I purchased a new gas fireplace insert & it did not work properly right from the start. The original problem was a faulty part covered by warranty, but the unit was still not operational. Scott subsequently saved the day! My appointment was quick and Scott was punctual. He was professional, friendly, and had a wealth of knowledge. His expert trouble-shooting identified a problem with the original installation by the store that sold me the insert. As I had experienced other problems with the store, I did not wish to deal with them, but rather entrust the matter to Scott. He was able to obtain and replace the proper mechanism (that should have been done during installation) the same day. I could not be more pleased with the service provided by Scott, and I am relieved that my fireplace is now safe and functioning. I will continue to utilize the expertise of Scott and his company from this point forward.
- Approximate cost of services:
- $300.00
- Company Response
Thank you, Jill, for your wonderful review! When it comes to gas fireplaces, Scott is definitely the expert! If you ever have an issue with your Majestic fireplace or require maintenance in the future, please do not hesitate to call us. We are also able to service your furnace, water heater and pool heater. We look forward to dealing with you in the future! ~ Jason ~