Tasco Appliances

My sister and I ordered and paid for *in full* 5 commercial grade (or as close as possible to) appliances, recommended by a Tasco sales chap, for our home end of June. It was promised that everything except a fridge would be delivered by July 19th! We had to fight to obtain a loaner fridge. July 19th the rest of the delivery did not take place, leaving us without a washing machine etc, which was really needed because we didn't have one. When we went to escalate this found out the sales guy that made the promises actually quit that week! After a lot time spent escalating and attempting to get a commitment, the replacement new sales chap told us the washing machine was *in stock* and would be delivered Aug 10th.

Aug 10th no delivery again. Once this happened we tried escalating to store manager again, we left voicemails etc and nobody called us back. We tried to call and escalate through the head office and the handlers just put us back to the dufferin store. Left vmail, no call backs from manager again. No loaner machine or other workable arrangement was offered. We tried to get the name of the store managers boss but nobody would provide this. You can tell by the way they handle calls that what they are VERY well practiced at is aversion of complaints/escalations. That should tell a story in itself.

Bottom line is their behavour really demonstrates, from store to head office, that customer service seems to be a low priority, even for larger orders where full payment was made almost 2 months ago. They make promises (in writing/email too!) they can't keep wrt delivery dates. There's no escalation. They don't work to make amends or alternative arrangements when they don't meet obligations promised. If this is the aggravation one has to go through on the purchasing/delivery end, I hate to speculate what the service on the appliances is actually like.

I've never experienced this level of unprofessionalism as long as I can remember. Very frustrating and time consuming.

The only positive thing I can say is that the Tasco Distribution People tried to do what they could to help and did call back. They were very apologetic and professional as could be.

LG fridge now replaced 3 times and Tasco has been really terrible in follow-up or making sure things are taken care of - CS team has really poor staff. Will never shop from again

Tasco is a great local company, and I've bought from them a few times in the past. We recently purchased a new round of kitchen appliances (fridge, stove, dishwasher and microwave) from them, and they absolutely have the best prices hands down when it comes to competition. As I said before, they're a great company and I would go back to them in a heartbeat.

I bought appliances from Tasco in December 2012 and must say I was really pleased overall with the service I received. Kam at the store was just great — he was so on top of things and quickly handled any little requests we had. I've actually already recommended Tasco to two other people (specifically because of Kam) and will continue to do so. The delivery went fairly smoothly, although the delivery guys literally just dropped the appliances in the house (my only 'service-related' complaint, but it really just depends on who is doing the deliveries on any given day). Overall, I would definitely purchase from Tasco again because they offered better pricing than their competitors, and of course, due to Kam's excellent service.

We recently purchased 4 major appliances from Tasco for our new home. Unfortunately, the Kitchenaid dishwasher we received did not work out of the box. We called Tasco who directed us to the manufacturer. The manufacturer sent a technician who determined that the motor (one of the primary components of the dishwasher) needs to be replaced. Given that it is a brand new machine and has never worked, our perspective is, we did not pay for a refurbished machine but a new one and therefore wanted the machine replaced, not have a major component repaired.

We told the manufacturer this and their response was, we purchased the machine over 7 days ago (we purchased it early in May but the delivery date was not until May 29th) AND the serial number is showing the machine to be over 2 years old and so they would not replace it.

As Tasco sold us and delivered a product with a major defect, we believe it is Tasco's responsibility to replace the unit with a new one and then they can deal with Kitchenaid (Maytag) regarding the defective product.

To this point, we have been given the runaround from both Maytag and Tasco who are playing a game of pass the buck. Neither accepting responsibility even though our Tasco sales agent has stated that he agrees with our position. The reason I have not given Tasco a lower rating is because of the sales agent, who appears to be truly trying to help us resolve the matter. But to date, we are still stuck with a brand new dishwasher that has never worked and has a broken motor. At least it looks nice....

I'm hoping in the next few days I'll have reason to return to this site and change my rating but at this point, I'm not holding my breath.

UPDATE: As per Tasco's reply below, I'm happy to report that the matter has been resolved and our dishwasher will be replaced with a new unit. I'm still a little frustrated that it took over a week to get to this point but none the less, Tasco customer service did work with Maytag to have them replace the unit. We should hopefully receive the new unit soon.

We originally bought our appliances in December of 2011 and we received them in 2012. We bought 6 pieces and I have to say that 4 out of the 6 we had to service, so I wasn’t pleased in the beginning because they weren’t small things, they were large things. Our fridge stopped working on New Year's Eve and we didn’t even realize it until a day and a half later. Aside from that we had a fan (a top of the line ventilation fan that goes over the range) that we paid top dollar for and we had to have it serviced 4 times. It was a nightmare! However the person we were in contact with at Tasco, Flora, assistant to one of the VPs at Tasco (I think his name was Tony), it was on her insistence that she reimburse us for the food we lost in the fridge (close to 800 dollars because we were hosting a New Years party) because everything thawed out. She was kind enough to offer that reimbursement right off the bat whereas the maker of the fridge gave me an awful time. So I was very grateful and appreciative of what she did. I will forever be a Tasco customer because of what the executives did at the executive level (especially Flora). It’s not Tasco’s fault. It’s not all the same products (they were all different brands) so I realize that Tasco is just a distributor.

Last year we purchased a washer/dryer and everything to outfit our kitchen (dishwasher, fridge, combination gas electric stove, and microwave) for our cottage in Muskoka. Years ago we had also used Tasco when we bought appliances for our house in Toronto. They have a really good selection, so you can go in and find what you need. Our experience is that the salespeople have a lot of expertise, so they can steer you in the right direction. I have to admit that some of the salespeople drive a hard sell, but the woman we dealt with this time seemed more relaxed, though she really knew her stuff. My husband went in that day and stated that we were just looking and would absolutely not be buying anything (he's an analyst who likes to think things through). However, he was so impressed by the saleswoman that we made our purchases then and there. When the delivery people came to the cottage in Muskoka, it was very awkward to get the appliances in because it was still under construction, but they were polite, unflappable and efficient.

Having been using Tasco for my appliance needs for many years. They provide excellent service.

We had put down a deposit about a year ago for a suite of new appliances for a planned renovation. It was positioned as a "builders" package meaning we could make any manner of changes we wanted. As it turned out, our renovation had to be put on hold. Tasco refused to give us our deposit back (they had not ordered any of the appliances). After an enormous amount of grief they finally agreed to let us put it toward a wine fridge (which was overpriced - $200 more than the posted price on another website). Horrible experience overall, we will never buy there again.

Washer broke down and with a busy house, two working parents and laundry collecting quickly did not have time to go in person to the store. Sales person as Tasco was very professional and provided a lot of guidance and advice to help direct me to right product and then got me the right price!