Dr Green Lawn Care Services

We recently moved to Calgary and bought a house which had a well kept lawn. The folks from Dr Green came around and offered their services which we purchased. I have never used a lawn care service, but I chose to get their services as I really wanted to keep this lawn looking great (I am not awesome with lawn care).They came around and over applied their product (I am assuming) and caused terrible burn marks in all different patterns in both the front and rear of our home. It was extremely painful just getting someone from Dr Green to come over to look at it. They left us a note saying it was fine and that we hadn't watered. We had watered lots, following and even exceeding all the recommendations they gave us. Since they wouldn't fix the lawn we asked for our money back. They agreed to refund our money. It has been well over 2 months and we still haven't seen any money back. I just talked to them (but again) and the money is supposed to be refunded by next Wednesday at the latest. My wife and I are extremely disappointed and frustrated with Dr Green. We understand that people make mistakes, but please fix them or own up to them and let's move on.

This year I have received a lot of compliments on my lawn. Especially since our neighbours use weed man.
The only concern that I have is that I received an email saying that Dr Green would be coming on Sept 4 but it rained. Since then I have not received another email stating when my next visit will be

We so often take the time to voice a complaint but don't bother when we have something good to say. I would like to congratulate your company on a job well done. I am satisfied with your lawn care services and am looking forward to another season of great service.

My opinion of Dr. Green lawn care service couldn't be better. I have recommended you to everyone who asks. I have always found your staff to be helpful, friendly and knowledgeable. In addition, your notification emails to advise of upcoming treatments is appreciated. I am more than satisfied!

Thank you Doctor Green,
As tough as this summer has been with the lack of water my lawn looks great!!! All my visits from Doctor Green were quick and on schedule. Even the guidance for preventing future problems was great. Looking forward to doing business next year and years to come. If you would like a nice lush green lawn I highly recommend using Doctor Green for your lawn service.

As a first year customer with Dr. Green I have been very satisfied with your service. Service is provided promptly by your courteous staff. I plan on re-booking for next year.

Terrible service! I cancelled last year by phoning their 1-877-374-7336 "Customer Care" (what a joke). Told them I was moving. They turned up anyway and gave another end of year treatment. I called in total 6 times - they keep coming!! The last call the rep said I had not called - pretty well told me I was not telling the truth (can't use the "L" word). This is as close to the so called "negative billing" as you get. Also the email has a "no reply' function and one is forced into their slow rude customer care reps - who do not keep accurate records and threaten legal action. I am taking this lot to small claims - I am sick to death of them. Next step is a double registered letter to their office.

I have talked Dr Green over the phone for a quote, said thank-you let me check out some other quotes from other companies before I decide. Then I receive a bill in the mail and after speaking with them I was told that I instructed to go ahead which I did not. After speaking to them about that I did not order their services and to find anything that proves that in fact I ordered, they went ahead and added $58 in "cancellation fee", put me their account with a collection department that calls my phone every other week with a threatening voice message. I did not ask for a cancellation fee, I asked them that they provide me with anything that proves I made an order. Nowadays I still get their invoices, and every month they tack on interest fee. Judge by yourself, look out because Dr. Green send people out without any confirmation you "signed" up with them

The service provided was pretty good. Very reliable an worked most of the time, some of the weed control doesn't seem to work on the weeds on the edge of the lawn. But I would say our lawn is greener and thicker than it has been in the past year. The only other criticism that I have is when granular fertilizer is applied the granules are left all over the interlocking walk way and patio it would be nice if the technician could either be more careful when applying or sweep it up after he is done. Not a huge deal but we try and keep our interlocking from getting stained or damaged the best we can.

Great work from the Dr. Green Lawn care team!!!

This is our first year with Dr Green and although the weather has not been a challenge, our lawn seems to have come through the heat ok so far. I do like the e-mails that come with the information for the next service, but I do wish that the grub control was not done on a Friday as I missed the e-mail and we were going away for the weekend, therefore was not able to water like we were instructed to do, so I am not sure if it was effective at all which disappoints me as grub control is the main reason we go with a lawn company. Next year, I would appreciate nothing being done on a Friday, especially the grub control. Other than that, I have been happy with the service this year