Enercare Home Services

Our high efficienct furnace boiler quit ['after hours', namely 5pm] one winter night. I called Enercare '24 hour' service number at 9:45pm, only to find out that they don't service at night!!! It is the middle of Feb abd we have NO HEAT! The earliest service call is 'between 11 and 3' TOMORROW! We have been an Enercare customer with a service contract since 1987 and paid them a lot of money [and bought this furnace a few years ago from Enercare]. Silly me thinking that the first time we actually need them [besides annual cleaning and maintenance] they FAIL US! wwe have absolutly nothing good to say about this company and we be researching ways to REPLACE THEM. Be warned!

Enercare staff was very professional, courteous and helpful. He checked the furnace thoroughly and briefly provided me a basic understanding of each major component's functionality. After his diagnostic, he concluded that there isn't any any problems which I raised which gave me a huge relief.

(I subscriped Enercare Heating Protection Plan annualy. The said inspection was included in the plan and so there is no charge to me.)

I lost my hot water pressure and temperature so I called in for a repair or to replace my water tank, the technician showed up and diagnosed the problem and checked out the whole system to be sure that it was the only issue for repair

I have been using Ben of Enercare for my furnace maintenance and repair for years. Ben is very professional, friendly, always on time, explains the issues and does an exellent job. Highly recommend his service.

Worst service ever, we called to schedule a appointment to repair the water heater issue, the technician came on Sunday 8 am on Feb 4th, 2024, she unintentionally broke a part which caused no heater and no hot water. The parts were ordered on Monday Feb 5th, 2024, and it was supposed to be shipped from 2 two different places as in total there were 5 parts needed, some parts from Scarborough area where we live, supposedly should have arrived on Tuesday and some from Quebec to be arrived on Wednesday. It has already passed 8 days without heater and hot water in Toronto, Canada, we have called everyday and they can't even provide us with an ETA or update as to where the parts are, and when they will arrive so we can set up an appointment because without that we can't schedule anything. Anyways, we have been patient and it's getting to the point where the support isn't helping or trying putting pressure to resolve an issue which it was the company's fault. We have 2 seniors over 70 years old, a pregnant woman, and a construction worker. Also, we spent 20 minutes by explaining the error that they have in the backend about our address, they have been advised about the address issue and haven't fixed it. It is very frustrating that every time we call because even though they have created cases for our situation, they don't have it on file, we have to provide it depending on what situation I am inquiring about. If you can find another provider, please go ahead and do not choose this one. Unfortunately, I didn't have the choice, I am stuck with it as we have the rental. If I could, I would definitely choose another provider.

Kayley was right on time, cheerful, quiet, and had lots of history (since she had visited previously) to relate. It helps us plan for the future. It was a bonus to experience the same technician during a repeat visit.

Enercare has always been accessible and responsive to any issues we have had. They arrange maintenance immediately, take down my preferences for service personnel and always attempt to make sure my requests are met. I have never had any issues and will continue with Enercare.

(on a service plan) Service was quick (next day) and the problem was fixed. The only hitch was that the agent said our service window was 10 am to 2 pm, but the confirming email said 11 to 3. Since the plumber came at 1:00 it made no difference.

Robert & Tim did a great job. They did a profession work, cleaned up and gave us advice on start up and operation of the heater. A good team to have for the work.

We had a replacement done of our 10 year old rental tankless water heater today by Billy and Andy and are very pleased with the service they provided. The job was done neatly and efficiently and Billy was excellent at explaining the process and giving updates on how the job was progressing. They were very professional and personable and we highly recommend their service.