Paid 60 for a non stock thermal switch which they sell in a kit with two fuses for 39.00. Which they had on the shelf. They preferred to sell me the marked up merchandise as apposed to the cheaper but more extensive kit. When I asked them about this they blamed the manufacture. Stay away or get overcharged.
- Approximate cost of services:
- $60.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Hans ,
I am not sure why you think we would not want to order you a different part other than the one we sold you. We order parts 6 days a week and would certainly order you whatever you like. If the part we sold you was based on the manufacturers replacement, that would be in your best interest to use it.
Suttons either sells you the part at the manufacturers price or less. If you found something different I as the owner would love to know about it.If you feel we have overcharged you for a part we would like to take a look at this and correct it.
I will tell you owning this business for 26 years your business is very important to Suttons and we want you coming back.Please contact our office and ask for the owner (Steve) and I will personally look into this.
Steve