Tasco Appliances

We purchased close to $25,000 in new kitchen appliances from Tasco in Richmond Hill. We checked around and prices were pretty similar everywhere. We chose Tasco because the sales person Vince sold us on how important customer service is to them and how all they want is for us to have a great experience and tell our friends and family. Well we have lots to tell - but it's all horrible! The good customer service stopped as soon as they got our money. I'll start with the worst offence, but here have been many other smaller ones too.
1. We paid for our range in full 6 months in advance. They agreed to store it for us while we renovated our house. When we called to have it delivered, we were told that they changed their mind about storing it and they sold it to someone else. They were now unable to order the same stove (some issues with the manufacturer) and we would have to wait 7 weeks to get another range that isn't even what we originally wanted. Their communication regarding this issue was horrible. It took them weeks to let us know what happened and find a solution and they haven't even offered any compensation for all the time we have wasted working with them on this and for getting a different product then what we already paid for.
2. When we received the dishwasher, there was a crack on the back of it. When we called our sales person Vince on the same day it was delivered, he told us to call the 1-800# for the manufacturer to deal with it. WOW, what customer service!
3. We needed some specs for the fridge for our contractor and we happened to call Tasco for this info on a day that our sales person Vince was off. We asked some of the other sales people if they could answer this simple question (afterall, they all sell the same appliances!) but no one wanted to answer our question. They just said we have to wait until Vince is back to get the information. Guess they don't want to bother putting in any effort since they make no commission on our sale. Is this the customer service Vince worked so hard to sell us on??

Overall, I would never use Tasco again and would never recommend them to anyone. In fact, I would warn people to stay away if you want to avoid a headache. I noticed now that their rating on Homestars is awful. I wish I would have checked Homestars before we agreed to buy with them.