Mckinnon Heating Cooling

Thanks to the friendly techs that took off there shoes going in and out, and doing a great job thanks
I hope I won't see you again unless it's for maintenance .

Our boiler was installed 4 years ago. We had a boiler that failed on us in mid-winter. Had probably been in the home 50 years and worked efficiently and silently for the 15 years we had it. McKinnon sold us a new mid-efficiency (old house - don't need high efficiency). We have had them back 5 times in 4 years to fix our Slant Fin Victory II. They have blown a vent hole in our foundation to bring freezing cold air into our basement all winter to get this thing to run. They have replaced a flow switch 3 or 4 times - $300 + $180/hr labour - payment by CC up front if you please. Apparently we aren't the first unhappy customers.

Our brand new boiler sound like a small airplane taking off in our basement every time it turns on. We were happy with our quiet boiler, preferred it to the noisy forced air in our previous home. Now this thing is louder than our previous forced air system when it comes on.

McKinnon's service team is available at their convenience and they could care less if you are out of heat in the winter. We have spoken directly to the president by this time and it was the worst customer service I have experienced in any company I have dealt with.

Avoid this company at all costs. I will never let them back in our house again.

I discovered I had a bulging hot water tank that had been leaking for a while, I panicked, and asked around, who should I call. Michael from McKinnon came to my house with in a short time of making the call (this was after my first contractor cancelled within 1/2 hr of the scheduled visit). Within 2 hrs McKinnon was at my house addressing the issue, I had decided to go with a Tankless Water which requires retrofitting the supply and exhaust, a lot of work. The McKinnon Men were there to the end, very professional, informative and a great sense of humour. My furnace will also need to be replaced soon and I know who I will call.

Paid 50 % downpayment for boiler - it never worked.
Owner used my credit card to make 50 % final payment
without my permission and before job completed.
Owner promises to show up but doesn't.

We experienced some hiccups during the removal of my water tank and installation of my new tankless model, but Michael was a pro. His team were great and I'm thrilled with the outcome. Thank you McKinnon!

This issue has been resolved. Michael fixed the problem and we have figured out a solution to the issue. We appreciate having the Mckninnon technicians come promptly, both technicians were very professional.

Mckinnon performed a site inspection and offered options for the location of the 4 ductless wall units. On installation day the two member crew listened to the plan, including options for making the external piping as low key as possible. They checked on their progress several times and willingly refined what they had already done so as to further reduce the optics of the visible outside pipes. Since installation the system has functioned well.