Been using Milani for over a decade with overall positive experiences to date. However, after this last one I will not be using them again as some of my own parts for the project went missing after. I triple checked the room he worked in and went through the garbage bin twice to be sure. After reporting it to their customer service team, I was essentially told they asked their tech and he said he didn't take it, so there's nothing they can do for me... Disappointing.