Sutton & Son Appliances

I had called Sutton and sons after finding my washer had stopped mid cycle and full of water. I was convinced (by Google) that I needed a drain pump. After speaking with the person on the phone they indicated that it was most likely a lid switch (Google failed me). After looking up the lid switch told me they had it in stock. I went in to pick up the part and the gentleman serving me at the counter even went as far to say if I'm having trouble installing give them a call. I got home was able to install with no issue and washer works beautiful. Thank you Sutton and Son Appliances!!!

Told me I needed a motor and control board, turned out to be a $16 dollar part. Told me they stock everything, and to come down.
Drove there, was met with hostile, passive aggressive and combative personalities.

They should be able to troubleshoot problems better, and if you can't, don't start with the two most expensive parts on the dryer.

Not professional or friendly, just the opposite.

My recommendation to potential customers would be to look elsewhere.

My recommendation to Sutton and Sons - change careers, something you will be happy doing, because clearly you are miserable there.

At first I was not happy with their service because of misunderstanding ,then I talked with the owner(Steve) , he explained their term and policy for me and made me happy.

The control panel/clock on our stove was breaking lose and falling into the appliance. We called the manufacturer, who referred us to Sutton and Son. I had great customer service from the time I called them. They knew what the problem was without coming, ordered the part and scheduled an appointment to come later the same week. On the appointed day, I got a call in the morning to provide a time frame. They arrived on time, completed the repair and all the paperwork quickly, professionally and without making any mess! A very pleasant experience! Thank you!

I had done a self clean on my stove just before a big dinner party I was planning. When the self clean was done I could not get the door open. I was in somewhat of a panic when I called Sutton & Son. I described the situation and they suggested that I may need to just reset my breaker. I did that and was able to open the door with no problem. They had also taken the model & serial number of my stove and looked up the handle to order it if it was needed. Thank you for the friendly, courteous help. I will definitely call them if I need appliance service. They also said that right before a big event is not the best time to do a self clean as with the high temperatures involved with a self clean, if something is ready to break, it will break then. Good advice to have.

I called Suttons and spoke to one of the employees about a problem with our gas stove.
The Employee (Shane) diagnosed the problem over the phone and setup service to fix it.
Suttons called in the morning and gave me a time frame that service would arrive at my house.
The Technician was very polite and explained exactly why the oven wasn't working and replaced the part within 20 minutes or so.
I was very happy with the service they provided and would highly recommend them.
I have had many services in my home over the years and have had to deal with broken promises and miserable employees.
Suttons was a breath of fresh air.

Over the past few years, I have had two occasions to contact this company for service. Both experiences were very positive.

In the first instance, the drum on my washing machine stopped spinning. The service tech stated that it could be repaired but would likely fail again in a few months. Rather than waste money for a temporary fix, he recommended replacing the washing machine. This proved to me that this company had my interest in mind rather than simply padding their profit line through a temporary fix. I was impressed.

The second repair was for my dishwasher which was not cleaning the dishes very well and leaked occasionally. He found the problem to be a seal that had broken. Given the age of the dishwasher, he mentioned that to repair the problem he would have to remove a gasket. If it cracked, parts would not be available to repair it. Forewarned, I said to proceed. He did not crack it and the repair was completed at minimal cost.

Bottom line? I find this company to be very fair. They look for cost effective solutions and provide quality workmanship. I have no hesitation in recommending them.

I chose Sutton & Sons in spite of the negative comments posted on HomeStars. My decision was based on the following facts.
1. They have been in business since 1928.
2. Steve Henderson, the owner, made a concerted effort to provide restitution to the disgruntled customers as noted on the comment page.
My experience has been nothing but positive & because of this I am giving them a perfect score.

Paid 60 for a non stock thermal switch which they sell in a kit with two fuses for 39.00. Which they had on the shelf. They preferred to sell me the marked up merchandise as apposed to the cheaper but more extensive kit. When I asked them about this they blamed the manufacture. Stay away or get overcharged.

Technician came out and did identify the issue and repaired it within the week. Unfortunately there were more issues which were a result of the original repair. Those did get fixed but we were without a dishwasher for 2 weeks.

Overall we were satisfied with the service but it just took longer than I expected.