Milani Plumbing, Heating & Air Conditioning

Milani did a great job with my plumbing emergency and I appreciate the service. I do, however, have three complaints: the plumber show up about three hours late (I had to miss work), he did not have the supplies necessary to do the job, and the billing was a bit confusing - I had to pay cash for the supplies he picked up (apart from my credit card arrangement) and was billed 30 minutes for him to initially get to my site?

I first used Milani 3 years ago. Paul recommended a new furnace. He arranged for Lennox to come with a new one and install it. He then came back after it was installed to check the installation.
He showed me the bubbles of a little leak in the gasline installed and fixed it! My peace of mind is worth the bill (which is a lot for me) to have Paul S. come each year for a furnace cleaning. Next year I'll be getting a new water tank, so I'm saving monthly!! I referred him to my son who moved to a new home last year and Paul did a large job for him recently. He was also very impressed with the service. Thanks for the great service.

There were some difficulties with the equipment, but Milani reassured me that we wouldn't have to pay for that portion of the time.
Our technician Winston was polite and helped to figure out where the problems with the drain might be. We hope our problem is solved.

Expecting a very expensive repair but the men and women at Milani were fantastic. They scoped the entire system and then cleaned it to make it new. Thanks to Jack, Mike and Becky. You are fantastic.

I was most satisfied with the work that Paul Young did for our tune up....he found a gas leak, idenified the source, ordered the new part and made arrangements to return the next afternoon to complete the tune up and install the necessary parts.
The only complaint we have is that the first call, where he really did not much cost us over $100.
I think from a customer service prospective, especially when the company will be returning to actually deliver the booked service as welll as install neew parts, the first trip should be included or comped as part of the service as this job turned out to be very expensive.
Paul does an excellent job and each year I ask for him to do the tune up as I trust his careful and thorough work.

Milani Plumbing saved my basement! Milani plumbing repaired my drain tiles recently and they did a fantastic job. Our basement was leaking and they knew exactly what the problem was even though it was not obvious at all. They had to fix mistakes that my contractor had made and they did so efficiently and cost-effectively. All of the workers were very professional, polite and respectable. We would highly recommend them

Wayne was very professional, knowledgeable and had a great sense of humour as well.
The job was done to our satisfaction, the the furnace room was left in the same condition as it was before he arrived (neat & clean).
We will certainly ask for Milani's services next year.

When it was time to replace the furnace, I called 2 companies for estimates.The prices were close. I liked Greg's estimate & how he explained everything (job time, government grants, etc.)The installation was smooth & there was a minimum of disruption. Thanks Tim.

Anita in the office was very good.Brent was very pleasant and got everything arranged. We couldn't start until the following morning and Ken was there at a good time and from what I here performed in a timely manner.I was advised that if the pipe was too brittle they could install a new line from the main to the house at a reasonable price but it is good they were able to just repair it. I would recommend Milani to friends.They did a good job.