Pottery Barn

Pottery Barn Canada is very difficult to get in touch with and their online shopping does not allow for customer feedback/reviews on items purchasedhow convenient. This Bottlebrush Christmas tree was not cheap. It too several weeks to arrive. The tree itself sheds glitter like crazy. Unbelievable mess. We shook it outside to try and get rid of some of itbut that was not successful. The photo shows what was laying in the box when it arrivedand it still shed and shed and shed.

Bought 3 rugs. One was so covered in mood it gave my husband an asthma attack. He is a doctor. We didn’t even open up the package. Sent it back and was deducted 200 dollars???

Next rug was a pink not red and had a rip in it. Again I’m not being refunded the entire amount. They are deducting 300. I have been inconvenienced and have needed to drag a heavy rug around despite having a damaged spine.

No help, no communication.

Do not buy a rug from these people.
Wayfair and RH have way better service.

Ordered pendant lights. After 6 weeks called to check on them. They told me they don't carry them anymore so they cancelled the order without calling me. Staff on line and at store were indifferent. Do not shop here!

I'm writing this review, having just received my furniture delivery from Pottery barn, (after purchasing it back on December 2nd.) I'm disappointed with the fact that I had to wait 4 months to receive the items. But the delivery guys were professional, efficient and polite. The items were well-assembled and wrapped, and the guys unpackaged everything very carefully. Happy with the final product. But not pleased with the long wait.

For the second Christmas in a row, Pottery Barn lost my order. This year I ordered a gift on December 2nd - I called on December 11th to check on the order and was told it was LOST !!!!!! To reorder would mean it would arrive after Christmas - my 3 year old granddaughter will be disappointed that she did not get the only gift she wanted from Santa. PLEAE DO NOT PATRONIZE THIS COMPANY - IT IS SIMPLY NOT DEPENDABLE AND IS NOT AT ALL CUSTOMER ORIENTED - I was told "sorry" at least a dozen times on the call and not once did anyone say "I am going to pull out all of the stops and make sure you get your product before Christmas" - that would have been outstanding customer service !!!!

I called for a free home decorator to give me advice on what to purchase from the pottery barn ,to finish the look of my house...
I was very disappointed the person had no clue as to my needs,found out later that she was not the stores decorator that does the displays.....therefore ,they lost a big sale which I was prepared to spend an X amount of $....

I don't even know where to begin... My husband and I moved to Canada about a year ago and so we went to PB to buy what would be about 16,000 dollars worth of furniture. The first shipment of our kid's furniture was a hassle, it arrived a lot later than the estimated date and not complete. I had to keep recalling them to see when they would deliver. Second time around we bought patio furniture at the beginning of june and asked about the delivery as we had had a bad first experience and this would be a factor in us purchasing there again. I spent 1 hour and a half at the store in order to verify their stock and make sure everything was there to ensure delivery (which was a month later BTW). Estimated delivery comes around and no call or anything from them. I call about 3 times and they said they would get back to me, which they didn't. Until finally they do and tell me it will be another 3 weeks to deliver my furniture! Patio furniture that I bought at the beginning of the summer to arrive at the end of summer!!! We have plans of filing a formal complaint with lawyers as this is quite ridiculous. So although they have great products, if you are planning to buy furniture and having it delivered. THINK TWICE.

I don't even know where to begin with the abysmal and almost laughable customer service from Pottery Barn kids and I write this now to warn parents of newborn infants about their level of quality control.
Firstly, Pottery Barn kids tries to brand itself as a somewhat upscale choice for infant products and at the premium they charge one may expect them to stand behind their merchandise. As a mother of twins who recently spent well over $1000 on cribs at their store and is always buying double of everything you one may think I would be considered a valued customer. In the last two months I also spent over 10 grand at their Pottery Barn store on furniture and my husband is in the design business dealing with potential referrals to their store every day. None of this was enough to show to show any level of customer service for the events that unfolded.
When ordering my nursery carpet I was somewhat hesitant as I was told the rug would take 2 months to arrive but it matched the cribs I had already purchased from them and decided to wait. When the rug arrived my husband commented that it 'stunk' but after being pregnant my sense of smell was shot and after an epic wait I was excited to open it. As he cut the plastic he continued to comment on its smell but continued to unravel it as my 1 month old infants slept in their crib. We were pretty shocked to discover that the carpet was wet and that black mold had begun to grow. This carpet had been stored in its plastic in my infants room for 4 days before the weekend and a chance to set it up. I am assuming that every parent may freak at the concept of mold in a newborn's nursery and that Pottery Barn would be somewhat mortified that they delivered a moldy carpet sold for a nursery. No such luck.
When I phoned their Vancouver store the manager offered no apology and only an option of a refund or reordering the rug and waiting another two months. It was almost comical and I was in disbelief as he acted like this happened all the time. When he asked me what I wanted and I responded 'maybe an apology' it was verbally offered but with little sincerity and with no offer of any additional investigation. Maybe I'm crazy but I think most parents of newborns may expect Pottery Barn kids to want to look into why they are sending out moldy kids' carpets as um according to Health Canada mold is kind of a dirty word these days.
After fighting with them for a week they eventually offered a gift certificate and half price off the carpet cost to reorder. Well the gift certificate never arrived and I only received a receipt in the mail that the carpet had been refunded but not reordered at half the cost. No note, no apology. If I had checked the US reviews before I would have seen how shoddy their service is and they should not be dealing with children's merchandise in any way.

Very very disappointed .Paid almost $9500 for two sets of bedroom for my three kids.They were Christmas gift and came a little late but one of the mattresses were wrong size and now we are still waiting on the January the 10th,2014!!!

Pottery Barn rips off Canadian consumers. This particular product was not available at the Yorkdale store, only online shipped from the US. The US price is $179 plus shipping. Naturally the CAD price will be more given the exchange rate, plus there will be Canadian duties and taxes. Fair enough. But Pottery Barn doesn't take the US price, add the exchange rate and shipping for Canadian customers. No, it marks up the base price by 20% (to US$215, then calculates the exchanges (so that the Canadian base price is $238), then adds shipping, bringing the total to $295. There is no reason, other than that they don't give a damn about their Canadian customers, for the 20% mark up. The product is shipped from the US and if shipped to Hong Kong, for example, the base price is the same as in the US, i.e $179 (converted to HKD with shipping added). But if a customer in next-door Canada orders it, the base price rises by $35 on a $179 item, before the necessary exchange rate calculations are made and shipping costs added. There is no excuse for this. They pretend to offer a service in Canada but all Pottery Barn does is charge a 20% markup on an identical product BEFORE they calculate the dollar exchange rate. No excuse.