Enercare Home Services

Two workman showed up an hour late for appointment. When they arrived they did a quick inspection and then helped move items I forgot to move. They then placed a carpet runner on the floor and steps. They removed the old furnace and water tank and will return in spring to replace air conditioner. A third workman arrived about 1 1/2 hours into the job and the work proceded faster. They were there for about 8 hours. There was a problem turning off my gas from the meter. They cleaned their mess in the basement, but left a mess where the pipes went through the basement wall. Overall, I was reasonably happy with the work.

We have been a customer of Direct Eneregy Home Services for many years and kept paying the $200+ annual heating maintenance mainly for a 20 mins inspection and "cleaning" of the furnace. It was always a pain to get a convenient appointment for the heating maintenance. I kept getting reminder letters signed by their VP & GM, Mike stating how important it is to schedule maintenance and how easy it was even to book on line. The link provided was not working. I kept trying to persistently cal several times untli finally our maintenance appointment was got scheduled for Friday Feb. 23 between 3 & 7pm. I took the half day off but none showed up (no calls, no note left on the front door). We complained then a technician came the next day. The technician red tagged our furnace as unsafe because of cracks in the heat exchanger. She told us that the furnace passed its 10 years on Jan. 31 when the warranty for the heat exchanger ceased. We were left with the only option to talk to their sales guy they would not offer space heaters unless we purchase a new furnace from DE. This is a dispecable way of teating loyal customers. We called Holmes Heating who proviided superior help and installed quickly a mew furnace. Above and beyond leaving us in the cold, DE refuses to stop our monthly heating mantenance payment until Oct. 2013. Our family is angry for THIS OUTRAGEOUS treatment by Direct Energy.This is not a company that deserves to stay in business. We DO NOT recommend Direct Energy Home Services to anyone because in an emergency situation there is a great chance that you will be abandoned and suffer like us.

We had a problem with a hot water heater, our basement got flooded. When we called Direct Energy for a technician, our call was answered very quickly and politely, and the technician was sent out promptly. The required parts were ordered very fast and the repair itself was done professionally, we were absolutely satisfied.

I signed up for a service plan and maintenance plan and they gave me a great deal. The staff were friendly and helpful and accommodated my schedule requests. The technician was knowledgable and thorough.

Why isn't Mississauga listed? Anyway, had a diagnostic test done because the heater was acting up. The guy that came was very nice and explained that I should try a different filter. However, why didn't he pick up on the RECALLED plexvent/plexvent II/ultra vent piping right above his head? What did I pay $160 for????!!!! A 15 min job???? Not impressed. Very disappointed. A Professional should have picked up on that immediately!

My issue has been the exact same as the reviewer before me. Furnace was having an issue, and was considered an "emergency" situation by DE (I have protection plan), and yet I have had to struggle to get people to come to my house the same day, when I have no heat in the house! This issue has been going on for 4 days, and no one has been able to give any straight answers to the issue (gas smell related). I also had to resort to calling another company to give me great advice and answers over the phone for free!

I got lousy customer service. There is total disconnect within this company as nobody there knows what the other one is doing. The techs don't know what the job is when they arrive (if they show up), the customer care people don't talk to customer service, and none of these people can seem to talk to the scheduling dept. God forbid you need a part ordered...No one knows where the part is, what the tracking number is, ETA, or even what company they use to ship stuff. They are a joke for the price you pay.

Excellent service overall. The technician was very engaging and always willing to explain what was going on. I appreciated the effort that he took to respect my time and my home.

I have always had an excellent experience with Direct Energy.

Had to check up on our old furnace every year and notice it was really loud. Called to ask Direct Energy come and fix it. They replace the fan and all sorts of other things I am not too familiar with.

had to sign up for plan, there 10 min $209..(just needed cleaning) ..worked for 10 min after he left, sent another guy 4 hrs later, , had had to order a gas valve (it flashes to code to tell you whats wrong)..part was to be in next morning..told to call..nobody seems to know anything..finally after 5 calls was told on backorder..3 hrs later they called to say someone would be there between 6 -10 pm @ 8 pm was told 10...guy shows up friday @ 10pm...and asks me where the part is???..says he would reoder again ..call saturday...saturday..numerous calls , no one knows..told it would be in monday, call then...monday morning..no valve , no one knows anything..canceled, called a private repair place, came @ noon ordered the part for tuesday, he went to supplier to pickup, & saw identical valve there, still waiting to be picked up by direct energy..part installed, working by noon .First call thurs 9 am fixed by someone else 5 days later...now to try and get that $209.00back