We selected the door and it was installed on the date agreed upon.
We really liked the look of the installed door and the crew was very pleasant.
Within about 5-6 months we needed to replace the sweep. this was done by GEM with no cost to us. Unfortunately a series of sweeps failed over several years. All were replaced free of charge but the cause of the failures was not found.
Finally the last time it failed GEM sent Joe to Solve the problem. Within 20 minutes he had determined that the metal sill had a bump in it. He corrected this problem.
The problem took about 2 years to correct but GEM never made excuses or blamed me for the problem.
Their goal was to "make it right" and they did.
- Approximate cost of services:
- $3,000.00
- Company Response
Neil,
Thank you for taking the time to write about your experience.
We are happy to hear that we were able to get this resolved for you. We have been in business for over 56 years and will be here to 'make it right' for many years to come.
TEAM GEM