Mckinnon Heating Cooling

Whether it was at night or the weekend or in regular hours, whether doing repairs or installation, they were prompt, polite, knowledgeable and, without exception, very helpful.

George & Kittie

I called McKinnon to service my furnace, which I purhased less than a year ago. I was told a technician would be coming by within 3 hours. I waited and waited and finally after 7.5 hours someone came by. The technician was not only tardy but rude too. He said the problem was the motor and that an order needed to be placed for a new part and that it would take a few days. A few days went by and I called McKinnon to check on the status. Apparently no order was placed, nor did they have a record of the technician attendng my house. Their remedy was to have another technician take a look at the furnace. Needless to say, I was fed up and called another company. I would not recommend this company to anyone.

I've been dealing with Preferred Air going back to 1987. Nonetheless--because we're a bit outside Preferred Air's normal area--when our rather antiquated electric furnace started to give trouble a few weeks ago, I panicked and made the mistake of calling in another, much closer company that was very highly rated on HomeStars. Without going into the several frustrating and needlessly costly missteps that followed, I was very disappointed in the service I received. So I called in Preferred Air to finish the job properly. This they have now done in their usual highly satisfactory way. The father was doing the work alone back in 1987, now apparently he has two sons working alongside. These folks are great: responsive to calls and questions--everything explained in detail--fast service and turn up on time--and honest in their dealings. I will remember to call them first next time.

My experience with Mckinnon was exceptional. I'm towards the end of a complete renovation of my High Park home. Many of the trades were not exactly pleasant to deal with. Mckinnon was highly professional and just plain "nice" throughout the process. The salesperson spent a lot of time with me on the phone and in my home, patiently going through all the options that were available. He pulled together all the information I needed with regards to rebates from the government and the utility company. The quote was specific and clear. While the pricing was not the least expensive, I felt confident that Mckinnon would be around to back up their work. The installers did a very good job so far as I can tell. The work is tidy and precise. Cleanup was good and they respected my home. The system is working quietly as promised and to date I'm extremely pleased with Mckinnon. I recommend Michael Nepom and the Mckinnon team without reservation.

Arranged for an appointment to fix our HVAC unit in our condo - we were told upfront that they serviced our type of units. Repairman came and inspected/cleaned unit, and informed us that he would have to obtain a replacement part. They then proceeded to miss the next two scheduled appointments, and then stated they could not repair the unit (after they had said they could repair the unit). I tried to get a refund as they mis-represented their services but to no avail. I filed a complaint through the Better Business Bureau and they still refused to refund. Had to get unit repaired by a different party. Very poor customer service.

Glen saved the day! We needed a Air cleaner for our home desperatley. Our 1 year old daughter was suffereing from severe allergies. We had spoken to our Doctor, and many people, they all recommended the "Trane Clean Effects." McKinnon had the best price in the city. (I called everyone). But then after all the investigation, they were on back order, I explained my situation, and Glen pulled through for my family. He was able to located a unit, and have it installed the next day. Alex, and Uri, were professional, and friendly installers who went that extra mile when installing the unit.
Thanks guys! Job Well Done!

My pending sale of my home was to close on July 31st when an inspector came by July 30th and shut my gas down. I searched online and called McKinnon practically in tears. They were all amazing and reassured me that everything will go through ok. McKinnon sent a technician immediately to do the inspection. With the boiler being ancient the repair costs were very high and not worth the investment. They gave me a credit for the service call and I decided to purchase a new unit from McKinnon. Michael and Glenn came to my home the same day and had installers at my home until midnight. I'm sure they were extremely tired but thanks to the crew at McKinnon Heating Cooling I am now sitting in my new home and Couldn't be more pleased with the way everything worked out!
Thanks McKinnon, This is one customer that appreciates all your hard work.

Shari in Forest Hill

We had troubles with our central air conditioner and called several companies. Most did not even give us the courtesy of a return phone call. We were told of Mckinnon through several friends who spoke very highly of them. When I called, they were very attentive and had a serviceman at our door in under two hours. He repaired the problem promptly. They are a little on the high side pricewise but sometimes you get what you pay for. For us,the price did not matter,we are cool in our home once again. Great job, Mckinnon!

We were very pleased with the sales and installation staff of Mckinnon. We learned through the salesperson what equipment we needed and our home has never been so comfortable. I would highly recommend Mckinnon to anyone who wants an expert installation for a fair price.

Many thanks to Monty and Glenn for making our boiler installation happen and especially to Alex who came to adjust it until it worked perfectly. I really appreciate all the extra effort involved in installing our wall-hung boiler. Thank You! Madeline in the Beach