Reviews

10/10

I had done a self clean on my stove just before a big dinner party I was planning. When the self clean was done I could not get the door open. I was in somewhat of a panic when I called Sutton & Son. I described the situation and they suggested that I may need to just reset my breaker. I did that and was able to open the door with no problem. They had also taken the model & serial number of my stove and looked up the handle to order it if it was needed. Thank you for the friendly, courteous help. I will definitely call them if I need appliance service. They also said that right before a big event is not the best time to do a self clean as with the high temperatures involved with a self clean, if something is ready to break, it will break then. Good advice to have.

Approximate cost of services:
$0.00
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Company Response

Hello Liz,

I thank you for your kind words and your effort in posting this review.
Suttons works very hard at helping customers over the phone in an attempt to avoid any unnecessary service call charges.

Warm Regards,

Steve