Gas Fix

Formerly Gasfix Repair
Fireplaces
Hamilton ON L8L 4J5
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92%

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Reviews for Gas Fix

Average customer rating:
9.4 10 (304 reviews)

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Mary Shepherd from Hamilton
Mary Shepherd from Hamilton
1 review Hamilton, ON
10/10

repair pilot light, fan, etc.

My service man , Dwayne, explained what he was doing as he took my fireplace apart and pointed out the problem. I had expected it would cost about $1000.00 as it was a very old model and I was pleasantly surprised that my "gizmo" just needed a bit of cleaning as the accumulated dust was very thick and causing my fireplace to not function at it's best. Dwayne laid a rug down so as not to make a mess and he was courteous and thorough. He also told me not to turn off my pilot as the fireplace unit works best if it is kept on throughout the year. He was professional and I will continue using "GasFix" repair because I trust them and have always been more then happy with their service over the last 25 years. They are No. 1 in my book !
Mary Shepherd, Dundas

Approximate cost of services:
$215.00
What could this company do to improve their services?
It already provides great service so I can not add anything.
Any advice to offer fellow homeowners facing a similar project?
Call the Gas Fix office since they are happy to answer questions about problems that may arise and provide what it might cost to repair your unit.
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Company Response

The "gizmo" that needed a bit of cleaning was the Mercury Flame Switch. This is brittle, fragile component on your Instaflame fireplace that is now an obsolete part. Once that fails, the conversion is a new gas valve and a new pilot assembly, which we always have on our vehicle. Thank you for being a Gas Fix customer the last 25 years. Whether you require service to a fireplace, furnace, hot water tank (or tankless) or pool heater, please do not hesitate to contact us! ~ Jason ~

Larry Pearson from Grimsby
Larry Pearson from Grimsby
1 review Grimsby, ON
10/10

Napoleon Firplace

Our First experience was excellent the serviceman was knowledgeable pleasant and explained as he worked and cleaned and tested the unit. It looks like new. I would highly recommend. . /Larry

Approximate cost of services:
$300.00
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Company Response

Thank you for calling Gas Fix to service your Heat-N-Glo gas log set. Should you have any issues in the future, please do not hesitate to contact us. We also service furnaces, water tanks and pool heaters and can install gas lines for household appliances. ~ Jason ~

Vera Chouinard from Hamilton
Vera Chouinard from Hamilton
1 review Hamilton, ON
8/10

gas fireplace cleaning and maintenance

Prompt, thorough and friendly service. Unfortunately I didn't ask the technician's name! Husband thought bill was a little pricey. Fireplace looks amazing though! I would use this company again and recommend it to others.

Approximate cost of services:
$215.83
What could this company do to improve their services?
Husband thought the bill was on the pricey side.
Any advice to offer fellow homeowners facing a similar project?
Good thorough cleaning and maintenance.
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Company Response

Thank you, Vera, for your review. Many contractors will use inexperienced technicians that go in at a much cheaper rate who light the pilot and clean the glass calling that a safe fireplace. Gas Fix invests in manufacturer's training and we invest in a huge selection of parts and our staff are top notch service technicians. Knowledgeable, experienced staff are an asset and do cost more. Technicians like Dwayne, who serviced your Drolet Ultra Flame, has over 20+ years experience with gas fireplaces. Many technicians may not be familiar with a 15+ year old Drolet fireplace but our technicians are. Aside from vacuuming the unit, we also use an air compressor to get to those places the vacuum can't get. With any fireplace we touch, we always check the safety on the gas valve, we always do a draft test on the ventilation and we always do a carbon monoxide test. We also check the electrical components, as required, and can pinpoint issues with a fireplace as opposed to "swapping" parts till something works. Experience is our difference and we have been solving gas fireplace problems since 1982. We do offer better value and as noted, your fireplace looks amazing! ~ Jason ~

v.
v.
6 reviews Oakville, ON
10/10

safety check and maintenance

I now feel so relieved to know that I can ask for Jeff Da Costa to come when our fireplace needs to be serviced and safety checked. He was efficient, clean, knowledgeable and friendly.

Approximate cost of services:
$200.00
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Company Response

Thank you for your review! All our technicians work efficiently, are knowledgeable and friendly. Whatever needs you have pertaining to your fireplace or any other gas appliance in your home, please do not hesitate to call us! ~ Jason ~

Liz  from Hamilton
Liz from Hamilton
1 review Hamilton, ON
10/10

Gas Fireplace Repair

I have had a non-working gas fireplace for years. We had others come in and they told us we needed a new one (and tried to sell us one) I came across Gasfix on line and thought I would give them a try. Dwayne and Brian came out and did an amazing job! I now have a working fireplace for a fraction of what a new one would cost. They cleaned it up nicely too including that stubborn glass dirt. Quick reliable friendly service! Thank you

Approximate cost of services:
$780.00
1 of 1 people found this review helpful.
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Company Response

Thank you Liz for calling Gas Fix to repair your Heat-N-Glo gas fireplace. We field many phone calls where another contractor wants to sell you a new fireplace as opposed to repairing an existing model. It may be they don't have the parts on their vehicle or don't know how to replace a gas valve. Our technicians carry approximately 15 different gas valves on the vehicle and know how to install them. If you have any issues in the future with your fireplace or another gas appliance, please do not hesitate to contact us! ~ Jason ~

J. Archer from Oakville
J. Archer from Oakville
12 reviews Oakville, ON
10/10

New Gas Fireplace Repair

I purchased a new gas fireplace insert & it did not work properly right from the start. The original problem was a faulty part covered by warranty, but the unit was still not operational. Scott subsequently saved the day! My appointment was quick and Scott was punctual. He was professional, friendly, and had a wealth of knowledge. His expert trouble-shooting identified a problem with the original installation by the store that sold me the insert. As I had experienced other problems with the store, I did not wish to deal with them, but rather entrust the matter to Scott. He was able to obtain and replace the proper mechanism (that should have been done during installation) the same day. I could not be more pleased with the service provided by Scott, and I am relieved that my fireplace is now safe and functioning. I will continue to utilize the expertise of Scott and his company from this point forward.

Approximate cost of services:
$300.00
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Company Response

Thank you, Jill, for your wonderful review! When it comes to gas fireplaces, Scott is definitely the expert! If you ever have an issue with your Majestic fireplace or require maintenance in the future, please do not hesitate to call us. We are also able to service your furnace, water heater and pool heater. We look forward to dealing with you in the future! ~ Jason ~

Gary M.
Gary M.
2 reviews Hamilton, ON
10/10

Gas Fireplace Repair

This is only the second time I have required repairs to this fireplace in 25 years. Both times GasFix has been my go-to repair company. Both times they responded quickly. Their ability to troubleshoot the issue and effect repairs in a quick manner astounded me. Scott, Dwayne and his partner today were clean, efficient, knowledgeable and very personable. Thanks guys.

Approximate cost of services:
$250.00
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Company Response

Thank you for your review, Gary and choosing Gas Fix to be your "go-to" company for repairs to your gas appliances. As your unit has a Mercury Flame Switch, that will need to be upgraded in the future. Once that time comes, that is a repair that we would be able to do for you. Not only do we specialize in the repair and maintenance of gas fireplaces but we also service gas pool heaters, water heaters and furnaces. We look forward to hearing from you in the future! ~ Jason ~

Christine Marie Hart from Toronto
Christine Marie Hart from Toronto
3 reviews Toronto, ON
10/10

Servicing of 3 gas fireplaces

It was a challenge to find a qualified person to come and service the 3 fireplaces we have in the house we recently moved into. I found Gasfix and Jeff arrived today and was able to get all of the fireplaces up and working. I was very impressed with his knowledge and problem solving abilities. I will definitely have them back to do yearly servicing on the fireplaces.

Approximate cost of services:
$530.00
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Glenn Morris from Hamilton
Glenn Morris from Hamilton
1 review Hamilton, ON
10/10

Fireplace

Punctual, very thorough in their work. Everything that was being done was clearly explained. Great value for the price, excellent service and I won't hesitate to use them again next year.

Approximate cost of services:
$200.00
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Lois Williamson from Burlington
Lois Williamson from Burlington
2 reviews Burlington, ON
10/10

Fireplace repair

The bearing was gone in my fan and the on/off toggle switch needed replacing. This was accomplished speedily with no mess and the fireplace has never been so quiet, switch works perfectly now. Thank you gasfix.

Approximate cost of services:
$600.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gas Fix

GASFIX has been solving problems since 1982, servicing those areas from Grimsby to Etobicoke. Our factory trained technicians specialize in the repair and maintenance of gas fireplaces and pool heaters of all makes and models. We also service furnaces, water heaters and can install gas lines for all your requirements. ...
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