Encore Windows & Doors

The part that was needed is now in and Dave (the salesman) is installing it right now. The service was great once the missed email was notified. Glad I could change my star rating as I was impressed before and I can now continue to be impressed with Encore. Great products with great service. What more can be said.
Got a call AND a visit today, the day of this posting. Seems there was a mixup in the email and a resolution to this problem may be forthcoming. I'll keep people posted as to the progress of this problem.

The windows are great BUT, I've been trying to get some warranty service done since August. My first two contacts said the weather stripping was covered for two years. My third contact said it might not be. My fourth contact said I he would have my salesman contact me. Never done! Now that December is here I think that the two year (NOT lifetime) warranty is up. I guess they wanted to ignore me until warranty service was not covered. So confused. I guess my major worry is that if this it how they deal with a minor issue of warranty how will they deal with something more serious as it comes along? See my previous review for installation and product (both good) but this warranty issue I think should have people worried. It does me. Hopefully I won't need service from them again. Just a caveat for those reading this review. (It's only a guess as to how much I paid. It's two years ago and I don't exactly remember. Could be a little more, or a little less.)

Encore has been referred to me through friends and colleagues. I wanted a red colour door and they came through just in time for the Christmas season!! I am thoroughly pleased with their product and service delivery!!!

When my wife and I bought our home a few months ago, we had no idea that noise would be a major issue. Visits with the realtor were on Sundays and quiet evenings, and the place looked ideal. But as it turns out, our castle is beside a dumpster, and across the street from five of them – belonging respectively to an upscale grocery store and a thriving health food store in the heart one of Montreal’s most vibrant and desirable neighbourhoods. And as it turns out, the garbage pickup for these businesses is six days a week, often as early as 7 in the morning. This discovery came quite literally as a rude awakening – a thunderous banging that assaulted our ears at the start of almost every day. We honestly wondered how long we could put up with it. Our bedroom, unfortunately, is the front room – and because of the design of the house, pretty well has to be.

In searching the Internet, I stumbled across Encore’s soundproof windows –and decided it was worth a try. The window has been installed, and lo and behold, our bedroom is now the quietest room in the house. The sounds of the garbage and delivery trucks have been reduced to a murmur, and the occasional cars and buses that go by are so silent it’s surreal.

The people at Encore were prompt, friendly and professional. We couldn’t give them a higher recommendation. And frankly, we never realized how much the occasional traffic noise through the night affected our sleep. Indeed, we’ve never slept better! Thanks so much!

-- Brian, Montreal

Encore Home Improvements installed several windows and our patio doors. The job was done on time and on budget. We no longer get drafts along the floor or around the windows. This is was on of the best investments we made in our home.

Dave from Encore has been terrific! New front door is just what we wanted and installation and delivery dates were on time. Calls to Dave for adjustments were responded to promptly with no delays - same day responses! Dave even came for extra visit to temporarily remove storm door for us for fridge delivery! We are so happy we chose Encore! Installation guys were very nice! We are so happy with our new storm door we are ordering a second one for our other door!

I was very impressed with my experience with Encore Home Improvments, from the sales staff of Mike to the installation team headed by George. They were very professional and cleaned up after the job and they were very respectful of my window treatments which was appreciated.

I GOT MY NEW WINDOWS INSTALLED WITH ENCORE HOME IMPROVEMENT AND HAD AN EXCELLENT EXPERIENCE FROM START TO FINISH. VERY HAPPY AND SATISFIED ID RECOMMEND ENCORE TO FAMILY AND FRIENDS

Encore did a fantastic job - from presenting their products to final installation. Dave came highly recommended from my colleagues at work and along with Mike (installer) did not disappoint..

Dave took the time and effort to explain windows - the various parameters involved in selecting a good quality window, the type of windows and what was ideal for us - all in a short period of one visit of 45 minutes.

Mike - a certified window installer was a picture of quiet efficiency in the way he went about taking the measurements to installing the windows (with a little help from an associate). The only time we knew that Mike was at work was when we would hear his footsteps moving across the floor to probably make some adjustments during installation.

On completing the job, Mike left the place very clean, leaving behind NO TRACE of work having been done.

Dave visited our residence to follow up on the installation (during the installation and after). Mike was always punctual.

The sales consultant, Dave, was very professional and helpful when he visited our home. He listened carefully as we described our lifestyle and budget, then was able to make recommendations to enhance our home. He patiently answered all our questions and then submitted to us a quote which represented more value for our money than what the competitors were able to offer. During the installation, the crew was prompt, professional and courteous. My home was left very clean. Overall, we were exceptionally pleased with Encore Home Improvements and would definitely recommend this company.