasco to not just purchase one, but get an understanding what what I needed, should look for and require for my specific circumstances. They were most patient and helpful and took the time to go through the whole product line, styles/brands and levels of dishwashers to find the fit that would be best suited to my situation and needs.

My washer was broken since last Monday. The technician came on Tuesday. He told us it can't be fix and left. The parts were scattered around. One week later, we will did not get any solution from Tasco. Everytime we called Tasco. The only response is "You have to wait 48 hours, someone will call you." Of course, till today, no solutions and no phone call.

The salesperson I dealt with was very knowledgeable. The knowledge ends there. The installation department has been an absolute nightmare to deal with. Stay away from this company, you can get the same appliances elsewhere and if you require any sort of installation, even just someone to hook up the gas line to a range, stay away, it's just not worth the trouble...absolutely awful to deal with and it's really too bad because the salesman was very good, just nothing to back him up!!