Home Depot - Wicksteed Ave

Home Depot outsources the order taking for blinds. The consultant - Avi - came to my house and took my order. He promised 2 of the high windows would have chains that I could reach. Someone else installed the blinds and didnt install any way to access the blinds.

Avi hasnt returned any of my calls. His assistant did write to say the problem will be fixed. I have yet to hear back. Perhaps they will fix it. But Im terribly disappointed in the way Avi has provided post sale service. If I try to reach Home Depot it takes forever to get through to customer service and they cant help because its an outside consultant. This is a terrible arrangement and I would never recommend Home Depot for anything other than in-store purchases. Support for outsourced services is non existent

We went to buy some blackout blinds.
NO SIGNS at all , nowhere , to warn us that if it is cut it is not refundable. But how can we try if it is not the good size?
The guy who served us DIDNT say nothing about this policy neither.
Unfortunately , these blinds are total useless. Not working at all!!!
We went to return and they laughed at us saying the policy is written in the website !!!
Who check the website when they are in the store ?
I m shocked by this lack of professionalism

I purchased ROCKSOLAR Weekender 80W Portable Power Station - Lithium Battery and Solar Generator, online several weeks ago, it indicated will be delivered to Home-Depot store, laird and Eglinton between August 30-31, 2023.

On August 31, 2023, upon reviewing my online order, it continuously says delivery date August 30-31. 2023, I than called the store I had spoken to 2 different employees, one says the order hasnt arrived to give it some time, the second employee says to give him 1 hour and will call me back, it never happen

I called the store on September 2, 2023, spoken to the assistant Manager and explain the situation to him, on the treatment I had received and the injuries I am suffering from such as head concussion, low spine injury, right full ACL tear rupture, I didnt appreciate to be treated that way. He confirmed the item arrived but refused to update it online.

When we had arranged pick up time date for Sunday September 3, 2023, 12:00 Pm. He wasnt there? I waited for about 45 minutes, and was helped by an acting manager, she refused to update the online order that it was picked

When I return item at the Home Depot location Warden and Ellesmere I waited for 3.5 hours because the other store had refused to release to the online order when it was picked up on September 3, 2023

FYI avoid Home Depot specifically this one. They do not respect their customers even if they are suffering from injuries

A big thank you and kudos to Camila, Bolo and Heather, and Crystal in the Resolution department. They went out of their way to help us replace a new LG dishwasher that just did not clean well. LG was not helpful at all, but these HD representatives stepped up with professionalism and kindness and empathy, and go the job done.

Good Day to all staff and Management!!. I bought some merchandise and the service from all staff was great. I know much about what they do and I am impressed with the staff and management. I have nothing but great things to say about the store. Keep up the great work!!.

I spent 25 minutes at this store last week trying to return an unopened jigsaw that was bought online from HD. Nobody could figure out how to make a return for an item bought online from their website. The whole purpose of buying online was for convenience, but I ended up leaving with the jigsaw and no answer as to how I could return it. For background, I was billed for and sent TWO identical jigsaws because the online ordering said that my first attempt to purchase didn't go through and to "try again". Nobody seemed interested in following up this aspect of the transaction either...

Store service is excellent. Delivery service dreadful
Dishwasher dropped off in box. Delivery guys refused to take it out of the box. Store at Leaside said they have to take it out. Sent me a ticket for customer service a week ago. No one calls....or answers their phone.

We purchased a dishwasher from Home Depot Leaside last week. We arranged for delivery yesterday between 12-5pm. I received a call at 1pm saying the delivery would arrive in 15-20 mins. They NEVER ARRIVED. I have been on the phone 5 times with Home Depot delivery "service". They said the driver "missed our house" and did not give a reason why. They then said he came and we weren't home. I said that was not true and asked what time they were there. I was told between 5-5:10pm. There were 3 people home at my house at that time. I said I wanted our dishwasher delivered today and they said no, the next available date for deliver is next Wednesday January 24th. I was told I would get a call from a supervisor first thing this morning. I still have not received a call and when I tried to call, I was told that neither of the supervisors were available to speak to me. I then called the Home Depot Leaside and the woman was completely unhelpful. She said I had to go through the delivery service. She said there was nothing she could do. TERRIBLE CUSTOMER SERVICE. I will not be back.

Bought a large appliance. Was not installed properly and discovered it was defective next morning. Home Depot giving me the runaround. Every time I call it's a different story about how they plan to handle the problem, meanwhile I'm sitting here with a broken machine....for how long...and how many day off work to deal with this?!

Unreliable, unprofessional, shoddy installation of blinds. We had to chase them to fix the installation problems and received empty promises about when they would return to fix the problems. One month later, we called the Head Office. First call we were told someone would call us back. Nobody called. Second call - told they had no record of the 1st call. Third call they passed us along to a Service Provider who had the Decorating Centre manager call. He only offered 'solutions' despite not seeing the problems. Fourth call - could not track our complaint or ticket #. We're trying to decide which experience has been worse - dealing with the decor centre people or dealing with the Head Office complaints department. So disappointing.