Tasco Appliances

We purchased close to $25,000 in new kitchen appliances from Tasco in Richmond Hill. We checked around and prices were pretty similar everywhere. We chose Tasco because the sales person Vince sold us on how important customer service is to them and how all they want is for us to have a great experience and tell our friends and family. Well we have lots to tell - but it's all horrible! The good customer service stopped as soon as they got our money. I'll start with the worst offence, but here have been many other smaller ones too.
1. We paid for our range in full 6 months in advance. They agreed to store it for us while we renovated our house. When we called to have it delivered, we were told that they changed their mind about storing it and they sold it to someone else. They were now unable to order the same stove (some issues with the manufacturer) and we would have to wait 7 weeks to get another range that isn't even what we originally wanted. Their communication regarding this issue was horrible. It took them weeks to let us know what happened and find a solution and they haven't even offered any compensation for all the time we have wasted working with them on this and for getting a different product then what we already paid for.
2. When we received the dishwasher, there was a crack on the back of it. When we called our sales person Vince on the same day it was delivered, he told us to call the 1-800# for the manufacturer to deal with it. WOW, what customer service!
3. We needed some specs for the fridge for our contractor and we happened to call Tasco for this info on a day that our sales person Vince was off. We asked some of the other sales people if they could answer this simple question (afterall, they all sell the same appliances!) but no one wanted to answer our question. They just said we have to wait until Vince is back to get the information. Guess they don't want to bother putting in any effort since they make no commission on our sale. Is this the customer service Vince worked so hard to sell us on??

Overall, I would never use Tasco again and would never recommend them to anyone. In fact, I would warn people to stay away if you want to avoid a headache. I noticed now that their rating on Homestars is awful. I wish I would have checked Homestars before we agreed to buy with them.

We have been self-renovating our home over the past few years and were able to purchase the Electrolux fridge we had been wanting at another retailer. After purchase we decided to spring for the stainless trim kit. We gave the salesperson the model number of our fridge and they noted that it had been replaced with a newer model but that the same trim kit would work. Taking their professional experience as that we ordered the kit. Not being at the final stage of our renovation we received the part and tucked it away in the box unopened. Now that we are ready we opened everything up and tried installation. Turns out that the kit does not in fact fit our model fridge but only the newer model. I contacted the salesperson we bought it from and explained our predicament. He checked on the computer and said that Tasco is waiting for 4 identical units to come in for other customers and that it would seem logical that they would simply take ours back and give store credit...EXCEPT...that customer service is only done through the central office now and that I would have to speak with them. I called customer service and was coldly shut down before I even finished my sentence. They would not even entertain taking back the kit since it was purchased over a year ago. I can understand with a fridge or something that has mechanical pieces which are subject to aging but this kit is literally 4 pieces of aluminum...brand new still in the box...and they currently have 4 identical units on back order. I am at fault for not double checking the part the salesperson ordered but their complete dismissal of any responsibility or furthermore unwillingness to work with me to find any type of solution is appalling. As an architect I maintain an ongoing relationship with previous clients and will work with them to address any items that may arise over time. It is good business and it is common sense. Based on this experience I will have no issue at all with recommending that my clients avoid Tasco, unless they want to eliminate all chance of a positive customer service experience in the event something goes wrong.

We placed order for all of our new appliances with Tasco for the sake of saving time and slightly better discount with buying all items from 1 store. We went in the Richmond Hill store mid Feb 2014, ordered everything within 1 hour, our sales rep Keynes Tam was considered helpful with the pre-sales, however; the nightmare has just begun!
We ordered everything to be delivered mid March to accommodate the new house renovation, thinking we have enough time to get everything in before our move, WRONG! Tasco's warehouse was moving at the time, and we were told due to their computer systems not setup or having technical difficulties, our delivery had to be rescheduled 2 days before our move, it was cutting close but we can live with it (note: we initiated the communication). Not until closer to the delivery date, we were told again the LG washer and dryer were back-ordered and will be in the next shipment, which was end of March (again, we initiated the communication). I emailed the sales rep on numerous occasions, and his responses were usually at least 3-4 business days later or no response at all.
Fine, we thought it'll be a few days after our move, we can live with that. WRONG AGAIN!! After another dissatisfied email sent out, we were told again, they're back-ordered until Apr 6!
At this point, my wife called and left a voice mail with the sales rep to give us an updated ETA, of course we did not hear back from him at all. Finally last weekend, we called the store, and was told by another sales rep that our washer/dryer won't be available until sometime in May due to severe inventory constraint from the manufacturer. I'm OK with manufacture issue, but totally livid about Tasco's customer service, and especially the post-sales experience! I am very upset about Tasco keeping their customer in the dark without any type of attempt to communicate, and perhaps even suggesting alternative options for us (oh boy, this would be a huge step forward from the stone age customer service for Tasco!!)!
I went to Billa Appliances in Markham on Sat, was told they have stock on the same LG washer/dryer, and was expecting another shipment soon. I went ahead and bought the same model at a lower price! Washer/dryer were delivered and installed the same day without hassle!!
Went back to Tasco yesterday and got my refund, the sales rep told me he was on vacation with no access to email or voice mail! I told him there's a new thing called "delegation"!! This just made me more upset as he did not apologize for his lack of communication (or shall we say "selective response") and poor post-sales customer service, but making excuses for it. The other sales rep that helped me with the refund did apologize though, then again damage already done, Tasco did not help us to relief some of our moving stress and dramatic increased our stress level!!
I would not recommend Tasco to any of our friends and family!

Can someone at Tasco head office explain to me what is wrong with this picture? I'm fed up with the lack of action and communication I am receiving from customer service at Tasco. I've had nothing but problems with this washer since it landed in my home 2 months ago. I've had a technician over within the first month of ownership. Now I must say the sales agent was very professional and knowledgable but this is ruining the customer experience. Clothes coming out soaked and dirty the way they went in and the noise and shaking is enough to wake the dead. Tasco or Whirlpool get it together and take this lemon out of my home. Why risk losing a repeat customer for a lifetime.

Andy is wonderful. Has answered my wife's 1000 and 1 question. In the end we ended up with Andy's help, of course, with beautiful apliances that serve our needs and are very functional. Highly recommend Tasco. I found their prices to be very, very good. And since my wife has called for the same items few stores just to get the price, they matched the lowest price and held it for up for about 6 months while we renovated kitchen

My wife and I just bought our first home and we wanted the kitchen to be the focal point of our house. So we decided to go with high end appliances. Naresh at Tasco on Dufferin street made the entire process very enjoyable. We didn't feel pressured And we received great advice. We bought our appliances in the summer, 6 months before our house was built and Naresh passed on price drops and price matches to us without any problems. For high end appliances I would definitely recommend tasco.

I was looking for high end quality appliances for my new kitchen. One of my friends recommended me to check this store .I found great products, they understood my vision and help me choose the right fit. There is a back room with "special priced " products, so if you get lucky you might find a good deal.

Good at selling, bad at service. Too many issues to describe here, but here is a quick summary: waited all day for morning service,(sent to the wrong address), dropped fridge and waited 2 weeks for new one. Wanted me to pay for rental fridge. Loaner sent was from their employee cafeteria - filthy. Delivered new fridge - didn't cover floor or shoes. A dinner voucher was sent after I complained several times!

Tasco is great at selling but I've spent hours on the phone trying to arrange delivery. I have a cheque in hand and am willing to mail it but they need it in hand before or upon delivery of the equipment. The problem is I have the cheque but I'm not at the location it is being delivered to. I work for a large corporation...this is not a residential purchase. I've spent hours on the phone while they purposely ignore me and leave me on hold. The store manager Val said she was too busy to speak with me. My purchase is worth $10,000. They even offered to let me cancel the purchase rather than resolve my problem. Can you believe it? Worst service I've experienced yet. Who tells their customers to go away and cancel their order rather than even trying to fix their problem.

Thinking Tasco? Think again! Thinking of purchasing their warranty? Again, not worth it. Tasco on Dufferin sold us their extended warranty on the 4 kitchen applianaces we purchased. It is now 4 years and since we've made no claims, we are cashing in our credit only to find out that they've changed their 6 months from warranty expiration to 4 without notifying us in writing!
Luckily, we kept our original paperwork and provided proof. Now we're faced with another hurdle (which was neither mentioned or provided to us in writing) that we cannot combine the 4 extended warranties amounting to $730 towards our purchase...we may only use 1 per appliance and the lowest valued one. Their sales staff advises that the total amount may be used towards our new purchase...well, false. For a company who pride itself on professionalism, excellence, satisfaction, comfort, etc, I'd certainly say they way we were treated was the opposite of all those and more.
To add insult to injury, the free delivery that was offered when we purchase has since been...retracted.